Samsung FE-N500** Scratches or, Abrasions on, Cooktop surface, Brown streaks or, Specks, Cycle

PROBLEM	POSSIBLE CAUSE		SOLUTION
Scratches or	The cooktop is being cleaned	•	Scratches are not removable. Tiny
abrasions on	improperly.		scratches will become less visible in time
cooktop surface.			as a result of cleaning.
	Cookware with rough bottoms	•	To avoid scratches, use the recommended
	were used on the cooktop or		cleaning procedures. Make sure bottoms
	there were coarse particles (eg.		of cookware are clean before use, and use
	salt or sand) present between the		cookware with smooth bottoms.
	cookware and the surface of the
	cooktop.
	Cookware has been slid across the
	cooktop surface.
Brown streaks or	Boilovers have been cooked onto	•	Use the blade scraper to remove soil.
specks.	the surface.	•	See the section on care and cleaning of
			the glass cooktop on page 61.
Areas of	Mineral deposits from water and	•	Remove using a ceramic-glass cooktop
discoloration with	food have been left on the surface		cleaning cream.
metallic sheen.	of the cooktop.	•	Use cookware with clean, dry bottoms.
The oven will not	The oven temperature is too high	•	Allow the range to cool and reset the
self-clean.	to set a self-clean operation.		controls.
	The oven controls have been set	•	See the section on self-cleaning on page
	incorrectly.		56.
	A self-cleaning cycle cannot be started if the oven lockout feature has been
	activated or if a surface cooktop surface element is on.
“Crackling” or	This is the sound of the metal	•	This is normal.
“popping” sound.	heating and cooling during
	both the cooking and cleaning
	functions.
Excessive smoking	There is excessive soiling in the	•	Press the CLEAR/OFF pad. Open the
during a self-	oven.		windows to rid the room of smoke. Wait
cleaning cycle.			until the self-cleaning cycle is cancelled.
			Wipe up the excessive soil and reset the
			oven for self-cleaning.
The oven door will	The oven is too hot.	•	Allow the oven to cool.
not open after a
self-cleaning cycle.
Oven not clean	The oven controls were not set	•	See the section on self-cleaning on page
after a self-cleaning	correctly.		56.
cycle.
	The oven was heavily soiled.	•	Wipe up heavy spillovers before starting
			the self-cleaning cycle. Heavily soiled
			ovens may need to self-clean again or for
			a longer period of time.
Steam from the	When using the convection	•	This is normal.
vent.	feature, it is normal to see steam
	coming out of the oven vent.
	As the number of racks or amount
	of food being cooked increases,
	the amount of visible steam will
	increase.
Burning or oily odor	This is normal in a new oven and	•	To speed the process, set a self-cleaning
emitting from the	will disappear in time.		cycle for a minimum of 3 hours.
vent.		•	See the section on self-cleaning on page
			56.

06 TROUBLESHOOTING

Troubleshooting _69