troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re still having trouble, call Samsung at
PROBLEM |
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| POSSIBLE CAUSE |
| SOLUTION | ||
The range is not |
| The appliance has been installed | • | Place the oven rack in the center of the | |||||||||
level. |
| improperly. |
| oven. Place a level on the oven rack. | |||||||||
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| Adjust the leveling legs at the base of the |
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| range until the oven rack is level. |
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| • | Insure the floor is level and strong and stable |
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| enough to adequately support the range. |
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| The floor is sagging or sloping. | • | Contact a carpenter to correct the situation. | |||||||||
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| The kitchen cabinets are not | • | Insure the cabinets are square and provide | |||||||||
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| properly aligned and make the |
| sufficient room for installation. | |||||||||
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| range appear to be not level. |
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The appliance |
| The kitchen cabinets are not | • | Contact a builder or installer to make the | |||||||||
must be accessed |
| square and built too tightly in to the |
| appliance accessible. | |||||||||
for servicing and |
| appliance. |
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cannot be moved |
| Carpet is interfering with | • | Provide sufficient space so the range can | |||||||||
easily. |
| movement of the range. |
| be lifted over the carpet. | |||||||||
The oven control |
| You have a function error code. | • | Press the CLEAR/OFF pad and restart | |||||||||
beeps and displays |
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| the oven. If the problem persists, |
an error code. |
| CODE | CAUSE |
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| disconnect all power to the range for at | |||||||
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| Shorted key |
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| least 30 seconds and then reconnect the | ||||||||
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| Oven sensor opened |
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| power. If this does not solve the problem, | ||||||||
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| Oven sensor shorted |
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| call for service. | ||||||||
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| Oven heating error |
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| Oven heating over |
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| Door locking error |
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| Communication error |
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The Cooktop |
| You have a function error code. | • | Press touch the on/off control key pad. If | |||||||||
control beeps and |
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| the problem persists, disconnect all power |
displays an error |
| CODE | CAUSE |
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| to the range for at least 30 seconds and | |||||||
code. |
| Touch pad Short Error |
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| then reconnect the power. If this does not | ||||||||
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| Low Voltage Error |
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| solve the problem, call for service. | ||||||||
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| Over Temperature Error |
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| - - | Pan Detection Error |
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| • | Call for service. |
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| CODE | CAUSE |
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| Top Sensor Open Error |
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| - | Top Sensor Short Error |
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| IGBT Sensor Open Error |
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| - | IGBT Sensor Short Error |
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| DC fan motor Error |
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troubleshooting _66
