04-Supplies 5/10/99 4:00 PM Page 6

Problem

Action

 

 

The printer prints the

¥ The printer cable might not be connected properly.

wrong data, or it prints

Check the printer cable connection.

incorrect characters.

¥ There may be a problem with the printer driver

 

 

software. Exit Windows and reboot the computer. Turn

 

the printer off and then back on again.

 

¥ The printer cable specifications may be incorrect. Use

 

the printer cable supplied with the printer or replace

 

the cable with an IEEE-1284 rated cable.

 

 

Printing is too slow.

¥ If using Windows 3.x, Print Manager may be disabled.

 

From the Control Panel Printers menu, check the Use

 

Print Manager box.

 

¥ If using Windows 95, the Spooling Setting may be set

 

incorrectly. From the Start menu, select Settings and

 

Printers. Click the Samsung ML-5100A PCL5e icon

 

with the right mouse button, select Properties, click

 

the Details tab, and then click the Spool Settings

 

button. Select the desired spool setting from the

 

available choices.

 

¥ The computer may have insufficient random-access

 

memory (RAM). Install more random-access memory

 

(RAM) in your computer.

 

 

Before You Call For Service

If youÕre unable to solve printer problems, you may want to call for service. Before calling, however, check these things:

¥Is the power cord plugged into the printer?

¥Is the power cord plugged directly into a wall outlet?

¥Is your printer connected properly to your computer?

¥Are all other devices attached to your printer plugged in and turned on?

¥Is the wall outlet live?

¥Has a power outage occurred in your area?

¥Is a Toner Cartridge installed in the printer?

¥Is the cover closed completely?

Once youÕve checked all these things, turn your printer off and back on again. If your printer is still not operating properly, call your point of purchase for service.

If the READY light is on, print out a test page by pressing the operator panel button until each of the indicators start to blink in turn, and release the button. The Test Page lists your printer model, any options installed, and the user default settings. The service representative will probably ask for this information.

44Troubleshooting and Maintenance

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Image 49
Samsung user manual Before You Call For Service, Print Manager box, Printers. Click the Samsung ML-5100A PCL5e icon