Palm PTR690HKP manual 312

SmithJ. Your user folder is usually located inside one of the following folders: C:\Program Files\Palm\

C:\Program Files\palmOne\ C:\Program Files\Handspring\

Mac: Your user folder name is the same as your device name and is usually found in this

location: <Mac hard drive> : Users : <Your Mac username> : Documents : Palm : Users.

Palm® Desktop Software Does Not Respond to a Synchronization Attempt

1.Make sure that the USB sync cable is securely connected to the USB port on your computer and on the bottom of your device (see “Connecting Your

Palm Centro™ Smart Device to Your Computer” on page 34).

2.Make sure that HotSync® manager is running:

■Windows: Right-click the HotSync manager icon in the taskbar in the lower-right corner of your computer screen and make sure Local USB is checked. If you don’t see the HotSync manager icon, click Start, select Programs, select Palm, and then select HotSync Manager.

■Mac: Find the Palm folder on your Mac hard drive. Double-click the HotSync

manager icon in the Palm folder. In the Connection Settings panel, set Local Setup Port to Palm USB.

3.Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

4.Perform a soft reset (see “Soft Reset” on page 304).

5.Synchronize. If the synchronization is successful, you do not need to complete the remaining steps.

312 Section 7A: Help