7.7 <
Troubleshooting>
Understanding display messages
Messages appear on the Smart Panel program window or on the control
panel display to indicate machine status or errors. Refer to the tables
below to understand the messages meaning to correct the problem, if
necessary.
Note
When you call for service, it is very convenient to provide the
service representative with the contents of the display message.
Status display Explanation Solution
OPEN The covers is not
completely closed.
Press the covers until it
clicks.
LED blinks
There is a problem
in the machine.
Unplug the power cord
and plug it back in. If the
problem persists, contact
the service
representatives.
LED blinks There is no paper in
the tray.
Load paper in the tray.
(Page 4.5)
LED blinks
In the paper feed
area and rear the
machine.
Clear the jam. (Page 7.1)
Rear and Inside the
machine.
Clear the jam. (Page 7.3)
In the exit area. Clear the jam. (Page 7.5)
LED blinks
slowly
Small amount of
toner is left in the
cartridge. The
estimated
cartridge lifea of
toner is close.
Take out the
corresponding toner
cartridge and thoroughly
shake it. By doing this,
you can temporarily
reestablish printing
operations. (Page 8.4)
LED blinks
rapidly
A toner cartridge
has almost
reached its
estimated
cartridge life.a
Replace the toner
cartridge for the best
print quality when this
message appears.
Using a cartridge
beyond this stage can
result in printing quality
issues. (See
"Replacing the toner
cartridge" on page 8.5.)
The toner cartridge
is installed
improperly, or not
installed.
Reinstall the toner
cartridge two or three
times. If the problem
persists, the toner
cartridge is not being
detected. Please contact
the service
representatives. (Page
6.5)
T1 The toner cartridge
which the arrow
indicates is not
suitable for your
machine.
Install the a Samsung-
genuine toner cartridge
designed for your
machine.
T2 A toner cartridge
has almost
reached its
estimated
cartridge life.a
It is recommended to
replace the toner
cartridge. (See
"Replacing the toner
cartridge" on page 8.5.)
T3 The toner cartridge
which the arrow
indicates is not a
Samsung-genuine
cartridge.
Replace the
corresponding toner
cartridge with a Samsung-
genuine cartridge.
(Page 6.5)
a. Estimated cartridge life means the expected or estimated toner cartridge life,
which indicates the average capacity of print-outs and is designed pursuant to
ISO/IEC 19752. (page 9.1) The number of pages may be affected by
operating environment, printing interval, media type, and media size. Some
amount of toner may remain in the cartridge even when the red LED turned on
and the printer stops printing.
Caution
Samsung does not recommend using non-genuine
Samsung toner cartridge such as refilled or
remanufactured. Samsung cannot guarantee non-
genuine Samsung toner cartridge's quality. Service or
repair required as a result of using non-genuine
Samsung toner cartridges will not be covered under the
machine warranty.
Status display Explanation Solution