04-Supplies 5/10/99 4:00 PM Page 3

Paper Problems

Problem

Action

 

 

Paper sticks

¥ Remove paper from the paper feeder and flex or fan the

together/multiple sheets of

paper.

paper feed

¥ Make sure there is not too much paper in the paper

 

 

tray. Depending on the thickness of your paper, the

 

automatic feeder holds up to 150 sheets.

 

¥ Make sure you are using the correct type of paper. See

 

ÒSelecting Paper Types and Feed SourceÓ on page 18.

 

¥ Different types of paper may be stacked in the

 

automatic feeder. Load just one type of paper.

 

 

Paper fails to feed

¥ Remove paper from the paper feeder and flex or fan the

 

paper.

 

¥ Make sure the paper source you selected in your

 

application is correct.

 

¥ Remove any obstructions inside the printer.

 

 

Paper skews or buckles

¥ Make sure there is not too much paper in the automatic

 

feeder. Depending on paper thickness, the automatic

 

feeder can hold up to 150 sheets of paper.

 

¥ Make sure the paper guides do not cause the paper to

 

bow in the paper feeder.

 

¥ Make sure you are using the correct type of paper. See

 

ÒSelecting Paper Types and Feed SourceÓ on page 18.

 

 

Envelopes skew

¥ Make sure the paper guides do not cause envelopes to

bow in the paper feeder.

 

 

¥ Make sure the envelopes are loaded properly, and that

 

there are no more than 10 envelopes in the automatic

 

feeder.

 

 

Envelopes fail to feed

¥ Try a different kind. Envelopes designed for laser

printers will produce the best results.

correctly

¥ Envelopes may not match specification for this

 

 

machine.

 

 

Troubleshooting and Maintenance 41

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Samsung 5100A user manual Paper Problems