Troubleshooting, Desktop Software Installation | Palm PTR690HKP

Troubleshooting

Desktop Software Installation

If you are having trouble installing the desktop software, you may have the wrong version of the software or some of your computer’s resources may be unavailable. Follow these steps to retry the installation:

Note:	The Palm Software Installation CD installs software that enables you to
	synchronize using Palm® Desktop software or Microsoft® Outlook® for
	Windows. If you want to synchronize using a different personal
	information manager (PIM), you must install a third-party solution.
	Contact the PIM’s author or vendor to learn whether desktop software
	is available for your new Centro device.

1.Make sure your computer profile includes administrator rights to install software. In large organizations, these are usually granted by the system administrator.

2.Restart your computer.

3.Quit any active applications, including virus scanners and Internet security applications.

4.Make sure you’re installing the software from the Palm Software Installation CD that came with your new Centro smart device by Palm. (Other versions of the desktop software may not work with this device.)

5.Insert the Palm Software Installation CD to restart the installation.

Important:	Always use the same language for your Centro device, your operating
	system, and your desktop software. Otherwise, you may lose
	information or have difficulty with synchronization. Support is not
	provided for mismatched language setups.

Help

Section 7A: Help

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Palm PTR690HKP manual Troubleshooting, Desktop Software Installation, Help 309

Contents

Sprint Service Intellectual Property Notices Palm Take Back and Recycling Program Page Table of Contents 2B. Using Your Device’s Phone Features 3B. Using Email Your Portable Media Device 6A. Managing Files and Applications 4C. Watching Sprint Tvsm 6B. Customizing Your Device 8A. Important Safety Information 8B. Specifications Welcome to Sprint How to Use This Guide Page Page Setting Up Your Smart Device Your Computer Page Device Setup Setting Up Your Palm Centro Smart Device Documentation What You NeedHardware Software Way Navigator Power/End Applications Menu Messaging Your Device’s Features Front ViewIndicator Light Volume Button Side Talk Phone Calendar Device Setup Sync Your Device’s Features Back ViewSelf-portrait Speaker Mirror Camera Lens Infrared IR Port Expansion Card Slot Headset Jack Sound On Ringer Switch Your Device’s Features Top ViewStylus BatteryDoor Inserting the BatteryBattery Compartment Device Contacts Tip Indicator Light Charging the Battery Tip Battery Life Using a Sprint Charger Adapter Maximizing Battery Life Tip Device Setup Setting Up Service Setting Up Service Determining If Your Device’s Phone Is Already Activated Making Your First CallUnlocking Your Device Volume Button Side Button Adjusting Call VolumeMaking a Call LookHerefor Your Phone Number What’s My Phone Number? To set up your voicemail Setting Up Your Voicemail Account Username and Password Voicemail Password Creating Sprint Account PasswordsSprint Power VisionPassword Synchronizing Information-The Basics Synchronizing InformationSynchronizing Mac computers Why Connect My Device to My Computer?System Requirements Windows computers Upgrading From Another Palm OS by Access Device Synchronizing Synchronizing Installing the Desktop Software on a Windows or Mac Computer Installing the Desktop Synchronization Software Software Sync Button Sync Cable Charger Connecting Your Palm Centro Smart Device to Your Computer Synchronizing Information-The Basics Computer Desktop What Syncs and Where Sync Button Page Getting To Know Your Palm Centro Smart Device Page Moving Around Moving Around on Your Smart Device Down Moving Around the Device ScreenScrolling Through Screens Center Left Highlighting and Selecting Items Highlighting Text Accessing Command ButtonsSelecting Menu Items Selecting Options in a Pick List Shift/Find Menu Space Alt Using the KeyboardOption Return When pressed in conjunction with a second key, displays a Entering Lowercase and Uppercase Letters Entering Numbers, Punctuation, and Symbols Entering Other Symbols and Accented Characters Press … Symbols and Accented Characters Opening Applications Using the Quick ButtonsSecondary Application Press Applications Using Applications View Phone Features Using Your Device’s Phone Features Turning Your Device On and Off Center Power/EndWaking Up the Screen Turning Your Device’s Phone On and Off Status Icons Dial Pad Favorite Buttons Opening the Phone Application Making Calls Dialing Using the Onscreen Dial Pad Dialing by Contact Name Dialing From the Keyboard Dialing From a Web Page or Message Dialing With a Speed-Dial Favorite Button Redialing a Recently Called Number Sending Calls to Voicemail Press Power/End . -orReceiving Calls Answering Calls Silencing the Ring of an Incoming Call Setting Up Your Voicemail Using VoicemailVoicemail Notification Retrieving Your Voicemail Messages Accessing Your Voicemail From Another PhoneDisplaying Numeric Pages CurrentDuration Call Caller’s Name What Can I Do When I’m On a Call?Number Mute Ending a Call Press Power/End Select Hang Up All Switching Applications During a Call Select Add Contact Saving Phone Numbers Making a Second Call When the Dial another call? prompt appears, select Yes TipAnswering a Second Call Call Waiting Making a Conference Call Using Three-Way Calling Call Forwarding Phone Features Using Flash Mode Setting Up Your Personal Address Book Using Sprint Voice CommandMaking a Call With Sprint Voice Command Defining Favorite Buttons Creating a Speed-Dial Favorite Button Editing or Deleting an Existing Favorite Button Creating Other Types of Favorite ButtonsSelect Edit Favorites Button on the Record menu Tip Using a Wired Headset Using a Phone HeadsetHeadset Microphone Button Speakers Phone Connecting to a Bluetooth Hands-Free Device Select Setup Devices Select Hands-free Setup Select Bluetooth On Using a Bluetooth Hands-Free Device Tip Select Hands-Free Customizing Advanced Settings for Your Hands-Free Device Customizing the Main View in the Phone Application Customizing Phone SettingsSelect Options, and then select Phone Display Options Selecting Ringtones Selecting Phone Alert Tones Adjusting Ringer Volume Assigning a Caller ID Picture Assigning a Caller ID Ringtone Always dial 1 in front of the area code adds a 1 in front Setting Your Dialing Preferences Setting Phone Preferences Select OK Emergency Calling TTY Use With Sprint Service Setting Roaming Preferences Feature AvailabilityControlling Your Roaming Experience Phone Features Checking Signal Strength and Phone Status Icon changes from red to clear Viewing and Using the Alert Screen Phone Features 100 Using Sprint Power Visionand Other Wireless Connections 102 Sprint Power Vision 103 Sprint Power Vision This Section Enabling Sprint Power Vision Getting Started With Sprint Power Vision104 Sprint Power Vision 105 Sprint Power Vision Features Sprint Power Vision Billing Information Accessing Sprint Power VisionSprint Power Vision User Name Sprint Power Vision Symbols on Your Screen Sprint Power Vision 107 Personalizing Your Service With On DemandInitializing Your On Demand Service Accessing On Demand Information 108 To access News information using On Demand Sprint Power Vision 109 110 Using Your Device’s Phone as a ModemSetting Up a Data Connection With Your Computer To set up your phone-to-computer data connection Connection until you hang up the call Sprint Power Vision 111 112 Using Email 114 What Email Applications Can I Use on My Smart Device? 115 Using Sprint Mobile Email 116 Getting Started With Sprint Mobile Email 117 Configuring Additional Email Accounts on Sprint Mobile Email 118 Configuring Other Email Accounts on Sprint Mobile Email 119 Working With Your Sprint Mobile Email Accounts 120 Press Applications , and then select Sprint Mobile Email 121 122 Creating and Sending Messages Using Sprint Mobile Email 123 Attaching Files Using Sprint Mobile Email How Do I Get Started? VersaMail Application124 125 AOL 126 Setting Up VersaMail to Work With Common Providers 127 Setting Up VersaMail to Work With Other Providers Managing Your Email Messages Receiving and Viewing Email Messages128 Creating and Sending Email Messages Replying to Email Messages129 130 Attaching Pictures and Videos 131 Attaching Word, Excel, and PowerPoint FilesAttaching Voice Memos Select Voice Memo or Voice Memo wav from the Type pick list Viewing Attachments Attaching Other Types of Files132 133 Deleting a Single Email Message Deleting Email Messages by Date Deleting Multiple Email MessagesTip 134 Select Auto Sync Tip Switching Between Email AccountsSetting Email Preferences Downloading New Email Messages Automatically 136 Playing Sounds When New Email ArrivesSetting Options for Receiving Email Messages Check the Alert me of new mail box 137 Select Signature Check the Attach Signature box Attaching a Signature to a Email Message138 139 140 Messaging 141 Messaging 142 Creating and Sending MessagesCreating and Sending a Text Message Press Messaging Messaging 143 Pictures Videos Text messages Voice memos Creating and Sending a Sprint Picture Mail Message144 Messaging 145 Select Add media 146 Messaging Tips Messaging 147 Receiving Messages 148 Using Links in MessagesArranging Your Messages Deleting Messages Messaging 149 Using Messaging to Chat 150 Managing Your Messages Messaging 151 Customizing Your Messaging Settings 152 Selecting Messaging Alert Tones Accessing Online Services Using Online ServicesMessaging 153 Signing On to IM Using Sprint Instant Messaging154 Messaging 155 Sending a MessageReceiving a Message Select Done or Sign On 156 Leaving IM Browsing the Web 157 Browsing the Web 158 Scroll through the page In Optimized Mode the defaultViewing a Web View a page in wide layout format as on your computer Browsing the Web 159 160 Browsing the Web 161 Working With Web PagesDownloading Files From a Web Supported File Types 162 Streaming Files From a Web Returning to Recently Viewed Pages Copying Text From a WebBrowsing the Web 163 Select Find Text on Page on the Page menu Finding Text on a Web164 Browsing the Web 165 Working With Bookmarks and Saved PagesCreating a Bookmark Saving a Editing or Deleting a Bookmark or Saved Viewing Bookmarks or Saved PagesArranging Bookmarks and Saved Pages Browsing the Web 167 Customizing Your Web Browser Settings 168 Bluetooth/DUN 169 Using Bluetooth Wireless Technology and Dial-Up Networking 170 Entering Basic Bluetooth Settings Bluetooth/DUN 171 Press Applications and select Bluetooth Select Bluetooth On 172 Requesting a Connection With Another Bluetooth DevicePress Applications and select Bluetooth Select Setup Devices Select Trusted Devices Bluetooth/DUN 173 Accepting a Connection From Another Bluetooth Device Creating a DUN Connection Using Bluetooth Technology Using Your Device as a Wireless Modem174 Creating a Partnership Between Your Device and Your Computer Bluetooth/DUN 175 Accessing the Internet Using a Bluetooth DUN Connection Setting Up Your Computer for a Bluetooth DUN Connection176 Bluetooth/DUN 177 Terminating a Bluetooth DUN Internet Session 178 Your Portable Media Device 180 Pictures & Videos 181 Working With Your Pictures and Videos Taking a Picture Taking Pictures and Videos182 Pictures & Videos 183 2x or pressing Down to select Press Center To start recording Recording a VideoPress Applications and select Camcorder Album Pictures & Videos 185 Opens a list of options for sending the video 186 Customizing Your Camera Settings Pictures & Videos 187 Viewing Pictures and VideosViewing a Picture Press Applications and select Pics&Videos Viewing a Slide Show Viewing a Video188 Pictures & Videos 189 Organizing Pictures and VideosCreating Albums on Your Device Arranging Albums PlusSign+ Indicates That an Item Is Selected 190 Copying Pictures and Videos Adding a Picture to a Contact Entry Saving a Picture as WallpaperPictures & Videos 191 Deleting a Picture or Video Rotating a Picture192 Pictures & Videos 193 Using Your Online AlbumUploading Pictures to Your Online Album Working With Your Online Picture Mail Album 194 Viewing Pictures and Videos on Your Computer Music 195 Listening to Music Sprint Music Manager Overview Sprint Music Manager Overview196 Music 197 Accessing the Quick Start Guide 198 Downloading and Purchasing Music From the Sprint Music Store Repeat Rewind Play/Pause Playing Music With the Sprint Music ManagerMusic 199 Select a Search Type Searching for Music Files on Your Computer200 Music 201 Managing the Files in Your Library 202 Transferring Music Files From Your Computer Windows Music 203 204 Transferring Music Files From Your Computer Mac On a Mac computer Transferring Music From a CD to Your DeviceOn a Windows computer Open Sprint Music Manager Select My Audio CD from the column All Music on My PC Press Applications and select pTunes Listening to Music on Your Palm Centro Smart Device206 Select Save List Creating a PlaylistMusic 207 Select Save List Tip Editing a Playlist208 Watching Sprint Tvsm Accessing Streamed Media Viewing Streamed MediaSprint TV 209 210 Accessing Streamed Media Sprint TV 211 Viewing Streamed Media 212 Your Mobile Organizer 214 Organizer Features 215 Using Your Device’s Organizer FeaturesContacts Calendar Tasks Memos Adding a Contact Contacts216 Select New Contact Organizer Features 217 Viewing Directions to a Contact’s Address Viewing or Changing Contact Information218 Defining Your Business Card Deleting a Contact Displaying Your Calendar Calendar220 Creating an Event Organizer Features 221Selected Date Selected Day 222 Time Zones and Events Organizer Features 223 Adding an Alarm to an EventNumberof Time Units Type of Time Units Scheduling a Repeating Event Creating an Untimed Event224 Color-Coding Your Schedule Organizer Features 225This Icon Indicates a Repeating Event Customizing Display Options for Your Calendar Editing or Deleting an Event226 Show Category List displays the category pick list Organizer Features 227 228 Selecting Alarm Tones Organizer Features 229 230 Setting Task Priority, Due Date, and Other DetailsTasks Adding a Task Checking Off a Task Organizer Features 231Organizing Your Tasks 232 Deleting a Task Customizing Tasks Organizer Features 233 234 MemosCreating a Memo Deleting a Memo Productivity 235 Increasing Your Productivity 236 Press Applications and select Documents Opening a DocumentProductivity 237 Creating a Voice Memo Voice Memo238 Press Applications and select Voice Memo Listening to a Voice MemoProductivity 239 Press Applications and select World Clock Setting CitiesWorld Clock Adding Cities World Clock Tips Setting an AlarmProductivity 241 242 Switching Between Basic and Advanced Calculator ModesSelect Options, and then select Advanced Mode or Basic Mode Calculator Eng Selecting Functions in Advanced Calculator ModeProductivity 243 244 Storing and Recalling Numbers in Advanced Mode Managing Your Information Settings 246 Managing Files 247 Managing Files and Applications 248 Using Find Managing Files 249 Installing ApplicationsInstalling Bonus Software From My Centro on Your Device Press Applications and select My Centro Installing Bonus Software From My Palm on Your Computer Installing Applications From the Internet250 Windows Select Start Programs Palm Install Tool Installing Other Third-Party Applications From a ComputerManaging Files 251 252 Getting Help With Third-Party Applications Managing Files 253 Removing Applications 254 Manually Deleting Applications From Your Computer Managing Files 255 Viewing Application Information 256 Sending Entries Over a Bluetooth Wireless ConnectionSending an Application Over a Bluetooth Wireless Connection Press Applications Select Bluetooth On Managing Files 257 Receiving Information Over a Bluetooth Wireless Connection 258 Managing Files 259 Beaming InformationBeaming an Entry IR Port 260 Beaming an Application Managing Files 261 Receiving Beamed Information 262 Synchronizing Information-AdvancedChanging Which Applications Sync On a Windows computer Double-click the Palm Desktop icon in the Palm folder 264 Select Setup Devices Select HotSync Setup Setting Up a Bluetooth Connection for SynchronizationManaging Files 265 266 Synchronizing Over a Bluetooth ConnectionSynchronizing Over an Infrared Connection Press Applications and select HotSync Close the HotSync Software Setup screen From the HotSync Controls tab, select EnabledManaging Files 267 268 Managing Files 269 Using Expansion CardsInserting an Expansion Card Feel the card lock into place Opening Applications on an Expansion Card Removing an Expansion Card270 Managing Files 271 Accessing Items Stored on an Expansion Card Select Card Info 272 Viewing Expansion Card InformationRenaming an Expansion Card Press Applications and select Card Info Select Card Info Formatting an Expansion CardManaging Files 273 274 Customizing 275 Customizing Your Device 276 Setting System SoundsSilencing Sounds Sound On Sound Off Tip Customizing 277 Setting System Volume Levels Backlight Adjusting the Display and AppearanceAdjusting the Brightness Changing the Screen Font Customizing 279 Setting Display FormatsOpen the application in which you want to Small Large Change the font Bold Select Color Theme Aligning the ScreenChanging the System Color Scheme Select Touchscreen Customizing 281 Changing the Applications SettingsArranging Applications by Category Displaying Applications by Category 282 Selecting the Applications Display Reassigning Buttons Customizing Device ButtonsCustomizing 283 Select Default apps Changing Default Applications284 Select Date & Time Setting the Date and TimeCustomizing 285 286 Customizing 287 Optimizing Power Settings Locking Your Keyboard Keyguard Locking Your Device and Information288 Customizing 289 Locking Your Phone Phone Lock Locking Your Screen290 Customizing 291 Select one of the following Phone Lock options 292 Locking Your DevicePress Applications and select Security Select the Auto Lock Device box Hiding or Masking All Private Entries Working With Private EntriesCustomizing 293 294 Viewing All Private EntriesViewing Private Entries in a Specific Application Security and Palm Desktop Software Windows Customizing 295 Entering Owner Information Connecting to a Virtual Private Network Using Connection Settings296 Purchasing Accessories for Your Device 298 Resources 300 Help 301 Help 302 Trouble Upgrading? Help 303 When Date & Time Preferences appears, release Up Resetting Your Palm Centro Smart DeviceSoft Reset System Reset Help 305 Hard Reset 306 Help 307 Replacing the BatteryBattery Door Contacts Device Notch 308 Desktop Software Installation TroubleshootingHelp 309 Screen Appears Blank Screen310 Can’t Find My User Folder SynchronizationHelp 311 312 Help 313 Synchronization Starts But Stops Without Finishing 314 Help 315 316 If you’re using Microsoft OutlookSelect Desktop overwrites handheld, and then click OK My Appointments Show Up in the Wrong Time Slot After I Sync Help 317 If you’re using Palm Desktop software 318 Signal Strength Is WeakPhone Other Person Hears an Echo Hear Static or Interference My Device Hangs Up When I Hold It to My EarHear My Own Voice Echo My Voice Is Too Quiet on the Other End 320 Hands-Free Devices Have Problems Using My Account Hear Static or Interference When Using My Hands-Free DeviceHelp 321 322 Have Problems Sending and Receiving EmailHave Problems Sending Email Microsoft Direct Push or Auto Sync Is Not Working Help 323 Select Control Panel Messaging Can’t Tell If Data Services Are Available324 Can’t Send or Receive Sprint Picture Mail Messages Can’t Send or Receive SMS Text MessagesHelp 325 Device Won’t Connect to the Internet Web326 It Takes a Long Time for a Web Page to Load Can’t Access a WebHelp 327 Secure Site Refuses to Permit a Transaction An Image or Map Is Displayed Too Small on the Device Screen328 Help 329 Dial-Up Networking Using Bluetooth TechnologyCamera My Computer Does Not Appear on the Trusted Devices Screen 330 Making Room on Your Palm Centro Smart Device Help 331 Third-Party Applications 332 Getting More Help Help 333 ErrorsFixing an Error 67 Message Select Update Vision Profile from the Options menu 334 Where to Learn MoreWhile Using Your Device For a Quick Introduction If You Need More Information Visiting the Sprint Web Site Reaching Sprint Customer ServiceHelp 335 336 Sprint Operator ServicesReceiving Automated Invoicing Information Sprint Glossary 337 Glossary 338 Glossary 339 340 Safety and Specifications 342 Safety 343 Important Safety Information 344 FCC Notice Safety 345 General Precautions Using Your Device’s Phone Near Other Electronic Devices Maintaining Safe Use of and Access to Your DeviceUsing Your Phone While Driving Following Safety Guidelines Turning Off Your Phone Before Flying Safety 347Turning Off Your Phone in Dangerous Areas 348 Restricting Children’s Access to Your Device Safety 349 Using Your Phone With a Hearing Aid Device Getting the Best Hearing Device Experience With Your Device Turning on the HAC Setting350 Safety 351 Protecting Your Battery Caring for the Battery352 Safety 353 Battery Safety InformationDisposal of Lithium-Ion Li-Ion Batteries Body-Worn Operation Knowing Radiofrequency SafetyRadiofrequency RF Energy Understanding How Your Phone Operates Cdma Cellular Specific Absorption Rate SAR for Wireless PhonesSafety 355 FCC Radiofrequency Emission Https//programs.bluetooth.org/tpg/listings.cfm Bluetooth Qualification Program356 Description of ESD Precautions Against ESDSafety 357 Static Electricity, ESD, and Your Device 358 Conditions That Enhance ESD Occurrences Owner’s Record Safety 359Serial No 360 User’s Guide Proprietary Notice Specifications 361 Specifications 362 Specifications 363 364 Index Index365 366 Index 367 368 369 370 Index 371 372 Index 373 374 375 376 377 378 Index 379 See also pictures adding as wallpaper 85 disabling Web 380 Third-party applications 249, 251, 303 381 See also expansion cards Microsoft Direct Push technology 382 383 384 385 Sending Picture Mail messages and 144 Paste command 386 Index 387 See also pictures 388 389 390 391 392 393 394 See also clock Index 395 Trusted Device list 396 Index 397 398