04-Supplies 5/10/99 4:00 PM Page 4

Problem

Action

 

 

Transparencies or

¥ The film or envelopes may not be loaded correctly.

envelopes do not feed

Make sure you load no more than 10 transparencies or

correctly

envelopes in the automatic feeder. Depending on the

 

thickness, the maximum capacity may need to be

 

reduced.

 

¥ When you feed into the manual feeder, you must load

 

one sheet at a time.

 

 

Repeated paper jams

¥ The paper you are using may be causing the jams. Fan

occur

the paper before stacking it in the paper feeder. This

 

keeps the sheets from sticking together.

 

¥ Check that the paper you are using and your printing

 

environment are within the specifications of the unit.

 

 

Printing Problems

Problem

Action

 

 

Power is turned on but the

¥ Be sure to turn on the printer power switch.

READY light is not on

 

 

 

The operator panel

¥ Make sure the printer power cord is firmly attached at

indicator lights do not come

the back of the printer and at the electrical outlet.

on when printer is turned on

¥ Be sure to turn on the printer power switch.

 

 

 

Printer seems to be

¥ Make sure the Toner Cartridge is installed.

printing, but pages are

¥ The Toner Cartridge may be empty. Install a new Toner

blank

Cartridge.

 

 

¥ The Toner Cartridge may be defective. Remove and

 

check the Cartridge for damage. Install a new

 

Cartridge if needed.

 

 

Printer power is on, but

¥ Make sure that the printer interface cable is firmly

nothing prints

inserted into the interface connector of the printer.

 

¥ Print a test page to determine if the problem is with the

 

printer or the PC. If you can print a test page, the

 

problem is in the PC or application. If you canÕt print a

 

test page, you have a mechanical problem and should

 

call for service. The printer may not be setup properly.

 

 

42Troubleshooting and Maintenance

Page 47
Image 47
Samsung 5100A user manual Printing Problems