troubleshooting
If you have trouble with your device, try these procedures before you contact a service professional.
While using your device, the following messages may appear:
Message | Try this to solve the problem: | |
SIM Failure | Ensure that the SIM or USIM | |
card is installed correctly. | ||
| ||
| When using the device for the | |
| first time or when the PIN | |
| requirement is enabled, you | |
Enter SIM | must enter the PIN supplied with | |
PIN | the SIM or USIM card. To disable | |
| this feature, press <Start> → | |
| <More> → Settings → | |
| Security → Disable SIM PIN. | |
|
|
Message | Try this to solve the problem: |
| Your SIM or USIM card is |
| blocked, usually as a result of |
PUK | entering your PIN incorrectly |
Required | several times. You must enter |
| the PUK supplied by your |
| service provider. |
|
|
Your device does not show a signal (no bars next to the network icon).
•If you just turned on the device, wait about 2 minutes for your device to find the network and receive a signal.
•You may not be able to receive a signal in tunnels or elevators. Move to an open area.
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