Palm PTR690HKP manual Messaging, Can’t Tell If Data Services Are Available, 324

After I Get Messages, Either Manually or Through Auto Sync, Messages Disappear From My Inbox

If you have an account that uses Microsoft Exchange ActiveSync®, when Microsoft Direct Push takes place or you perform an Auto Sync, the last three days’ worth of email messages are downloaded from your mail server to your Inbox. All messages older than three days are deleted from your Inbox; they are not deleted on the server, however.

You can change the setting in VersaMail preferences to download fewer than three days’ worth of messages (in which case, more-recent messages are deleted from your Inbox), or to download all messages regardless of the date (in which case all messages continue to appear in your Inbox).

I Am Using Microsoft Exchange ActiveSync®, But Email Messages, Calendar Events, and Contacts Information Are Not Downloading to My Device

Check with your system administrator to obtain the name of the mail server that offers you wireless access to the corporate mail system. If you cannot obtain the name of this server (some companies do not give it out, because they do not want wireless access to their servers), Microsoft Direct Push or wireless synchronization of email messages, Calendar events, and Contacts information using Microsoft Exchange ActiveSync cannot take place.

Messaging

I Can’t Tell If Data Services Are Available

When your phone is on, icons appear in the title bar in the Main view of the Phone application to indicate whether data services are available and whether a data connection is active. See “Checking Signal Strength and Phone Status” on page 96 for a description of the icons that indicate that data services are available.

If your phone is on and you do not see any of the data icons, then data services are not available in your current location.

324 Section 7A: Help