Troubleshooting Guide (DVD)

Before requesting service (troubleshooting)

 

Problem

 

Action

Page

 

 

Ensure that the disc is installed with the label side facing up.

 

 

Disc does not play.

Check the region number of the DVD.

 

 

P6

 

This player cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD, a

 

 

 

 

 

 

 

 

CD.

 

 

 

 

 

 

 

 

 

 

5.1 channel sound is reproduced only when the following conditions

 

 

 

 

 

are met. :

 

 

5.1 channel sound is not

 

1) The DVD-VCR player is connected with the proper amplifier

P46

 

 

2) The disc is recorded with 5.1 channel sound.

 

being reproduced.

 

P49

 

Check whether the disc being played has the “Dolby 5.1 ch” mark on

 

 

 

 

 

 

 

 

the outside.

 

 

 

 

Check if your audio system is connected and working properly.

 

 

 

 

 

 

 

 

 

 

The features or action cannot be completed at this time because:

 

 

The

icon appears on

 

1. The DVD’s software restricts it.

 

 

 

2. The DVD’s software doesn’t support the feature (e.g., angles).

P47-65

 

screen.

 

3. The feature is not available at the moment.

 

 

 

 

 

4. You’ve requested a title or chapter number or search time that is

 

 

 

 

 

out of range.

 

 

 

 

 

 

 

Playback mode differs from

Some of the functions selected in the Setup Menu may not work

P47-51

 

the Setup Menu selection.

 

properly if the disc is not encoded with the corresponding function.

 

 

 

 

 

 

 

 

 

The screen ratio cannot be

The Screen Ratio is fixed on your DVDs.

P51

 

changed.

 

 

 

 

 

 

 

 

No audio.

Make sure you have selected the correct Digital Output in the Audio

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Options Menu.

 

 

 

 

 

 

 

 

Forgot password

Press power on from a cold start with no disc in the unit. Press the

 

 

 

➛➛ and ❿❿ buttons simultaneously on the front panel for five

P50

 

 

 

 

seconds. Switch off and on the DVD-VCR by pressing

 

 

 

 

 

 

 

 

 

STANDBY/ON button. The Parental Mode is now unlocked as

 

 

 

 

 

indicated on the display. You can now set your rating level and

 

 

 

 

 

change your password to a new number.

 

 

 

 

 

 

 

 

 

 

 

 

If you experience other

Go to the contents and find the section of the instruction book that

 

 

problems.

 

contains the explanations regarding the current problem, and follow

 

 

 

 

 

the procedure once again.

 

 

 

 

If the problem still cannot be solved, please contact your nearest

 

 

 

 

 

authorized service center.

 

 

 

 

 

 

 

 

GB

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Samsung CHT-500 instruction manual Troubleshooting Guide DVD, Problem Action