PROBLEM

POSSIBLE CAUSE

 

SOLUTION

The oven door will

The oven is too hot.

Allow the oven to cool.

not open after a

 

 

 

self-cleaning cycle.

 

 

 

Oven not clean

The oven controls were not set

See the section on self-cleaning on page

after a self-cleaning

correctly.

 

56.

cycle.

 

 

 

The oven was heavily soiled.

Wipe up heavy spillovers before starting

 

 

 

the self-cleaning cycle. Heavily soiled

 

 

 

ovens may need to self-clean again or for

 

 

 

a longer period of time.

 

 

 

 

Steam from the

When using the convection

This is normal.

vent.

feature, it is normal to see steam

 

 

 

coming out of the oven vent.

 

 

 

As the number of racks or amount

 

 

 

of food being cooked increases,

 

 

 

the amount of visible steam will

 

 

 

increase.

 

 

 

 

 

 

Burning or oily odor

This is normal in a new oven and

To speed the process, set a self-cleaning

emitting from the

will disappear in time.

 

cycle for a minimum of 3 hours.

vent.

 

See the section on self-cleaning on page

 

 

 

 

 

56.

Strong odor.

An odor from the insulation around

This is temporary.

 

the inside of the oven is normal

 

 

 

for the first few times the oven is

 

 

 

used.

 

 

Fan noise.

A convection fan may automatically

This is normal.

 

turn on and off.

 

 

Oven racks are

The shiny, silver-colored racks

Apply a small amount of vegetable oil to

difficult to slide.

were cleaned in a self-cleaning

 

a paper towel and wipe the edges of the

 

cycle.

 

oven racks with the paper towel.

 

 

 

 

Display goes blank.

A fuse in your home may be blown

Replace the fuse or reset the circuit

 

or the circuit breaker tripped.

 

breaker.

 

 

 

 

Display flashes.

There was a power failure.

Reset the clock.

 

 

 

 

Drawer does not

The drawer is out of alignment.

Fully extend the drawer and push it all the

slide smoothly or

 

 

way in. See the page 64.

drags.

The drawer is over-loaded or the

Reduce weight. Redistribute drawer

 

load is unbalanced.

 

contents.

 

 

 

 

Warming drawer will

A fuse in your home may be blown

Replace the fuse or reset the circuit

not work.

or the circuit breaker tripped.

 

breaker.

 

The controls are not set correctly.

See the chapter on using the Warming

 

 

 

drawer on page 32.

 

 

 

 

Excessive

There is liquid present in the

Remove the liquid.

condensation in the

drawer.

 

 

drawer.

 

 

 

Uncovered foods.

Cover food with a lid.

 

 

 

 

 

The temperature is set too high.

Adjust the temperature to a lower setting.

 

 

 

 

Food dries out in the

Moisture is escaping.

Cover food with a lid.

Warming drawer.

 

 

 

The drawer is not fully closed.

Push the drawer in until the latch engages.

 

 

 

 

 

69_ troubleshooting

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Samsung NE597N0PBSR Oven door will, Not open after a Self-cleaning cycle Oven not clean, After a self-cleaning, Cycle