Troubleshooting, Clearing Document Jams | Samsung SCX-4521F specification

9 Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing Document Jams

•Clearing Paper Jams

•Clearing LCD Error Messages

•Solving Other Problems

•Common Linux Problems

•Common Macintosh Problems

Clearing Document Jams

When a document jams while passing through the ADF (Automatic Document Feeder), “[Document Jam]” appears on the display.

Input Misfeed

1Remove any remaining page(s) from the ADF.

2Open the ADF cover.

3Pull the document gently out of the ADF.

4Close the ADF cover. Then load the removed page(s), if

any, back into the ADF.

NOTE: To prevent document jams, use the document glass for thick, thin, or mixed paper-type documents.

9.1 Troubleshooting

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Samsung SCX-4521F, SCX-4321 manual Troubleshooting, Clearing Document Jams, Input Misfeed

Contents

Page About the User’s Guide Contents Available Fax Setup Options Printing a Document Canceling a Print JobCanceling a Scheduled Fax Scanning Basics General Specifications 10.1 Cleaning the DrumPrinter Specifications 10.2 Clearing the Memory Laser Safety Statement Important Precautions and Safety InformationOzone Safety Use only No.26 AWG or larger telephone line cord Power Saver Mercury SafetyRecycling Radio Frequency Emissions Declaration of Conformity European Countries Ringer Equivalence NumberReplacing the Fitted Plug for UK Only You should also know that Neutral Wires in the mains lead have the following color code British English American English Differences Between British and American English Introduction Special Features Understanding Component Locations Front View Rear ViewThese are the main components of your machine Control Panel Functions Unpacking Getting Started Selecting a Location Installing the Toner CartridgeClearance Space Left 3.9 in./100 mm enough space for ventilation Loading Paper Load paper with the print side facing up Making ConnectionsIf you have SCX-4321 Skip this step and proceed to step For France users only Getting Started Turning the Machine On System Requirements Installing Printer SoftwarePrograms for Windows Macintosh Driver Setting Language Printer Driver FeaturesSetting Country Feature Entering Characters Using Number Keypad Setting the Machine IDKeypad Letters and Numbers Changing Numbers or Names Setting the Date and Time Setting the Paper Size and TypeChanging the Clock Mode Speaker, Ringer, Key Sound, and Alarm Sound Using the Save ModesSpeaker Volume Toner Save Mode Machine is connected Setting the Dial Mode Selecting Print Materials Paper HandlingPaper Type, Input Sources, and Capacities Paper Type Input Tray/Capacity Guidelines for Paper and Special Materials Using the Manual Tray Using the TrayVerifying an Output Location Tray holds 150 sheets of paper Copying Loading Paper for CopyingPreparing a Document Making Copies on the Document Glass Adjust the document guides to the document sizeMaking Copies from the Automatic Document Feeder Lift and open the document cover Darkness Setting Copy OptionsOriginal Type Reduced/Enlarged Copy Clone Copying Using Special Copy FeaturesCollation Copying Auto Fit Copying ID Card Copying Up or 4 Up CopyingPoster Copying Changing the Default Settings Setting the Time Out OptionSetting the Favorite Copy Option Printing a Document Canceling a Print Job Canceling a Print JobFrom the Document menu, select Cancel Printing Basic Printing Scanning Scanning BasicsYour SCX-4x21 Series offers four ways to scan. These are Changing the Fax Setup options Available Fax Setup OptionsOption Description For more information about using the code On, Off, and On-Err, which prints only when aDrpd Mode on You can select the default fax receiving mode To fax a document using the Automatic Document Feeder ADF Loading a DocumentTo fax a document from the document glass Adjusting the Document Resolution Mode Recommended forSending a Fax Automatically Redialing the Last Number Sending a Fax ManuallyConfirming Transmission Automatic Redialing Receiving Manually in Tel Mode Receiving Automatically in Fax ModeReceiving Automatically in Ans/ Fax Mode About Receiving Modes Receiving Manually Using an Extension Telephone Receiving Faxes Using the Drpd ModeReceiving Faxes in the Memory Setting a Group Dial Number Sending a Fax using a Speed Dial NumberSpeed Dialing Group Dialing Editing Group Dial Numbers Searching for a Number in MemorySearching Sequentially through the Memory Press Phone Book Printing a Phonebook List Sending Broadcast FaxesSearching with a Particular First Letter Sending a Delayed Fax Sending a Priority FaxIf you do not want to assign a name, skip this step Adding Documents To a Scheduled Fax Canceling a Scheduled Fax Printing Reports Using Secure Receiving Mode Changing Setting Options Using Advanced Fax SettingsAdvanced Fax Setting Options Power Failure Report Clearing the Memory Maintenance Cleaning Your Machine Setting the Machine to be Checked by PhoneCleaning the Outside Cleaning the Inside Maintaining the Toner Cartridge Cleaning the Scan UnitToner cartridge storage Saving toner Setting the Notify Toner Option Redistributing TonerReplacing the Toner Cartridge Cleaning the Drum Ignoring the Toner Empty MessageItems Yield Average Replacing the ADF Rubber Pad Troubleshooting Clearing Document JamsInput Misfeed Tray Exit MisfeedManual Tray Message Location of Jam Go to Paper Exit Area Fuser Area or Around the Toner Cartridge Clearing LCD Error Messages Display Meaning Suggested solutionsTips for Avoiding Paper Jams Unplug the power cord Low Heat ErrorOpen Heat Error Service Paper Feeding Problems Solving Other ProblemsCondition Suggested solutions Stop/Clear Condition Possible cause Suggested solutions Printing Problems Light or faded Printing Quality ProblemsPrint Toner specs Scatter Distributed on the printed Condition Suggested solutions Background Copying Problems Scanning Problems Problem Possible Cause and Solution Common Linux Problems Common Macintosh Problems Problems in Printer Setup UtilitySoftware. See Software User’s Guide General Specifications Specifications Printer Specifications Scanner and Copier SpecificationsCompatibility Twain standard / WIA standard Scanning method Module Facsimile Specifications Paper SpecificationsOverview Paper Dimensions Weight Capacity Guidelines for Using PaperSymptom Problem with Paper Solution Supported Sizes of Paper Paper Output Capacity Paper SpecificationsPaper Storage Environment Envelopes Envelopes with Adhesive Strips or Flaps Envelopes with Double Side SeamsEnvelope Margins Envelope Storage Index Page Software User’s Guide Contents Sharing the Printer Locally Using Your Printer with a Macintosh Installing Printer Software in Windows Installing Printer Software in Windows Choose the type of installation Removing Printer Software Reinstalling Printer Software Select your printer driver from the Name drop-down list Layout Tab Printer SettingsOrientation Layout Options Copies Paper TabSize Scaling Toner Save Mode ResolutionGraphics Tab Advanced Options Extras Tab About TabPrinter Tab Using Help Using a Favorite Setting Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing a Reduced or Enlarged Document Printing Posters Using an Existing Watermark Using WatermarksFitting Your Document to a Selected Paper Size Click OK and start printing Advanced Printing Editing a Watermark Creating a WatermarkDeleting a Watermark Watermark section. The Edit Watermark window appears What is an Overlay? Using OverlaysCreating a New Page Overlay Edit Overlay window, click Create Overlay Using a Page Overlay Deleting a Page OverlayClick Delete Overlay Setting Up a Client Computer Setting Up a Host ComputerSharing the Printer Locally Check the Share this printer box Scan Settings Tab Using Printer Settings UtilityRestore Defaults To exit, click the Exit button at the bottom of each tab Phonebook Tab fax available Firmware Update Tab Installing Samsung SmarThru Scanning Using Samsung SmarThruClick Install SmarThru Custom You may choose the options you want to install Using Samsung SmarThru Uninstalling Samsung SmarThru Using Onscreen Help File Scanning Using the WIA Driver Scanning Process with TWAIN- enabled Software Using Your Printer in Linux Installing the MFP DriverGetting Started Installing the MFP Driver Uninstalling the MFP Driver Using the MFP ConfiguratorOpening the MFP Configurator Click Uninstall Scanners Configuration Printers ConfigurationPrinters Tab Classes Tab Configuring Printer Properties MFP Ports ConfigurationSharing Ports Between Printers and Scanners Printing from Applications Printing FilesTo print any document file Click Properties Scanning a Document Using the Image Editor Adding Job Type SettingsYou can use the following tools to edit the image Installing Software for Macintosh Using Your Printer with a MacintoshInstall the Printer driver Uninstalling the Printer driver Install the Scan driver Setting Up the PrinterUninstalling the Scan driver For a Network-connected Macintosh Layout Setting Changing Printer SettingsPrinting Printing a Document Printing Multiple Pages on One Sheet of Paper Printer Features SettingPaper Type Select the page order from the Layout Direction option Scanning Index Toner save, set 10 TWAIN, scan Toner save 10 true-type option Rev.1.0