Palm PTR690HKP manual 306

1.Remove the battery from your device.

2. Press and hold Power/End while reinserting the battery. (See “Replacing the Battery” on page 307 for details.)

3. When the second Palm® logo appears,

release Power/End .

4. When the “Erase all data?” prompt appears, press Up to confirm the hard reset.

5.If a “Reformatting in progress” message appears, do not touch your device until the process is complete. This may take up to ten minutes.

6.Follow the onscreen instructions to align the screen and set the date and time.

7.(Optional) If you want to confirm that the hard reset was successful, press

Applications and select HotSync . (If you see your device name in the upper-right corner, the hard reset was not successful. If you do not see your device name, the reset was successful.)

8.Sync to restore any previously synchronized information.

306 Section 7A: Help