Troubleshooting

 

Problem

Description & Solution

 

 

 

 

I cannot find my

Be sure that both have

 

friend’s

activated Bluetooth.

 

Bluetooth-

Be sure that the distance

 

enabled device

between the two devices is

 

 

not over 10 metres or that

 

 

there are no walls or other

 

 

obstructions between the

 

 

devices.

 

 

Be sure that the other

 

 

device is in the

 

 

discoverable mode.

 

 

Be sure that both devices

 

 

are compatible.

 

 

 

 

I cannot discover

Be sure that the Bluetooth

 

the remote

functionality on the phone

 

Bluetooth stereo

is turned on.

 

headset

Be sure that the remote

 

 

Bluetooth stereo headset

 

 

is in the discoverable

 

 

mode.

 

 

Be sure that the remote

 

 

Bluetooth device has the

 

 

capability to act as a

 

 

stereo headset.

 

 

 

142

 

Problem

Description & Solution

 

 

I cannot connect

Ensure that the correct

to the remote

passkey was entered on

Bluetooth stereo

the phone during the

headset

connection with the

 

headset. Most Bluetooth

 

headsets have a fixed

 

passkey that would be

 

mentioned in their user’s

 

guide. You would need to

 

enter the passkey when

 

establishing a connection

 

with the headset.

 

 

I cannot listen to

Ensure that you are

music on the

connected to the Bluetooth

remote Bluetooth

stereo headset.

stereo headset

Ensure that the song that

 

you are playing is one of

 

the supported formats.

 

Check the battery levels

 

on the Bluetooth stereo

 

headset.

 

Ensure that the phone and

 

headset are within range

 

of each other. The

 

maximum distance

 

between the two should

 

not be more than 10

 

metres.

 

 

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Samsung SGH-I710ZSABOG, SGH-I710ZSAXEF, SGH-I710ZSATIM, SGH-I710ZSAITV manual Devices