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Samsung SGH-I710ZSATIM, SGH-I710ZSABOG, SGH-I710ZSAXEF manual Troubleshooting, General problems

Models: SGH-I710ZSABOG SGH-I710ZSAXEF SGH-I710ZSATIM SGH-I710ZSAITV

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11 Troubleshooting

General problems

	Problem	Description &
	Problem	Solution
		Solution

	The phone does not	The battery is
	turn on	completely discharged.
		Recharge it fully.

	“Invalid or missing	Check that the SIM card
	SIM card. You can	has been correctly
	still make	installed.
	emergency calls if
	your service
	provider supports it”
	displays

	Problem	Description &
	Problem	Solution
		Solution

	The bars next to	If you have just turned
	disappear	on your phone, wait for
		about 2 minutes, until
		your phone finds the
		network and receives a
		signal from the network.
		If you are in a tunnel or
		in an elevator, the
		phone may not be able
		to receive the network
		signal properly. Move to
		an open place.
		This may appear when
		you move between
		different service areas.
		It is normal.

	The display is not	In direct sunlight, you
	clear	may not be able to see
		the display clearly.
		Moving to a place with
		different lighting should
		solve this problem.

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Samsung SGH-I710ZSATIM, SGH-I710ZSABOG, SGH-I710ZSAXEF, SGH-I710ZSAITV manual Troubleshooting, General problems

Contents

World Wide Web English EU /2007. Rev Pocket PC Phone SGH-i710 Series Contents Message, Internet, and Messenger Troubleshooting Important safety precautions Sensible use Accessories and batteriesQualified service Emergency callGetting started What’s in the box?Quick Reference Guide Extra stylus pen PC data cable Rear view Getting to know yourPhone Front viewKeys of your phone Key DescriptionUsing a stylus pen Use the stylus pen toRemoving the SIM card Installing the SIM cardInserting the SIM card To remove the SIM card, slide the card out of the holderRemoving the battery Installing the batteryInstalling the battery Remove the battery coverPlug the adapter into a standard AC power outlet Switching the phone on or offUsing the travel adapter Charging your phoneYou can conserve power by the following methods Conserving battery powerLow battery warning To turn off the phone, press and holdAdjusting the power settings Adjusting the backlight settingsTap Select the backlight settings Status bar Using the Today screenBasics Icon DescriptionConnection settings Available. When an EdgeInstalled in your phone, this Connection is activeAccessing information from the Today screen Customising the Today screen information Customising the Today screenChanging the background image Changing the clock typeSetting up photo contacts Creating your own Today screenTime and date settings Operator settingsRegional settings Select a service provider you want Tap ApplyOwner information Identification tab, enter the user’s informationSelect Enable error reporting or Disable error reporting Error reporting settingPhone lock setting Automatic phone lock settingSound and notification settings Manual phone lock settingApplication button settings Screen realignmentTap Align Screen to begin the realignment process Adding your favourite items Using the Application LauncherAccessing items Adding your favourite itemsUsing an optional memory card Searching for itemsInserting a memory card Guidelines for using a memory cardMake sure that the phone is not Sleep mode Removing the memory cardAdding programs using ActiveSync Adding and removing programsAdding programs directly from the Internet Double-click the *.exe file on the computerAdding programs to the Start menu Tap the check box for the program you want to addResetting your phone Performing a soft resetRemoving programs Performing a hard reset To perform a soft resetManaging memory Managing certificates Managing personal certificatesManaging root certificates Using online help Entering information Entering text using the input panelTips for using the input panel You have several options for entering new informationTyping with the onscreen keyboard Writing with Letter Recognizer Tap Letter Recognizer to see a writing areaWriting with Block Recognizer Tap Block Recognizer to see a writing areaWrite a character between the hatch marks labelled abc Writing with Transcriber Tap TranscriberTap Writing on the screen Editing textTap To Tips for getting good recognition Writing on the screenTap Menu and then Tools → Recognize Write neatlyDrawing on the screen Editing writingCreating a drawing Editing a drawing Recording a message Recording a messageReviewing a recording Synchronising information For exampleConnecting your phone to a computer Installing ActiveSyncCustomising connection settings SettingsTap Menu → Connect via Bluetooth Connecting with the PC data cableConnecting via Bluetooth From the Start menu, tap Programs → ActiveSyncCustomising synchronisation settings Changing PC settingsSynchronising information Setting server synchronisation Configuring an Exchange Server connection→ Configure Server Changing the synchronisation schedule → ScheduleCall functions Entering your PINChecking you are connected Using the Dialling screen Turning the phone functions off or onCustomising the Dialling screen Making a call Using the keypad vibration featureTo enable the vibration feature Vibration tab, select an event option in the Option fieldMaking a call from Speed Dial Advanced calling featuresMaking a call from Contacts Making a call from Call HistoryTap Talk or press Making an international callMaking an emergency call Enter the emergency number 112, then tap Talk or pressAnswering or rejecting a call Adjusting the ringer volumeUsing the speakerphone feature Options during a callAnswering a second call Setting up conference callingMaking a second call Making a noteTap Note Opening ContactsIn-call options CallCall-related features Accessing your voicemailPaste pastes the copied numbers to the Dialling screen Your phone’s memory Why transfer numbers?Adding and transferring contact information Transferring ContactsSetting up the Speed Dial list Managing your Call HistoryTimers Phone settingsViewing call timers Customising your phone functionsEnabling PIN Alert tone settingsSecurity settings Changing the PINNetwork settings Enabling caller IDFinding a network Selecting a network Setting preferred networksCall barring Activating or deactivating call barringChanging the barring password Call forwardingTo activate call forwarding Call waiting Retrieving settings may take a few minutesBusy When you are on the phone, all calls are forwarded Tap To activate call waitingVoicemails and Text messages Viewing the cost of callsTap Set max. cost Setting the maximum costBand selection Changing the currency unit per callTap the Enable fixed dialling check box Fixed Dialling Numbers FDN modeSelect Enable SIM lock or Disable SIM lock and tap Set SIM lockTab Enable or Disable in the Receive field PIN2 changeCell Broadcast CB messages More tab, tap Change Line → Get settings Select a line and tap Set Tap Yes to reset your phoneChange line Working with e-mail messages Message, Internet, and MessengerMessaging Synchronising e-mail messagesConnecting directly to an e-mail server Creating an e-mail accountSelect Other POP3/IMAP and tap Next Creating and sending an e-mail message Tap Menu → Tools → Options... → Accounts tabViewing e-mail messages Working with SMS or MMS messages Send/Receive sends or receives e-mail messagesViewing e-mail attachments Creating and sending an SMS message Creating and sending an MMS messageOn the SMS/MMS screen, tap New → MMS Cancel Message cancels sending the message Viewing SMS or MMS messagesInsert allows you to add a media file Configuring MMS settings Viewing a messagePriority You can select the priority level of your messages Data Connections Check your network connection settings Message Size You can select the maximum message sizeTap Signatures Internet ExplorerInserting signatures into messages Tap the Use signature with this account check boxBrowsing the Internet Navigating the Internet ExplorerExplorer Opening a link through Favourites list Using the Favourites listAdding a web page to the Favourites list Managing Favourites categoriesTo edit the categories Pocket MSNChanging Explorer options → Tools → OptionsTap Sign Using MSN MessengerSigning See who is online Send and receive e-mail messagesWorking with contacts Chatting with contacts→ Logout Customising MSN messenger settings Using the Hotmail serviceAccessing the MSN Mobile Homepage Composing and sending an e-mailChanging Pocket MSN setting options Creating a contact OrganiserContacts Creating a contact in ContactsCreating a contact on the SIM card Enter contact information When you have finished, tapViewing and editing a contact Creating a contact from the Dialling screenSending a contact Making a call from the contact listSending a message to a contact Tap Call Work, Call Home, or Call MobileCreating an appointment CalendarDeleting a contact Tap Delete ContactViewing and editing an appointment AppointmentCreating meeting requests Deleting an appointmentSelect Delete Appointment from the pop-up menu Viewing and editing a note Beaming an appointmentCreating a note Deleting a noteTo open Tasks From the Start menu, tap Programs → Tasks TasksCreating a task To add a note, tap the Notes tab and make a noteViewing and editing a task AlarmsSetting a wake-up alarm Completing or deleting a taskSetting an alarm Stopping an alarmSelect a melody for the alarm in the Tone field Taking photos MultimediaCamera To open CameraViewing photos Setting camera optionsYou can customise the camera settings Effect Allows you to apply a special effectSetting camcorder options You can customise the camcorder settingsRecording a video Playing videos Changing default camera settingsCamera tab You can customise the settings for Camera mode Audio selects whether or not you record a video with audioAuto Focus allows you to set the phone to use a focus mode Windows Media PlayerPreparing media files Copying media files using ActiveSync About DRM, licences, and protected filesSelected files are converted and copied to the phone Using librariesClick Start Sync Properties displays information about the selected fileTap Menu and select Update Library Playing music or video filesPlaying media files from a library URL Setting up a playlistPlaying media files on a network Creating a playlist→ Options Changing Windows Media Player settingsEditing the playlist You can use the following optionsContents Manager Mini playerViewing pictures as a slide show Viewing a slide showViewing a document Customising slide show settingsPlaying a sound or video clip Sending a fileCopying or moving a file Deleting a filePlaying Bubble Breaker Extra programsGames Playing solitaireCalculator Using the calculatorJava Downloading new gamesTo open BCR From the Start menu, tap Programs → BCR Smart ConverterBCR Before taking a name card photoConverting name card photos from the file directory Customising BCR settingsTaking a name card photo Tap Save, or Menu → Save all to save the contact cardsExcel Mobile File name prefix Sets the default prefix of file namesDownload Agent Creating a workbookInput panel Text is automatically aligned to the left Using Excel Mobile workbooksTips for working in Excel Mobile Tap to save the workbookWord Mobile Creating a Word documentEnter information Tap to save the document Changing options PowerPoint MobileUsing a Word document Save to Selects a location for storing documentsChanging slide show options Viewing a slide showZooming in or out in a slide Changing the slide show orientationTerminal Servic Terminal Services ClientConnecting to a terminal server Tap ConnectNavigating within terminal services client Disconnecting without ending a sessionDisconnecting and ending a session Tap DisconnectTask Manager Using SIM contactsFile Explorer SIM ManagerCreating a SIM contact Using Service Dialling Number servicesViewing your own number Tap New Enter contact information and tap OKGPS SIM Application ToolkitFrom the Start menu, tap Programs → SimToolkit Beaming with Bluetooth Activating Bluetooth modeGetting connected Setting a default Bluetooth printer Searching for and pairing with a Bluetooth deviceSetting up a Bluetooth COM port Tap FinishOn the Bluetooth screen, tap the BPP tab Using device optionsReceiving data with Bluetooth When prompted to receive an incoming data, tap YesUsing Internet Sharing Sending data with BluetoothConnecting to the Internet or your network Connecting to my ISPMy ISP, tap Add a new modem connection Connecting to work Ending a connectionTo disconnect, do one of the following Tap the Name Servers tab Setting up a network cardEnter the IP address, Subnet mask, and Default gateway Enter the DNS addresses and the Wins addresses TapTroubleshooting General problemsTap Settings → Call problems Problem Description & SolutionPower and charging problems MouthWe recommend that you Program problems SmudgedDevices Your warranty details Call HistoryRegulatory notices SAR certification informationHighest SAR value for this model phone was 0.515 W/Kg European union notice Important safety information General precautionsSafety precautions for power supply unit Care and maintenance Microsoft End User License Agreement Ratification of ANY Previous Consent Description of Other Rights and Limitations Single EULA. The package forSoftware 153 154 Upgrades and Recovery Media 156 No Liability for Certain Damages 158