Getting Help With Third-Party Applications, 252 | Palm PTR690HKP

Mac:

1.In the menu for Palm Desktop software, click HotSync.

2.Select Install Handheld files, and then select expansion card as the file’s destination.

Getting Help With Third-Party Applications

If you encounter a problem with a third-party application (such as an error message), contact the application’s author or vendor. For general troubleshooting of third-party applications, see “Third-Party Applications” on page 331.

252	Section 6A: Managing Files

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Palm PTR690HKP manual Getting Help With Third-Party Applications, 252

Contents

Sprint Service Intellectual Property Notices Palm Take Back and Recycling Program Page Table of Contents 3B. Using Email 2B. Using Your Device’s Phone Features Your Portable Media Device 4C. Watching Sprint Tvsm 6A. Managing Files and Applications 8A. Important Safety Information 6B. Customizing Your Device 8B. Specifications Welcome to Sprint How to Use This Guide Page Page Setting Up Your Smart Device Your Computer Page Setting Up Your Palm Centro Smart Device Device Setup Software What You NeedHardware Documentation Light Volume Button Side Talk Phone Calendar Your Device’s Features Front ViewIndicator Way Navigator Power/End Applications Menu Messaging Device Setup Infrared IR Port Expansion Card Slot Headset Jack Your Device’s Features Back ViewSelf-portrait Speaker Mirror Camera Lens Sync Sound On Ringer Switch Your Device’s Features Top ViewStylus BatteryDoor Inserting the BatteryBattery Compartment Device Contacts Tip Charging the Battery Indicator Light Tip Using a Sprint Charger Adapter Battery Life Maximizing Battery Life Tip Device Setup Setting Up Service Setting Up Service Determining If Your Device’s Phone Is Already Activated Making Your First CallUnlocking Your Device Volume Button Side Button Adjusting Call VolumeMaking a Call What’s My Phone Number? LookHerefor Your Phone Number Setting Up Your Voicemail To set up your voicemail Account Username and Password Voicemail Password Creating Sprint Account PasswordsSprint Power VisionPassword Synchronizing Information-The Basics Synchronizing InformationSynchronizing Windows computers Why Connect My Device to My Computer?System Requirements Mac computers Upgrading From Another Palm OS by Access Device Synchronizing Synchronizing Installing the Desktop Synchronization Software Installing the Desktop Software on a Windows or Mac Computer Software Connecting Your Palm Centro Smart Device to Your Computer Sync Button Sync Cable Charger Synchronizing Information-The Basics Computer Desktop What Syncs and Where Sync Button Page Getting To Know Your Palm Centro Smart Device Page Moving Around on Your Smart Device Moving Around Center Left Moving Around the Device ScreenScrolling Through Screens Down Highlighting and Selecting Items Highlighting Text Accessing Command ButtonsSelecting Menu Items Selecting Options in a Pick List Return Using the KeyboardOption Shift/Find Menu Space Alt When pressed in conjunction with a second key, displays a Entering Numbers, Punctuation, and Symbols Entering Lowercase and Uppercase Letters Entering Other Symbols and Accented Characters Symbols and Accented Characters Press … Opening Applications Using the Quick ButtonsSecondary Application Using Applications View Press Applications Using Your Device’s Phone Features Phone Features Turning Your Device On and Off Center Power/EndWaking Up the Screen Turning Your Device’s Phone On and Off Opening the Phone Application Status Icons Dial Pad Favorite Buttons Dialing Using the Onscreen Dial Pad Making Calls Dialing From the Keyboard Dialing by Contact Name Dialing With a Speed-Dial Favorite Button Dialing From a Web Page or Message Redialing a Recently Called Number Answering Calls Press Power/End . -orReceiving Calls Sending Calls to Voicemail Silencing the Ring of an Incoming Call Setting Up Your Voicemail Using VoicemailVoicemail Notification Retrieving Your Voicemail Messages Accessing Your Voicemail From Another PhoneDisplaying Numeric Pages CurrentDuration Call Caller’s Name What Can I Do When I’m On a Call?Number Mute Press Power/End Select Hang Up All Ending a Call Switching Applications During a Call Saving Phone Numbers Select Add Contact Making a Second Call When the Dial another call? prompt appears, select Yes TipAnswering a Second Call Call Waiting Making a Conference Call Using Three-Way Calling Call Forwarding Phone Features Using Flash Mode Setting Up Your Personal Address Book Using Sprint Voice CommandMaking a Call With Sprint Voice Command Defining Favorite Buttons Creating a Speed-Dial Favorite Button Editing or Deleting an Existing Favorite Button Creating Other Types of Favorite ButtonsSelect Edit Favorites Button on the Record menu Tip Using a Wired Headset Using a Phone HeadsetHeadset Microphone Button Speakers Phone Connecting to a Bluetooth Hands-Free Device Select Bluetooth On Select Setup Devices Select Hands-free Setup Using a Bluetooth Hands-Free Device Tip Customizing Advanced Settings for Your Hands-Free Device Select Hands-Free Customizing the Main View in the Phone Application Customizing Phone SettingsSelect Options, and then select Phone Display Options Selecting Ringtones Selecting Phone Alert Tones Adjusting Ringer Volume Assigning a Caller ID Ringtone Assigning a Caller ID Picture Setting Your Dialing Preferences Always dial 1 in front of the area code adds a 1 in front Setting Phone Preferences Select OK TTY Use With Sprint Service Emergency Calling Setting Roaming Preferences Feature AvailabilityControlling Your Roaming Experience Phone Features Checking Signal Strength and Phone Status Icon changes from red to clear Viewing and Using the Alert Screen Phone Features 100 Using Sprint Power Visionand Other Wireless Connections 102 Sprint Power Vision This Section Sprint Power Vision 103 Enabling Sprint Power Vision Getting Started With Sprint Power Vision104 Sprint Power Vision Features Sprint Power Vision 105 Sprint Power Vision Symbols on Your Screen Accessing Sprint Power VisionSprint Power Vision User Name Sprint Power Vision Billing Information Accessing On Demand Information Personalizing Your Service With On DemandInitializing Your On Demand Service Sprint Power Vision 107 To access News information using On Demand 108 Sprint Power Vision 109 To set up your phone-to-computer data connection Using Your Device’s Phone as a ModemSetting Up a Data Connection With Your Computer 110 Sprint Power Vision 111 Connection until you hang up the call 112 Using Email What Email Applications Can I Use on My Smart Device? 114 Using Sprint Mobile Email 115 Getting Started With Sprint Mobile Email 116 Configuring Additional Email Accounts on Sprint Mobile Email 117 Configuring Other Email Accounts on Sprint Mobile Email 118 Working With Your Sprint Mobile Email Accounts 119 Press Applications , and then select Sprint Mobile Email 120 121 Creating and Sending Messages Using Sprint Mobile Email 122 Attaching Files Using Sprint Mobile Email 123 How Do I Get Started? VersaMail Application124 AOL 125 Setting Up VersaMail to Work With Common Providers 126 Setting Up VersaMail to Work With Other Providers 127 Managing Your Email Messages Receiving and Viewing Email Messages128 Creating and Sending Email Messages Replying to Email Messages129 Attaching Pictures and Videos 130 Select Voice Memo or Voice Memo wav from the Type pick list Attaching Word, Excel, and PowerPoint FilesAttaching Voice Memos 131 Viewing Attachments Attaching Other Types of Files132 Deleting a Single Email Message 133 Deleting Email Messages by Date Deleting Multiple Email MessagesTip 134 Downloading New Email Messages Automatically Switching Between Email AccountsSetting Email Preferences Select Auto Sync Tip Check the Alert me of new mail box Playing Sounds When New Email ArrivesSetting Options for Receiving Email Messages 136 137 Select Signature Check the Attach Signature box Attaching a Signature to a Email Message138 139 140 Messaging Messaging 141 Press Messaging Creating and Sending MessagesCreating and Sending a Text Message 142 Messaging 143 Pictures Videos Text messages Voice memos Creating and Sending a Sprint Picture Mail Message144 Select Add media Messaging 145 Messaging Tips 146 Receiving Messages Messaging 147 Deleting Messages Using Links in MessagesArranging Your Messages 148 Using Messaging to Chat Messaging 149 Managing Your Messages 150 Customizing Your Messaging Settings Messaging 151 Selecting Messaging Alert Tones 152 Accessing Online Services Using Online ServicesMessaging 153 Signing On to IM Using Sprint Instant Messaging154 Select Done or Sign On Sending a MessageReceiving a Message Messaging 155 Leaving IM 156 Browsing the Web Browsing the Web 157 View a page in wide layout format as on your computer Scroll through the page In Optimized Mode the defaultViewing a Web 158 Browsing the Web 159 160 Supported File Types Working With Web PagesDownloading Files From a Web Browsing the Web 161 Streaming Files From a Web 162 Returning to Recently Viewed Pages Copying Text From a WebBrowsing the Web 163 Select Find Text on Page on the Page menu Finding Text on a Web164 Saving a Working With Bookmarks and Saved PagesCreating a Bookmark Browsing the Web 165 Editing or Deleting a Bookmark or Saved Viewing Bookmarks or Saved PagesArranging Bookmarks and Saved Pages Customizing Your Web Browser Settings Browsing the Web 167 168 Using Bluetooth Wireless Technology and Dial-Up Networking Bluetooth/DUN 169 Entering Basic Bluetooth Settings 170 Press Applications and select Bluetooth Select Bluetooth On Bluetooth/DUN 171 Select Setup Devices Select Trusted Devices Requesting a Connection With Another Bluetooth DevicePress Applications and select Bluetooth 172 Accepting a Connection From Another Bluetooth Device Bluetooth/DUN 173 Creating a DUN Connection Using Bluetooth Technology Using Your Device as a Wireless Modem174 Bluetooth/DUN 175 Creating a Partnership Between Your Device and Your Computer Accessing the Internet Using a Bluetooth DUN Connection Setting Up Your Computer for a Bluetooth DUN Connection176 Terminating a Bluetooth DUN Internet Session Bluetooth/DUN 177 178 Your Portable Media Device 180 Working With Your Pictures and Videos Pictures & Videos 181 Taking a Picture Taking Pictures and Videos182 2x or pressing Down to select Pictures & Videos 183 Album Recording a VideoPress Applications and select Camcorder Press Center To start recording Opens a list of options for sending the video Pictures & Videos 185 Customizing Your Camera Settings 186 Press Applications and select Pics&Videos Viewing Pictures and VideosViewing a Picture Pictures & Videos 187 Viewing a Slide Show Viewing a Video188 Arranging Albums Organizing Pictures and VideosCreating Albums on Your Device Pictures & Videos 189 Copying Pictures and Videos PlusSign+ Indicates That an Item Is Selected 190 Adding a Picture to a Contact Entry Saving a Picture as WallpaperPictures & Videos 191 Deleting a Picture or Video Rotating a Picture192 Working With Your Online Picture Mail Album Using Your Online AlbumUploading Pictures to Your Online Album Pictures & Videos 193 Viewing Pictures and Videos on Your Computer 194 Listening to Music Music 195 Sprint Music Manager Overview Sprint Music Manager Overview196 Accessing the Quick Start Guide Music 197 Downloading and Purchasing Music From the Sprint Music Store 198 Repeat Rewind Play/Pause Playing Music With the Sprint Music ManagerMusic 199 Select a Search Type Searching for Music Files on Your Computer200 Managing the Files in Your Library Music 201 Transferring Music Files From Your Computer Windows 202 Music 203 Transferring Music Files From Your Computer Mac 204 Select My Audio CD from the column All Music on My PC Transferring Music From a CD to Your DeviceOn a Windows computer Open Sprint Music Manager On a Mac computer Press Applications and select pTunes Listening to Music on Your Palm Centro Smart Device206 Select Save List Creating a PlaylistMusic 207 Select Save List Tip Editing a Playlist208 Watching Sprint Tvsm Accessing Streamed Media Viewing Streamed MediaSprint TV 209 Accessing Streamed Media 210 Viewing Streamed Media Sprint TV 211 212 Your Mobile Organizer 214 Organizer Features 215 Using Your Device’s Organizer FeaturesContacts Calendar Tasks Memos Adding a Contact Contacts216 Organizer Features 217 Select New Contact Viewing Directions to a Contact’s Address Viewing or Changing Contact Information218 Deleting a Contact Defining Your Business Card Displaying Your Calendar Calendar220 Creating an Event Organizer Features 221Selected Date Selected Day Time Zones and Events 222 Organizer Features 223 Adding an Alarm to an EventNumberof Time Units Type of Time Units Scheduling a Repeating Event Creating an Untimed Event224 Color-Coding Your Schedule Organizer Features 225This Icon Indicates a Repeating Event Customizing Display Options for Your Calendar Editing or Deleting an Event226 Organizer Features 227 Show Category List displays the category pick list Selecting Alarm Tones 228 Organizer Features 229 Adding a Task Setting Task Priority, Due Date, and Other DetailsTasks 230 Checking Off a Task Organizer Features 231Organizing Your Tasks Deleting a Task 232 Organizer Features 233 Customizing Tasks Deleting a Memo MemosCreating a Memo 234 Increasing Your Productivity Productivity 235 236 Press Applications and select Documents Opening a DocumentProductivity 237 Creating a Voice Memo Voice Memo238 Press Applications and select Voice Memo Listening to a Voice MemoProductivity 239 Adding Cities Setting CitiesWorld Clock Press Applications and select World Clock World Clock Tips Setting an AlarmProductivity 241 Calculator Switching Between Basic and Advanced Calculator ModesSelect Options, and then select Advanced Mode or Basic Mode 242 Eng Selecting Functions in Advanced Calculator ModeProductivity 243 Storing and Recalling Numbers in Advanced Mode 244 Managing Your Information Settings 246 Managing Files and Applications Managing Files 247 Using Find 248 Press Applications and select My Centro Installing ApplicationsInstalling Bonus Software From My Centro on Your Device Managing Files 249 Installing Bonus Software From My Palm on Your Computer Installing Applications From the Internet250 Windows Select Start Programs Palm Install Tool Installing Other Third-Party Applications From a ComputerManaging Files 251 Getting Help With Third-Party Applications 252 Removing Applications Managing Files 253 Manually Deleting Applications From Your Computer 254 Viewing Application Information Managing Files 255 Press Applications Select Bluetooth On Sending Entries Over a Bluetooth Wireless ConnectionSending an Application Over a Bluetooth Wireless Connection 256 Receiving Information Over a Bluetooth Wireless Connection Managing Files 257 258 IR Port Beaming InformationBeaming an Entry Managing Files 259 Beaming an Application 260 Receiving Beamed Information Managing Files 261 On a Windows computer Synchronizing Information-AdvancedChanging Which Applications Sync 262 Double-click the Palm Desktop icon in the Palm folder 264 Select Setup Devices Select HotSync Setup Setting Up a Bluetooth Connection for SynchronizationManaging Files 265 Press Applications and select HotSync Synchronizing Over a Bluetooth ConnectionSynchronizing Over an Infrared Connection 266 Close the HotSync Software Setup screen From the HotSync Controls tab, select EnabledManaging Files 267 268 Feel the card lock into place Using Expansion CardsInserting an Expansion Card Managing Files 269 Opening Applications on an Expansion Card Removing an Expansion Card270 Accessing Items Stored on an Expansion Card Managing Files 271 Press Applications and select Card Info Viewing Expansion Card InformationRenaming an Expansion Card Select Card Info 272 Select Card Info Formatting an Expansion CardManaging Files 273 274 Customizing Your Device Customizing 275 Sound On Sound Off Tip Setting System SoundsSilencing Sounds 276 Setting System Volume Levels Customizing 277 Changing the Screen Font Adjusting the Display and AppearanceAdjusting the Brightness Backlight Change the font Bold Setting Display FormatsOpen the application in which you want to Small Large Customizing 279 Select Touchscreen Aligning the ScreenChanging the System Color Scheme Select Color Theme Displaying Applications by Category Changing the Applications SettingsArranging Applications by Category Customizing 281 Selecting the Applications Display 282 Reassigning Buttons Customizing Device ButtonsCustomizing 283 Select Default apps Changing Default Applications284 Select Date & Time Setting the Date and TimeCustomizing 285 286 Optimizing Power Settings Customizing 287 Locking Your Keyboard Keyguard Locking Your Device and Information288 Customizing 289 Locking Your Phone Phone Lock Locking Your Screen290 Select one of the following Phone Lock options Customizing 291 Select the Auto Lock Device box Locking Your DevicePress Applications and select Security 292 Hiding or Masking All Private Entries Working With Private EntriesCustomizing 293 Security and Palm Desktop Software Windows Viewing All Private EntriesViewing Private Entries in a Specific Application 294 Entering Owner Information Customizing 295 Connecting to a Virtual Private Network Using Connection Settings296 Purchasing Accessories for Your Device 298 Resources 300 Help Help 301 Trouble Upgrading? 302 Help 303 System Reset Resetting Your Palm Centro Smart DeviceSoft Reset When Date & Time Preferences appears, release Up Hard Reset Help 305 306 Notch Replacing the BatteryBattery Door Contacts Device Help 307 308 Desktop Software Installation TroubleshootingHelp 309 Screen Appears Blank Screen310 Can’t Find My User Folder SynchronizationHelp 311 312 Synchronization Starts But Stops Without Finishing Help 313 314 Help 315 My Appointments Show Up in the Wrong Time Slot After I Sync If you’re using Microsoft OutlookSelect Desktop overwrites handheld, and then click OK 316 If you’re using Palm Desktop software Help 317 Other Person Hears an Echo Signal Strength Is WeakPhone 318 My Voice Is Too Quiet on the Other End My Device Hangs Up When I Hold It to My EarHear My Own Voice Echo Hear Static or Interference Hands-Free Devices 320 Have Problems Using My Account Hear Static or Interference When Using My Hands-Free DeviceHelp 321 Microsoft Direct Push or Auto Sync Is Not Working Have Problems Sending and Receiving EmailHave Problems Sending Email 322 Select Control Panel Help 323 Messaging Can’t Tell If Data Services Are Available324 Can’t Send or Receive Sprint Picture Mail Messages Can’t Send or Receive SMS Text MessagesHelp 325 Device Won’t Connect to the Internet Web326 It Takes a Long Time for a Web Page to Load Can’t Access a WebHelp 327 Secure Site Refuses to Permit a Transaction An Image or Map Is Displayed Too Small on the Device Screen328 My Computer Does Not Appear on the Trusted Devices Screen Dial-Up Networking Using Bluetooth TechnologyCamera Help 329 Making Room on Your Palm Centro Smart Device 330 Third-Party Applications Help 331 Getting More Help 332 Select Update Vision Profile from the Options menu ErrorsFixing an Error 67 Message Help 333 For a Quick Introduction Where to Learn MoreWhile Using Your Device 334 If You Need More Information Visiting the Sprint Web Site Reaching Sprint Customer ServiceHelp 335 Sprint Sprint Operator ServicesReceiving Automated Invoicing Information 336 Glossary Glossary 337 338 Glossary 339 340 Safety and Specifications 342 Important Safety Information Safety 343 FCC Notice 344 General Precautions Safety 345 Following Safety Guidelines Maintaining Safe Use of and Access to Your DeviceUsing Your Phone While Driving Using Your Device’s Phone Near Other Electronic Devices Turning Off Your Phone Before Flying Safety 347Turning Off Your Phone in Dangerous Areas Restricting Children’s Access to Your Device 348 Using Your Phone With a Hearing Aid Device Safety 349 Getting the Best Hearing Device Experience With Your Device Turning on the HAC Setting350 Safety 351 Protecting Your Battery Caring for the Battery352 Safety 353 Battery Safety InformationDisposal of Lithium-Ion Li-Ion Batteries Understanding How Your Phone Operates Knowing Radiofrequency SafetyRadiofrequency RF Energy Body-Worn Operation FCC Radiofrequency Emission Specific Absorption Rate SAR for Wireless PhonesSafety 355 Cdma Cellular Https//programs.bluetooth.org/tpg/listings.cfm Bluetooth Qualification Program356 Static Electricity, ESD, and Your Device Precautions Against ESDSafety 357 Description of ESD Conditions That Enhance ESD Occurrences 358 Owner’s Record Safety 359Serial No User’s Guide Proprietary Notice 360 Specifications Specifications 361 Specifications 362 363 364 Index Index365 366 Index 367 368 369 370 Index 371 372 Index 373 374 375 376 377 378 See also pictures adding as wallpaper 85 disabling Web Index 379 Third-party applications 249, 251, 303 380 381 382 See also expansion cards Microsoft Direct Push technology 383 384 Sending Picture Mail messages and 144 Paste command 385 386 See also pictures Index 387 388 389 390 391 392 393 See also clock 394 Trusted Device list Index 395 396 Index 397 398