Troubleshooting

Please select and follow the procedure which best describes the cash register condition:

1.IN CASE OF AN ERROR TONE OR IF "E" DISPLAYS:

a.PRESS the [CLEAR] key.

b.Turn the key to the last position (PRG, REG, X or Z) you were in prior to receiving the error. If the last position you were in was "REG", turn the key to the "REG" position and PRESS the [CLEAR] key, then

PRESS the [AMOUNT TEND/TOTAL], [CHECK/STUBS], or [CHARGE] key to complete a pending sale. If your last position was "PRG", turn the key to the "PRG" position, PRESS the [CLEAR] key, and then PRESS the [#/ST/NS] key.

c.Double check and repeat the procedure you are trying to perform.

d.If error still persists, perform a HALF SYSTEM CLEAR procedure (see below).

e.As a last resort, perform a FULL SYSTEM CLEAR procedure (see below).

2.IF PRINTING PROBLEMS OCCUR:

a.Check if you are out of paper.

b.Check for a paper jam. If so, carefully remove any paper obstructing the printer. CAUTION: DO NOT manually pull the paper, always use the paper feed key to remove or advance the paper.

c.Once the paper jam has been successfully removed, reinstall a new paper roll if necessary, see Pages 10- 12.

Important: Avoid using any type of sharp or pointed objects in or around the printer area when attempting to clear a paper jam.

3.IF THE CASH REGISTER IS MALFUNCTIONING:

a.Be sure the cash register is plugged into a working electrical outlet and no other electrical device is using the same power source. Another electrical motor on the same circuit could cause interference with register operations.

b.Perform a HALF SYSTEM CLEAR procedure (see below).

c.As a last resort, follow the directions for a FULL SYSTEM CLEAR procedure (see below).

4.OPENING THE DRAWER IN AN EMERGENCY:

Push the drawer opening lever to the left (located at the rear of the bottom of the cash register) to open the drawer in an emergency in case of a power failure or a cash register malfunction.

HALF SYSTEM CLEAR PROCEDURE:

FULL SYSTEM CLEAR PROCEDURE:

Note: This procedure will erase all transaction totals and programming.

a.Turn the key to the "PRG" position.

b.Unplug the cash register from the power source (pause for 10 seconds) and replug the cash register.

c.Continue with normal operations.

a.Turn the key to the "PRG" Position.

b.Unplug the cash register from the power source and wait at least 15 seconds.

c.While holding down the [CLEAR] key, replug the cash register.

d.Re-program the cash register.

e.Continue with normal operations.

If a problem still persists, contact a Royal Authorized Service Center. For the location of the one nearest you, call (888) 261-3888 during East Coast business hours.

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Royal Consumer Information Products ALPHA9155SC manual Troubleshooting

Models: ALPHA9155SC