Problem

Description &

Solution

 

 

 

White lines appear

This may happen if you

on the display

turn on the phone after

 

a long period of disuse,

 

or after removing the

 

battery without turning

 

off the phone. This is

 

not related to the

 

phone’s life or

 

performance. The

 

display should correct

 

itself shortly.

 

 

 

Troubleshooting

 

 

Problem

Description &

Solution

 

 

 

“PIN code” appears

You are using your

 

phone for the first time.

 

You must enter the

 

Personal Identification

 

Number (PIN) supplied

 

with the SIM card.

 

The PIN check feature

 

has been enabled. Each

 

time the phone is

 

switched on, the PIN

 

has to be entered. To

 

disable this feature,

 

from the Start menu,

 

tap Settings

 

Personal tab Phone

 

Phone tab, and clear

 

the Require PIN when

 

phone is used check

 

box.

 

 

“PUK Required”

The PIN code was

appears

entered incorrectly

 

three times in

 

succession and the SIM

 

card is now blocked.

 

Enter the PUK supplied

 

by your service provider.

 

 

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