Samsung FTQ386LWX user manual troubleshooting, Troubleshooting _49

troubleshooting

Troubleshooting

Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).

PROBLEM		POSSIBLE CAUSE			SOLUTION
The range is not	The appliance has been installed			•	Place the oven rack in the center of the
level.	improperly.				oven. Place a level on the oven rack.
					Adjust the leveling legs at the base of the
					range until the oven rack is level.
				•	Insure the floor is level and strong and
					stable enough to adequately support the
					range.
	The floor is sagging or sloping.			•	Contact a carpenter to correct the
					situation.
	The kitchen cabinets are not			•	Insure the cabinets are square and provide
	properly aligned and make the				sufficient room for installation.
	range appear to be not level.
The appliance	The kitchen cabinets are not			•	Contact a builder or installer to make the
must be accessed	square and built too tightly in to the				appliance accessible.
for servicing and	appliance.
cannot be moved	The carpet is interfering with			•	Provide sufficient space so the range can
easily.	movement of the range.				be lifted over the carpet.
The oven control	You have a function error code.			•	Press the CLEAR/OFF pad and restart
beeps and displays					the oven. If the problem persists,
an F error code.		CODE	CAUSE		disconnect all power to the range for at
		-SE-	Shorted key		least 30 seconds and then reconnect the
		E-27	Oven sensor opened		power. If this does not solve the problem,
		E-28	Oven sensor shorted		call for service.
		E-08	Oven heating error
		E-0A	Oven heating over
		E-0E	Door locking error
The surface units	Improper cookware is being used.			•	Use pans which are flat and match the
will not maintain					diameter of the surface unit selected.
a rolling boil or
	In some areas, the power (voltage)			•	Cover the pan with a lid until the desired
will not cook fast	may be low.				heat is obtained.
enough.
The surface units	A fuse in your home may be blown			•	Replace the fuse or reset the circuit
will not turn on.	or the circuit breaker tripped.				breaker.
	The cooktop controls are set			•	Check to see the correct control is set for
	improperly.				the surface unit you are using.
The surface unit	This is normal. The unit is still on and hot.
stops glowing when
changed to a lower
setting.

06 TROUBLESHOOTING

Troubleshooting _49