PROBLEM

POSSIBLE CAUSE

 

SOLUTION

Food does not bake

The oven controls have not been

See the chapter on operating the oven.

or roast properly.

set correctly.

 

 

 

The oven rack has been positioned

See the section on using the oven racks

 

incorrectly or is not level.

 

on page 37.

 

Incorrect cookware or cookware of

 

 

 

improper size being used.

 

 

 

The oven sensor needs to be

See the section on adjusting the

 

adjusted.

 

thermostat on page 52.

Food does not broil

The oven controls have been set

Press the BROIL pad.

properly.

incorrectly.

 

 

 

The rack has not been properly

See the broiling guide on page 46.

 

positioned.

 

 

 

Cookware not suited for broiling.

Use suitable cookware.

 

 

 

 

 

In some areas the power (voltage)

Preheat the broil element for 10 minutes.

 

may be low.

See the broiling guide on page 46.

 

 

The oven

The oven sensor needs to be

See the section on adjusting the

temperature is too

adjusted.

 

thermostat on page 52.

hot or too cold.

 

 

 

Scratches or

The cooktop is being cleaned

Scratches are not removable. Tiny

abrasions on

improperly.

 

scratches will become less visible in time

cooktop surface.

 

 

as a result of cleaning.

 

Cookware with rough bottoms

To avoid scratches, use the recommended

 

were used on the cooktop or

 

cleaning procedures. Make sure cookware

 

there were coarse particles (eg.

 

bottoms are clean before use, and use

 

salt or sand) present between the

 

cookware with smooth bottoms.

 

cookware and the surface of the

 

 

 

cooktop.

 

 

 

Cookware has been slid across the

 

 

 

cooktop surface.

 

 

Brown streaks or

Boilovers have been cooked onto

Use the blade scraper to remove soil.

specks.

the surface.

See the section on care and cleaning of

 

 

 

 

 

the glass cooktop on page 61.

Areas of

Mineral deposits from water and

Remove using a ceramic-glass cooktop

discoloration with

food have been left on the surface

 

cleaning cream.

metallic sheen.

of the cooktop.

Use cookware with clean, dry bottoms.

 

 

The oven will not

The oven temperature is too high

Allow the range to cool and reset the

self-clean.

to set a self-clean operation.

 

controls.

 

The oven controls have been set

See the section on self-cleaning on page

 

incorrectly.

 

56.

 

 

 

 

A self-cleaning cycle cannot be started if the oven lockout feature has been

 

activated or if a induction surface element is on.

 

 

 

 

“Crackling” or

This is the sound of the metal

This is normal.

“popping” sound.

heating and cooling during

 

 

 

both the cooking and cleaning

 

 

 

functions.

 

 

Excessive smoking

There is excessive soiling in the

Press the CLEAR/OFF pad. Open the

during a self-

oven.

 

windows to rid the room of smoke. Wait

cleaning cycle.

 

 

until the self-cleaning cycle is cancelled.

 

 

 

Wipe up the excessive soil and reset the

 

 

 

oven for self-cleaning.

 

 

 

 

troubleshooting _68

TROUBLESHOOTING

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Samsung NE597N0PBSR Food does not bake, Or roast properly, Food does not broil, Properly, Oven, Temperature is too, Specks