Reaching Sprint Customer Service, Help 335 | Palm PTR690HKP manual

If You Need More Information

⬤Windows VistaTM users: For information on using your device and desktop software with Windows VistaTM, visit www.palm.com/windowsvista.

⬤Books: Many books on Palm OS® by ACCESS devices are available in local or online book retailers (look in the computers section), or visit go.palm.com/centro-sprint/.

⬤Online forums: Consult online Centro device user discussion groups to swap information and learn about topics you may find nowhere else. Visit go.palm.com/centro-sprint/ for details.

Visiting the Sprint Web Site

You can get up-to-date information on Sprint services and options by signing on to the Sprint Web site at www.sprint.com.

When you visit Sprint online, you can:

⬤Review coverage maps.

⬤Learn how to use voicemail.

⬤Access your account information.

⬤Purchase accessories.

⬤Add options to your service plan.

⬤Check out frequently asked questions.

⬤And more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤On your Centro device, press Phone ; enter *2, and then press Talk .

⬤Sign on to your account at www.sprint.com.

Help

Section 7A: Help

335

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Palm PTR690HKP manual If You Need More Information Visiting the Sprint Web Site, Reaching Sprint Customer Service, Help 335

Contents

Sprint Service Intellectual Property Notices Palm Take Back and Recycling Program Page Table of Contents 2B. Using Your Device’s Phone Features 3B. Using Email Your Portable Media Device 6A. Managing Files and Applications 4C. Watching Sprint Tvsm 6B. Customizing Your Device 8A. Important Safety Information 8B. Specifications Welcome to Sprint How to Use This Guide Page Page Setting Up Your Smart Device Your Computer Page Device Setup Setting Up Your Palm Centro Smart Device Hardware What You NeedSoftware Documentation Indicator Your Device’s Features Front ViewLight Volume Button Side Talk Phone Calendar Way Navigator Power/End Applications Menu Messaging Device Setup Self-portrait Speaker Mirror Camera Lens Your Device’s Features Back ViewInfrared IR Port Expansion Card Slot Headset Jack Sync Your Device’s Features Top View Sound On Ringer SwitchStylus Inserting the Battery BatteryDoorBattery Compartment Device Contacts Tip Indicator Light Charging the Battery Tip Battery Life Using a Sprint Charger Adapter Maximizing Battery Life Tip Device Setup Setting Up Service Setting Up Service Making Your First Call Determining If Your Device’s Phone Is Already ActivatedUnlocking Your Device Adjusting Call Volume Volume Button Side ButtonMaking a Call LookHerefor Your Phone Number What’s My Phone Number? To set up your voicemail Setting Up Your Voicemail Creating Sprint Account Passwords Account Username and Password Voicemail PasswordSprint Power VisionPassword Synchronizing Information Synchronizing Information-The BasicsSynchronizing System Requirements Why Connect My Device to My Computer?Windows computers Mac computers Upgrading From Another Palm OS by Access Device Synchronizing Synchronizing Installing the Desktop Software on a Windows or Mac Computer Installing the Desktop Synchronization Software Software Sync Button Sync Cable Charger Connecting Your Palm Centro Smart Device to Your Computer Synchronizing Information-The Basics Computer Desktop What Syncs and Where Sync Button Page Getting To Know Your Palm Centro Smart Device Page Moving Around Moving Around on Your Smart Device Scrolling Through Screens Moving Around the Device ScreenCenter Left Down Highlighting and Selecting Items Accessing Command Buttons Highlighting TextSelecting Menu Items Selecting Options in a Pick List Option Using the KeyboardReturn Shift/Find Menu Space Alt When pressed in conjunction with a second key, displays a Entering Lowercase and Uppercase Letters Entering Numbers, Punctuation, and Symbols Entering Other Symbols and Accented Characters Press … Symbols and Accented Characters Using the Quick Buttons Opening ApplicationsSecondary Application Press Applications Using Applications View Phone Features Using Your Device’s Phone Features Center Power/End Turning Your Device On and OffWaking Up the Screen Turning Your Device’s Phone On and Off Status Icons Dial Pad Favorite Buttons Opening the Phone Application Making Calls Dialing Using the Onscreen Dial Pad Dialing by Contact Name Dialing From the Keyboard Dialing From a Web Page or Message Dialing With a Speed-Dial Favorite Button Redialing a Recently Called Number Receiving Calls Press Power/End . -orAnswering Calls Sending Calls to Voicemail Silencing the Ring of an Incoming Call Using Voicemail Setting Up Your VoicemailVoicemail Notification Accessing Your Voicemail From Another Phone Retrieving Your Voicemail MessagesDisplaying Numeric Pages What Can I Do When I’m On a Call? CurrentDuration Call Caller’s NameNumber Mute Ending a Call Press Power/End Select Hang Up All Switching Applications During a Call Select Add Contact Saving Phone Numbers When the Dial another call? prompt appears, select Yes Tip Making a Second CallAnswering a Second Call Call Waiting Making a Conference Call Using Three-Way Calling Call Forwarding Phone Features Using Flash Mode Using Sprint Voice Command Setting Up Your Personal Address BookMaking a Call With Sprint Voice Command Defining Favorite Buttons Creating a Speed-Dial Favorite Button Creating Other Types of Favorite Buttons Editing or Deleting an Existing Favorite ButtonSelect Edit Favorites Button on the Record menu Tip Using a Phone Headset Using a Wired HeadsetHeadset Microphone Button Speakers Phone Connecting to a Bluetooth Hands-Free Device Select Setup Devices Select Hands-free Setup Select Bluetooth On Using a Bluetooth Hands-Free Device Tip Select Hands-Free Customizing Advanced Settings for Your Hands-Free Device Customizing Phone Settings Customizing the Main View in the Phone ApplicationSelect Options, and then select Phone Display Options Selecting Ringtones Selecting Phone Alert Tones Adjusting Ringer Volume Assigning a Caller ID Picture Assigning a Caller ID Ringtone Always dial 1 in front of the area code adds a 1 in front Setting Your Dialing Preferences Setting Phone Preferences Select OK Emergency Calling TTY Use With Sprint Service Feature Availability Setting Roaming PreferencesControlling Your Roaming Experience Phone Features Checking Signal Strength and Phone Status Icon changes from red to clear Viewing and Using the Alert Screen Phone Features 100 Using Sprint Power Visionand Other Wireless Connections 102 Sprint Power Vision 103 Sprint Power Vision This Section Getting Started With Sprint Power Vision Enabling Sprint Power Vision104 Sprint Power Vision 105 Sprint Power Vision Features Sprint Power Vision User Name Accessing Sprint Power VisionSprint Power Vision Symbols on Your Screen Sprint Power Vision Billing Information Initializing Your On Demand Service Personalizing Your Service With On DemandAccessing On Demand Information Sprint Power Vision 107 108 To access News information using On Demand Sprint Power Vision 109 Setting Up a Data Connection With Your Computer Using Your Device’s Phone as a ModemTo set up your phone-to-computer data connection 110 Connection until you hang up the call Sprint Power Vision 111 112 Using Email 114 What Email Applications Can I Use on My Smart Device? 115 Using Sprint Mobile Email 116 Getting Started With Sprint Mobile Email 117 Configuring Additional Email Accounts on Sprint Mobile Email 118 Configuring Other Email Accounts on Sprint Mobile Email 119 Working With Your Sprint Mobile Email Accounts 120 Press Applications , and then select Sprint Mobile Email 121 122 Creating and Sending Messages Using Sprint Mobile Email 123 Attaching Files Using Sprint Mobile Email VersaMail Application How Do I Get Started?124 125 AOL 126 Setting Up VersaMail to Work With Common Providers 127 Setting Up VersaMail to Work With Other Providers Receiving and Viewing Email Messages Managing Your Email Messages128 Replying to Email Messages Creating and Sending Email Messages129 130 Attaching Pictures and Videos Attaching Voice Memos Attaching Word, Excel, and PowerPoint FilesSelect Voice Memo or Voice Memo wav from the Type pick list 131 Attaching Other Types of Files Viewing Attachments132 133 Deleting a Single Email Message Deleting Multiple Email Messages Deleting Email Messages by DateTip 134 Setting Email Preferences Switching Between Email AccountsDownloading New Email Messages Automatically Select Auto Sync Tip Setting Options for Receiving Email Messages Playing Sounds When New Email ArrivesCheck the Alert me of new mail box 136 137 Attaching a Signature to a Email Message Select Signature Check the Attach Signature box138 139 140 Messaging 141 Messaging Creating and Sending a Text Message Creating and Sending MessagesPress Messaging 142 Messaging 143 Creating and Sending a Sprint Picture Mail Message Pictures Videos Text messages Voice memos144 Messaging 145 Select Add media 146 Messaging Tips Messaging 147 Receiving Messages Arranging Your Messages Using Links in MessagesDeleting Messages 148 Messaging 149 Using Messaging to Chat 150 Managing Your Messages Messaging 151 Customizing Your Messaging Settings 152 Selecting Messaging Alert Tones Using Online Services Accessing Online ServicesMessaging 153 Using Sprint Instant Messaging Signing On to IM154 Receiving a Message Sending a MessageSelect Done or Sign On Messaging 155 156 Leaving IM Browsing the Web 157 Browsing the Web Viewing a Web Scroll through the page In Optimized Mode the defaultView a page in wide layout format as on your computer 158 Browsing the Web 159 160 Downloading Files From a Web Working With Web PagesSupported File Types Browsing the Web 161 162 Streaming Files From a Web Copying Text From a Web Returning to Recently Viewed PagesBrowsing the Web 163 Finding Text on a Web Select Find Text on Page on the Page menu164 Creating a Bookmark Working With Bookmarks and Saved PagesSaving a Browsing the Web 165 Viewing Bookmarks or Saved Pages Editing or Deleting a Bookmark or SavedArranging Bookmarks and Saved Pages Browsing the Web 167 Customizing Your Web Browser Settings 168 Bluetooth/DUN 169 Using Bluetooth Wireless Technology and Dial-Up Networking 170 Entering Basic Bluetooth Settings Bluetooth/DUN 171 Press Applications and select Bluetooth Select Bluetooth On Press Applications and select Bluetooth Requesting a Connection With Another Bluetooth DeviceSelect Setup Devices Select Trusted Devices 172 Bluetooth/DUN 173 Accepting a Connection From Another Bluetooth Device Using Your Device as a Wireless Modem Creating a DUN Connection Using Bluetooth Technology174 Creating a Partnership Between Your Device and Your Computer Bluetooth/DUN 175 Setting Up Your Computer for a Bluetooth DUN Connection Accessing the Internet Using a Bluetooth DUN Connection176 Bluetooth/DUN 177 Terminating a Bluetooth DUN Internet Session 178 Your Portable Media Device 180 Pictures & Videos 181 Working With Your Pictures and Videos Taking Pictures and Videos Taking a Picture182 Pictures & Videos 183 2x or pressing Down to select Press Applications and select Camcorder Recording a VideoAlbum Press Center To start recording Pictures & Videos 185 Opens a list of options for sending the video 186 Customizing Your Camera Settings Viewing a Picture Viewing Pictures and VideosPress Applications and select Pics&Videos Pictures & Videos 187 Viewing a Video Viewing a Slide Show188 Creating Albums on Your Device Organizing Pictures and VideosArranging Albums Pictures & Videos 189 PlusSign+ Indicates That an Item Is Selected 190 Copying Pictures and Videos Saving a Picture as Wallpaper Adding a Picture to a Contact EntryPictures & Videos 191 Rotating a Picture Deleting a Picture or Video192 Uploading Pictures to Your Online Album Using Your Online AlbumWorking With Your Online Picture Mail Album Pictures & Videos 193 194 Viewing Pictures and Videos on Your Computer Music 195 Listening to Music Sprint Music Manager Overview Sprint Music Manager Overview196 Music 197 Accessing the Quick Start Guide 198 Downloading and Purchasing Music From the Sprint Music Store Playing Music With the Sprint Music Manager Repeat Rewind Play/PauseMusic 199 Searching for Music Files on Your Computer Select a Search Type200 Music 201 Managing the Files in Your Library 202 Transferring Music Files From Your Computer Windows Music 203 204 Transferring Music Files From Your Computer Mac On a Windows computer Open Sprint Music Manager Transferring Music From a CD to Your DeviceSelect My Audio CD from the column All Music on My PC On a Mac computer Listening to Music on Your Palm Centro Smart Device Press Applications and select pTunes206 Creating a Playlist Select Save ListMusic 207 Editing a Playlist Select Save List Tip208 Accessing Streamed Media Viewing Streamed Media Watching Sprint TvsmSprint TV 209 210 Accessing Streamed Media Sprint TV 211 Viewing Streamed Media 212 Your Mobile Organizer 214 Using Your Device’s Organizer Features Organizer Features 215Contacts Calendar Tasks Memos Contacts Adding a Contact216 Select New Contact Organizer Features 217 Viewing or Changing Contact Information Viewing Directions to a Contact’s Address218 Defining Your Business Card Deleting a Contact Calendar Displaying Your Calendar220 Organizer Features 221 Creating an EventSelected Date Selected Day 222 Time Zones and Events Adding an Alarm to an Event Organizer Features 223Numberof Time Units Type of Time Units Creating an Untimed Event Scheduling a Repeating Event224 Organizer Features 225 Color-Coding Your ScheduleThis Icon Indicates a Repeating Event Editing or Deleting an Event Customizing Display Options for Your Calendar226 Show Category List displays the category pick list Organizer Features 227 228 Selecting Alarm Tones Organizer Features 229 Tasks Setting Task Priority, Due Date, and Other DetailsAdding a Task 230 Organizer Features 231 Checking Off a TaskOrganizing Your Tasks 232 Deleting a Task Customizing Tasks Organizer Features 233 Creating a Memo MemosDeleting a Memo 234 Productivity 235 Increasing Your Productivity 236 Opening a Document Press Applications and select DocumentsProductivity 237 Voice Memo Creating a Voice Memo238 Listening to a Voice Memo Press Applications and select Voice MemoProductivity 239 World Clock Setting CitiesAdding Cities Press Applications and select World Clock Setting an Alarm World Clock TipsProductivity 241 Select Options, and then select Advanced Mode or Basic Mode Switching Between Basic and Advanced Calculator ModesCalculator 242 Selecting Functions in Advanced Calculator Mode EngProductivity 243 244 Storing and Recalling Numbers in Advanced Mode Managing Your Information Settings 246 Managing Files 247 Managing Files and Applications 248 Using Find Installing Bonus Software From My Centro on Your Device Installing ApplicationsPress Applications and select My Centro Managing Files 249 Installing Applications From the Internet Installing Bonus Software From My Palm on Your Computer250 Installing Other Third-Party Applications From a Computer Windows Select Start Programs Palm Install ToolManaging Files 251 252 Getting Help With Third-Party Applications Managing Files 253 Removing Applications 254 Manually Deleting Applications From Your Computer Managing Files 255 Viewing Application Information Sending an Application Over a Bluetooth Wireless Connection Sending Entries Over a Bluetooth Wireless ConnectionPress Applications Select Bluetooth On 256 Managing Files 257 Receiving Information Over a Bluetooth Wireless Connection 258 Beaming an Entry Beaming InformationIR Port Managing Files 259 260 Beaming an Application Managing Files 261 Receiving Beamed Information Changing Which Applications Sync Synchronizing Information-AdvancedOn a Windows computer 262 Double-click the Palm Desktop icon in the Palm folder 264 Setting Up a Bluetooth Connection for Synchronization Select Setup Devices Select HotSync SetupManaging Files 265 Synchronizing Over an Infrared Connection Synchronizing Over a Bluetooth ConnectionPress Applications and select HotSync 266 From the HotSync Controls tab, select Enabled Close the HotSync Software Setup screenManaging Files 267 268 Inserting an Expansion Card Using Expansion CardsFeel the card lock into place Managing Files 269 Removing an Expansion Card Opening Applications on an Expansion Card270 Managing Files 271 Accessing Items Stored on an Expansion Card Renaming an Expansion Card Viewing Expansion Card InformationPress Applications and select Card Info Select Card Info 272 Formatting an Expansion Card Select Card InfoManaging Files 273 274 Customizing 275 Customizing Your Device Silencing Sounds Setting System SoundsSound On Sound Off Tip 276 Customizing 277 Setting System Volume Levels Adjusting the Brightness Adjusting the Display and AppearanceChanging the Screen Font Backlight Open the application in which you want to Small Large Setting Display FormatsChange the font Bold Customizing 279 Changing the System Color Scheme Aligning the ScreenSelect Touchscreen Select Color Theme Arranging Applications by Category Changing the Applications SettingsDisplaying Applications by Category Customizing 281 282 Selecting the Applications Display Customizing Device Buttons Reassigning ButtonsCustomizing 283 Changing Default Applications Select Default apps284 Setting the Date and Time Select Date & TimeCustomizing 285 286 Customizing 287 Optimizing Power Settings Locking Your Device and Information Locking Your Keyboard Keyguard288 Customizing 289 Locking Your Screen Locking Your Phone Phone Lock290 Customizing 291 Select one of the following Phone Lock options Press Applications and select Security Locking Your DeviceSelect the Auto Lock Device box 292 Working With Private Entries Hiding or Masking All Private EntriesCustomizing 293 Viewing Private Entries in a Specific Application Viewing All Private EntriesSecurity and Palm Desktop Software Windows 294 Customizing 295 Entering Owner Information Using Connection Settings Connecting to a Virtual Private Network296 Purchasing Accessories for Your Device 298 Resources 300 Help 301 Help 302 Trouble Upgrading? Help 303 Soft Reset Resetting Your Palm Centro Smart DeviceSystem Reset When Date & Time Preferences appears, release Up Help 305 Hard Reset 306 Battery Door Contacts Device Replacing the BatteryNotch Help 307 308 Troubleshooting Desktop Software InstallationHelp 309 Screen Screen Appears Blank310 Synchronization Can’t Find My User FolderHelp 311 312 Help 313 Synchronization Starts But Stops Without Finishing 314 Help 315 Select Desktop overwrites handheld, and then click OK If you’re using Microsoft OutlookMy Appointments Show Up in the Wrong Time Slot After I Sync 316 Help 317 If you’re using Palm Desktop software Phone Signal Strength Is WeakOther Person Hears an Echo 318 Hear My Own Voice Echo My Device Hangs Up When I Hold It to My EarMy Voice Is Too Quiet on the Other End Hear Static or Interference 320 Hands-Free Devices Hear Static or Interference When Using My Hands-Free Device Have Problems Using My AccountHelp 321 Have Problems Sending Email Have Problems Sending and Receiving EmailMicrosoft Direct Push or Auto Sync Is Not Working 322 Help 323 Select Control Panel Can’t Tell If Data Services Are Available Messaging324 Can’t Send or Receive SMS Text Messages Can’t Send or Receive Sprint Picture Mail MessagesHelp 325 Web Device Won’t Connect to the Internet326 Can’t Access a Web It Takes a Long Time for a Web Page to LoadHelp 327 An Image or Map Is Displayed Too Small on the Device Screen Secure Site Refuses to Permit a Transaction328 Camera Dial-Up Networking Using Bluetooth TechnologyMy Computer Does Not Appear on the Trusted Devices Screen Help 329 330 Making Room on Your Palm Centro Smart Device Help 331 Third-Party Applications 332 Getting More Help Fixing an Error 67 Message ErrorsSelect Update Vision Profile from the Options menu Help 333 While Using Your Device Where to Learn MoreFor a Quick Introduction 334 Reaching Sprint Customer Service If You Need More Information Visiting the Sprint Web SiteHelp 335 Receiving Automated Invoicing Information Sprint Operator ServicesSprint 336 Glossary 337 Glossary 338 Glossary 339 340 Safety and Specifications 342 Safety 343 Important Safety Information 344 FCC Notice Safety 345 General Precautions Using Your Phone While Driving Maintaining Safe Use of and Access to Your DeviceFollowing Safety Guidelines Using Your Device’s Phone Near Other Electronic Devices Safety 347 Turning Off Your Phone Before FlyingTurning Off Your Phone in Dangerous Areas 348 Restricting Children’s Access to Your Device Safety 349 Using Your Phone With a Hearing Aid Device Turning on the HAC Setting Getting the Best Hearing Device Experience With Your Device350 Safety 351 Caring for the Battery Protecting Your Battery352 Battery Safety Information Safety 353Disposal of Lithium-Ion Li-Ion Batteries Radiofrequency RF Energy Knowing Radiofrequency SafetyUnderstanding How Your Phone Operates Body-Worn Operation Safety 355 Specific Absorption Rate SAR for Wireless PhonesFCC Radiofrequency Emission Cdma Cellular Bluetooth Qualification Program Https//programs.bluetooth.org/tpg/listings.cfm356 Safety 357 Precautions Against ESDStatic Electricity, ESD, and Your Device Description of ESD 358 Conditions That Enhance ESD Occurrences Safety 359 Owner’s RecordSerial No 360 User’s Guide Proprietary Notice Specifications 361 Specifications 362 Specifications 363 364 Index Index365 366 Index 367 368 369 370 Index 371 372 Index 373 374 375 376 377 378 Index 379 See also pictures adding as wallpaper 85 disabling Web 380 Third-party applications 249, 251, 303 381 See also expansion cards Microsoft Direct Push technology 382 383 384 385 Sending Picture Mail messages and 144 Paste command 386 Index 387 See also pictures 388 389 390 391 392 393 394 See also clock Index 395 Trusted Device list 396 Index 397 398