Samsung RB31FEJNCSS/EF, RB37J5345SS/EF, RB37J5005SA/EF, RB37J5349SL/EF Troubleshooting, Temperature

troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.

General

Temperature

Symptom		Possible causes			Solution
	•	Power cord is not plugged in	•	Properly plug in the power cord.
		properly.
	•	Temperature control is not set	•	Set the temperature lower.
		correctly.
Fridge/freezer	•	Refrigerator is located near a heat	•	Keep the refrigerator away from
does not operate.		source or direct sunlight.		direct sunlight or a heat source.
Fridge/freezer
	•	Not enough clearance between	•	Make sure there are at least 5 cm
temperature is
warm.		refrigerator and sides/rear.		from the rear and sides.
	•	Vacation mode is activated.	•	Deactivate vacation mode.
	•	The refrigerator is overloaded.	•	Do not overload the refrigerator.
		Food is blocking the refrigerator		Do not allow food to block
		vents.		ventilation.
Fridge/freezer is	•	Temperature control is not set	•	Set the temperature higher.
over-cooling.		correctly.
			•	To prevent condensation from
				forming, the refrigerator has heat-
				proof piping in the front corners.
				If the ambient temperature rises,
				this equipment may not work
				effectively. This is not a system
	•	Refrigerator has heat-proof piping		failure.
Interior wall is hot.
		in the interior wall.

32_ troubleshooting

DA68-02833Q-18.indb 32 2018. 2. 2.

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