Palm PTR690HKP manual Can’t Access a Web, It Takes a Long Time for a Web Page to Load, Help 327

4.Select Network.

5.Select the Service pick list and select Power Vision. (If Power Vision does not appear in the list, call Sprint for assistance.)

6.Select Connect.

7.If the connection is successful, go to the Web browser. If you still can’t make a connection, perform a soft reset (see “Soft Reset” on page 304).

8.If your phone did not turn on automatically, press and hold Power/End to turn on your phone, and try connecting to the Internet.

9.Contact Sprint to verify the following:

■Your subscription plan includes high-speed data services.

■Data services have been activated on your account.

■Data coverage is available in your location.

■There are no data service outages in your location.

I Can’t Access a Web Page

First, make sure you have Internet access. Open the Web browser to see if you can view a Web page you’ve successfully viewed before. To ensure that you’re viewing the page directly from the Internet, press Menu , select Go, and then select Refresh.

If you can view the page after you refresh it but you still can’t access the page you were originally trying to view, the page may contain elements that are not supported by the Web browser. These include Flash, Shockwave, VBScript, WMLScript, and other plug-ins.

Some Web sites use a redirector to their true home page. If the Web browser on your device can’t follow the redirect, try using a desktop browser to see the landing page of the redirector, and then enter that address in the Web browser on your device.

It Takes a Long Time for a Web Page to Load

If it is taking longer than usual to load Web pages, you may have traveled from a high-speed Sprint Power Vision service area to a Sprint 1xRTT service area. Although Sprint

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Section 7A: Help 327