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Palm PTR690HKP manual Getting Help With Third-Party Applications, 252

Models: PTR690HKP

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Mac:

1.In the menu for Palm Desktop software, click HotSync.

2.Select Install Handheld files, and then select expansion card as the file’s destination.

Getting Help With Third-Party Applications

If you encounter a problem with a third-party application (such as an error message), contact the application’s author or vendor. For general troubleshooting of third-party applications, see “Third-Party Applications” on page 331.

252	Section 6A: Managing Files

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Palm PTR690HKP manual Getting Help With Third-Party Applications, 252

Contents

Sprint Service Intellectual Property Notices Palm Take Back and Recycling Program Page Table of Contents 3B. Using Email 2B. Using Your Device’s Phone FeaturesYour Portable Media Device 4C. Watching Sprint Tvsm 6A. Managing Files and Applications8A. Important Safety Information 6B. Customizing Your Device8B. Specifications Welcome to Sprint How to Use This Guide Page Page Setting Up Your Smart Device Your Computer Page Setting Up Your Palm Centro Smart Device Device SetupSoftware What You NeedHardware DocumentationLight Volume Button Side Talk Phone Calendar Your Device’s Features Front ViewIndicator Way Navigator Power/End Applications Menu MessagingDevice Setup Infrared IR Port Expansion Card Slot Headset Jack Your Device’s Features Back ViewSelf-portrait Speaker Mirror Camera Lens SyncSound On Ringer Switch Your Device’s Features Top ViewStylus BatteryDoor Inserting the BatteryBattery Compartment Device Contacts Tip Charging the Battery Indicator LightTip Using a Sprint Charger Adapter Battery LifeMaximizing Battery Life Tip Device Setup Setting Up Service Setting Up ServiceDetermining If Your Device’s Phone Is Already Activated Making Your First CallUnlocking Your Device Volume Button Side Button Adjusting Call VolumeMaking a Call What’s My Phone Number? LookHerefor Your Phone NumberSetting Up Your Voicemail To set up your voicemailAccount Username and Password Voicemail Password Creating Sprint Account PasswordsSprint Power VisionPassword Synchronizing Information-The Basics Synchronizing InformationSynchronizing Windows computers Why Connect My Device to My Computer?System Requirements Mac computersUpgrading From Another Palm OS by Access Device Synchronizing Synchronizing Installing the Desktop Synchronization Software Installing the Desktop Software on a Windows or Mac ComputerSoftware Connecting Your Palm Centro Smart Device to Your Computer Sync Button Sync Cable ChargerSynchronizing Information-The Basics Computer Desktop What Syncs and Where Sync Button Page Getting To Know Your Palm Centro Smart Device Page Moving Around on Your Smart Device Moving AroundCenter Left Moving Around the Device ScreenScrolling Through Screens DownHighlighting and Selecting Items Highlighting Text Accessing Command ButtonsSelecting Menu Items Selecting Options in a Pick List Return Using the KeyboardOption Shift/Find Menu Space AltWhen pressed in conjunction with a second key, displays a Entering Numbers, Punctuation, and Symbols Entering Lowercase and Uppercase LettersEntering Other Symbols and Accented Characters Symbols and Accented Characters Press …Opening Applications Using the Quick ButtonsSecondary Application Using Applications View Press ApplicationsUsing Your Device’s Phone Features Phone FeaturesTurning Your Device On and Off Center Power/EndWaking Up the Screen Turning Your Device’s Phone On and Off Opening the Phone Application Status Icons Dial Pad Favorite ButtonsDialing Using the Onscreen Dial Pad Making CallsDialing From the Keyboard Dialing by Contact NameDialing With a Speed-Dial Favorite Button Dialing From a Web Page or MessageRedialing a Recently Called Number Answering Calls Press Power/End . -orReceiving Calls Sending Calls to VoicemailSilencing the Ring of an Incoming Call Setting Up Your Voicemail Using VoicemailVoicemail Notification Retrieving Your Voicemail Messages Accessing Your Voicemail From Another PhoneDisplaying Numeric Pages CurrentDuration Call Caller’s Name What Can I Do When I’m On a Call?Number Mute Press Power/End Select Hang Up All Ending a CallSwitching Applications During a Call Saving Phone Numbers Select Add ContactMaking a Second Call When the Dial another call? prompt appears, select Yes TipAnswering a Second Call Call Waiting Making a Conference Call Using Three-Way Calling Call Forwarding Phone Features Using Flash Mode Setting Up Your Personal Address Book Using Sprint Voice CommandMaking a Call With Sprint Voice Command Defining Favorite Buttons Creating a Speed-Dial Favorite Button Editing or Deleting an Existing Favorite Button Creating Other Types of Favorite ButtonsSelect Edit Favorites Button on the Record menu Tip Using a Wired Headset Using a Phone HeadsetHeadset Microphone Button Speakers Phone Connecting to a Bluetooth Hands-Free Device Select Bluetooth On Select Setup Devices Select Hands-free SetupUsing a Bluetooth Hands-Free Device Tip Customizing Advanced Settings for Your Hands-Free Device Select Hands-FreeCustomizing the Main View in the Phone Application Customizing Phone SettingsSelect Options, and then select Phone Display Options Selecting Ringtones Selecting Phone Alert Tones Adjusting Ringer Volume Assigning a Caller ID Ringtone Assigning a Caller ID PictureSetting Your Dialing Preferences Always dial 1 in front of the area code adds a 1 in frontSetting Phone Preferences Select OK TTY Use With Sprint Service Emergency CallingSetting Roaming Preferences Feature AvailabilityControlling Your Roaming Experience Phone Features Checking Signal Strength and Phone Status Icon changes from red to clear Viewing and Using the Alert Screen Phone Features 100 Using Sprint Power Visionand Other Wireless Connections 102 Sprint Power Vision This Section Sprint Power Vision 103Enabling Sprint Power Vision Getting Started With Sprint Power Vision104 Sprint Power Vision Features Sprint Power Vision 105Sprint Power Vision Symbols on Your Screen Accessing Sprint Power VisionSprint Power Vision User Name Sprint Power Vision Billing InformationAccessing On Demand Information Personalizing Your Service With On DemandInitializing Your On Demand Service Sprint Power Vision 107To access News information using On Demand 108Sprint Power Vision 109 To set up your phone-to-computer data connection Using Your Device’s Phone as a ModemSetting Up a Data Connection With Your Computer 110Sprint Power Vision 111 Connection until you hang up the call112 Using Email What Email Applications Can I Use on My Smart Device? 114Using Sprint Mobile Email 115Getting Started With Sprint Mobile Email 116Configuring Additional Email Accounts on Sprint Mobile Email 117Configuring Other Email Accounts on Sprint Mobile Email 118Working With Your Sprint Mobile Email Accounts 119Press Applications , and then select Sprint Mobile Email 120121 Creating and Sending Messages Using Sprint Mobile Email 122Attaching Files Using Sprint Mobile Email 123How Do I Get Started? VersaMail Application124 AOL 125Setting Up VersaMail to Work With Common Providers 126Setting Up VersaMail to Work With Other Providers 127Managing Your Email Messages Receiving and Viewing Email Messages128 Creating and Sending Email Messages Replying to Email Messages129 Attaching Pictures and Videos 130Select Voice Memo or Voice Memo wav from the Type pick list Attaching Word, Excel, and PowerPoint FilesAttaching Voice Memos 131Viewing Attachments Attaching Other Types of Files132 Deleting a Single Email Message 133Deleting Email Messages by Date Deleting Multiple Email MessagesTip 134 Downloading New Email Messages Automatically Switching Between Email AccountsSetting Email Preferences Select Auto Sync TipCheck the Alert me of new mail box Playing Sounds When New Email ArrivesSetting Options for Receiving Email Messages 136137 Select Signature Check the Attach Signature box Attaching a Signature to a Email Message138 139 140 Messaging Messaging 141Press Messaging Creating and Sending MessagesCreating and Sending a Text Message 142Messaging 143 Pictures Videos Text messages Voice memos Creating and Sending a Sprint Picture Mail Message144 Select Add media Messaging 145Messaging Tips 146Receiving Messages Messaging 147Deleting Messages Using Links in MessagesArranging Your Messages 148Using Messaging to Chat Messaging 149Managing Your Messages 150Customizing Your Messaging Settings Messaging 151Selecting Messaging Alert Tones 152Accessing Online Services Using Online ServicesMessaging 153 Signing On to IM Using Sprint Instant Messaging154 Select Done or Sign On Sending a MessageReceiving a Message Messaging 155Leaving IM 156Browsing the Web Browsing the Web 157View a page in wide layout format as on your computer Scroll through the page In Optimized Mode the defaultViewing a Web 158Browsing the Web 159 160 Supported File Types Working With Web PagesDownloading Files From a Web Browsing the Web 161Streaming Files From a Web 162Returning to Recently Viewed Pages Copying Text From a WebBrowsing the Web 163 Select Find Text on Page on the Page menu Finding Text on a Web164 Saving a Working With Bookmarks and Saved PagesCreating a Bookmark Browsing the Web 165Editing or Deleting a Bookmark or Saved Viewing Bookmarks or Saved PagesArranging Bookmarks and Saved Pages Customizing Your Web Browser Settings Browsing the Web 167168 Using Bluetooth Wireless Technology and Dial-Up Networking Bluetooth/DUN 169Entering Basic Bluetooth Settings 170Press Applications and select Bluetooth Select Bluetooth On Bluetooth/DUN 171Select Setup Devices Select Trusted Devices Requesting a Connection With Another Bluetooth DevicePress Applications and select Bluetooth 172Accepting a Connection From Another Bluetooth Device Bluetooth/DUN 173Creating a DUN Connection Using Bluetooth Technology Using Your Device as a Wireless Modem174 Bluetooth/DUN 175 Creating a Partnership Between Your Device and Your ComputerAccessing the Internet Using a Bluetooth DUN Connection Setting Up Your Computer for a Bluetooth DUN Connection176 Terminating a Bluetooth DUN Internet Session Bluetooth/DUN 177178 Your Portable Media Device 180 Working With Your Pictures and Videos Pictures & Videos 181Taking a Picture Taking Pictures and Videos182 2x or pressing Down to select Pictures & Videos 183Album Recording a VideoPress Applications and select Camcorder Press Center To start recordingOpens a list of options for sending the video Pictures & Videos 185Customizing Your Camera Settings 186Press Applications and select Pics&Videos Viewing Pictures and VideosViewing a Picture Pictures & Videos 187Viewing a Slide Show Viewing a Video188 Arranging Albums Organizing Pictures and VideosCreating Albums on Your Device Pictures & Videos 189Copying Pictures and Videos PlusSign+ Indicates That an Item Is Selected 190Adding a Picture to a Contact Entry Saving a Picture as WallpaperPictures & Videos 191 Deleting a Picture or Video Rotating a Picture192 Working With Your Online Picture Mail Album Using Your Online AlbumUploading Pictures to Your Online Album Pictures & Videos 193Viewing Pictures and Videos on Your Computer 194Listening to Music Music 195Sprint Music Manager Overview Sprint Music Manager Overview196 Accessing the Quick Start Guide Music 197Downloading and Purchasing Music From the Sprint Music Store 198Repeat Rewind Play/Pause Playing Music With the Sprint Music ManagerMusic 199 Select a Search Type Searching for Music Files on Your Computer200 Managing the Files in Your Library Music 201Transferring Music Files From Your Computer Windows 202Music 203 Transferring Music Files From Your Computer Mac 204Select My Audio CD from the column All Music on My PC Transferring Music From a CD to Your DeviceOn a Windows computer Open Sprint Music Manager On a Mac computerPress Applications and select pTunes Listening to Music on Your Palm Centro Smart Device206 Select Save List Creating a PlaylistMusic 207 Select Save List Tip Editing a Playlist208 Watching Sprint Tvsm Accessing Streamed Media Viewing Streamed MediaSprint TV 209 Accessing Streamed Media 210Viewing Streamed Media Sprint TV 211212 Your Mobile Organizer 214 Organizer Features 215 Using Your Device’s Organizer FeaturesContacts Calendar Tasks Memos Adding a Contact Contacts216 Organizer Features 217 Select New ContactViewing Directions to a Contact’s Address Viewing or Changing Contact Information218 Deleting a Contact Defining Your Business CardDisplaying Your Calendar Calendar220 Creating an Event Organizer Features 221Selected Date Selected Day Time Zones and Events 222Organizer Features 223 Adding an Alarm to an EventNumberof Time Units Type of Time Units Scheduling a Repeating Event Creating an Untimed Event224 Color-Coding Your Schedule Organizer Features 225This Icon Indicates a Repeating Event Customizing Display Options for Your Calendar Editing or Deleting an Event226 Organizer Features 227 Show Category List displays the category pick listSelecting Alarm Tones 228Organizer Features 229 Adding a Task Setting Task Priority, Due Date, and Other DetailsTasks 230Checking Off a Task Organizer Features 231Organizing Your Tasks Deleting a Task 232Organizer Features 233 Customizing TasksDeleting a Memo MemosCreating a Memo 234Increasing Your Productivity Productivity 235236 Press Applications and select Documents Opening a DocumentProductivity 237 Creating a Voice Memo Voice Memo238 Press Applications and select Voice Memo Listening to a Voice MemoProductivity 239 Adding Cities Setting CitiesWorld Clock Press Applications and select World ClockWorld Clock Tips Setting an AlarmProductivity 241 Calculator Switching Between Basic and Advanced Calculator ModesSelect Options, and then select Advanced Mode or Basic Mode 242Eng Selecting Functions in Advanced Calculator ModeProductivity 243 Storing and Recalling Numbers in Advanced Mode 244Managing Your Information Settings 246 Managing Files and Applications Managing Files 247Using Find 248Press Applications and select My Centro Installing ApplicationsInstalling Bonus Software From My Centro on Your Device Managing Files 249Installing Bonus Software From My Palm on Your Computer Installing Applications From the Internet250 Windows Select Start Programs Palm Install Tool Installing Other Third-Party Applications From a ComputerManaging Files 251 Getting Help With Third-Party Applications 252Removing Applications Managing Files 253Manually Deleting Applications From Your Computer 254Viewing Application Information Managing Files 255Press Applications Select Bluetooth On Sending Entries Over a Bluetooth Wireless ConnectionSending an Application Over a Bluetooth Wireless Connection 256Receiving Information Over a Bluetooth Wireless Connection Managing Files 257258 IR Port Beaming InformationBeaming an Entry Managing Files 259Beaming an Application 260Receiving Beamed Information Managing Files 261On a Windows computer Synchronizing Information-AdvancedChanging Which Applications Sync 262Double-click the Palm Desktop icon in the Palm folder 264 Select Setup Devices Select HotSync Setup Setting Up a Bluetooth Connection for SynchronizationManaging Files 265 Press Applications and select HotSync Synchronizing Over a Bluetooth ConnectionSynchronizing Over an Infrared Connection 266Close the HotSync Software Setup screen From the HotSync Controls tab, select EnabledManaging Files 267 268 Feel the card lock into place Using Expansion CardsInserting an Expansion Card Managing Files 269Opening Applications on an Expansion Card Removing an Expansion Card270 Accessing Items Stored on an Expansion Card Managing Files 271Press Applications and select Card Info Viewing Expansion Card InformationRenaming an Expansion Card Select Card Info 272Select Card Info Formatting an Expansion CardManaging Files 273 274 Customizing Your Device Customizing 275Sound On Sound Off Tip Setting System SoundsSilencing Sounds 276Setting System Volume Levels Customizing 277Changing the Screen Font Adjusting the Display and AppearanceAdjusting the Brightness BacklightChange the font Bold Setting Display FormatsOpen the application in which you want to Small Large Customizing 279Select Touchscreen Aligning the ScreenChanging the System Color Scheme Select Color ThemeDisplaying Applications by Category Changing the Applications SettingsArranging Applications by Category Customizing 281Selecting the Applications Display 282Reassigning Buttons Customizing Device ButtonsCustomizing 283 Select Default apps Changing Default Applications284 Select Date & Time Setting the Date and TimeCustomizing 285 286 Optimizing Power Settings Customizing 287Locking Your Keyboard Keyguard Locking Your Device and Information288 Customizing 289 Locking Your Phone Phone Lock Locking Your Screen290 Select one of the following Phone Lock options Customizing 291Select the Auto Lock Device box Locking Your DevicePress Applications and select Security 292Hiding or Masking All Private Entries Working With Private EntriesCustomizing 293 Security and Palm Desktop Software Windows Viewing All Private EntriesViewing Private Entries in a Specific Application 294Entering Owner Information Customizing 295Connecting to a Virtual Private Network Using Connection Settings296 Purchasing Accessories for Your Device 298 Resources 300 Help Help 301Trouble Upgrading? 302Help 303 System Reset Resetting Your Palm Centro Smart DeviceSoft Reset When Date & Time Preferences appears, release UpHard Reset Help 305306 Notch Replacing the BatteryBattery Door Contacts Device Help 307308 Desktop Software Installation TroubleshootingHelp 309 Screen Appears Blank Screen310 Can’t Find My User Folder SynchronizationHelp 311 312 Synchronization Starts But Stops Without Finishing Help 313314 Help 315 My Appointments Show Up in the Wrong Time Slot After I Sync If you’re using Microsoft OutlookSelect Desktop overwrites handheld, and then click OK 316If you’re using Palm Desktop software Help 317Other Person Hears an Echo Signal Strength Is WeakPhone 318My Voice Is Too Quiet on the Other End My Device Hangs Up When I Hold It to My EarHear My Own Voice Echo Hear Static or InterferenceHands-Free Devices 320Have Problems Using My Account Hear Static or Interference When Using My Hands-Free DeviceHelp 321 Microsoft Direct Push or Auto Sync Is Not Working Have Problems Sending and Receiving EmailHave Problems Sending Email 322Select Control Panel Help 323Messaging Can’t Tell If Data Services Are Available324 Can’t Send or Receive Sprint Picture Mail Messages Can’t Send or Receive SMS Text MessagesHelp 325 Device Won’t Connect to the Internet Web326 It Takes a Long Time for a Web Page to Load Can’t Access a WebHelp 327 Secure Site Refuses to Permit a Transaction An Image or Map Is Displayed Too Small on the Device Screen328 My Computer Does Not Appear on the Trusted Devices Screen Dial-Up Networking Using Bluetooth TechnologyCamera Help 329Making Room on Your Palm Centro Smart Device 330Third-Party Applications Help 331Getting More Help 332Select Update Vision Profile from the Options menu ErrorsFixing an Error 67 Message Help 333For a Quick Introduction Where to Learn MoreWhile Using Your Device 334If You Need More Information Visiting the Sprint Web Site Reaching Sprint Customer ServiceHelp 335 Sprint Sprint Operator ServicesReceiving Automated Invoicing Information 336Glossary Glossary 337338 Glossary 339 340 Safety and Specifications 342 Important Safety Information Safety 343FCC Notice 344General Precautions Safety 345Following Safety Guidelines Maintaining Safe Use of and Access to Your DeviceUsing Your Phone While Driving Using Your Device’s Phone Near Other Electronic DevicesTurning Off Your Phone Before Flying Safety 347Turning Off Your Phone in Dangerous Areas Restricting Children’s Access to Your Device 348Using Your Phone With a Hearing Aid Device Safety 349Getting the Best Hearing Device Experience With Your Device Turning on the HAC Setting350 Safety 351 Protecting Your Battery Caring for the Battery352 Safety 353 Battery Safety InformationDisposal of Lithium-Ion Li-Ion Batteries Understanding How Your Phone Operates Knowing Radiofrequency SafetyRadiofrequency RF Energy Body-Worn OperationFCC Radiofrequency Emission Specific Absorption Rate SAR for Wireless PhonesSafety 355 Cdma CellularHttps//programs.bluetooth.org/tpg/listings.cfm Bluetooth Qualification Program356 Static Electricity, ESD, and Your Device Precautions Against ESDSafety 357 Description of ESDConditions That Enhance ESD Occurrences 358Owner’s Record Safety 359Serial No User’s Guide Proprietary Notice 360Specifications Specifications 361Specifications 362363 364 Index Index365 366 Index 367 368 369 370 Index 371 372 Index 373 374 375 376 377 378 See also pictures adding as wallpaper 85 disabling Web Index 379Third-party applications 249, 251, 303 380381 382 See also expansion cards Microsoft Direct Push technology383 384 Sending Picture Mail messages and 144 Paste command 385386 See also pictures Index 387388 389 390 391 392 393 See also clock 394Trusted Device list Index 395396 Index 397 398