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Samsung SGH-I710ZSABOG, SGH-I710ZSAXEF manual Call problems, Problem Description & Solution

Models: SGH-I710ZSABOG SGH-I710ZSAXEF SGH-I710ZSATIM SGH-I710ZSAITV

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Troubleshooting

	Problem	Description &
	Problem	Solution
		Solution

	I forgot the	If you forget or lose the
	password, PIN, reset	phone password,
	password, or PUK	contact your phone
	codes	dealer. If you forget or
		lose a PIN or PUK code,
		or if you have not
		received such a code,
		contact your network
		provider. For information
		about passwords,
		contact your access
		point provider, for
		example, a commercial
		Internet Service
		Provider (ISP), service
		provider, or network
		operator.

Call problems

Problem	Description & Solution

I have entered a	Be sure that you have
number but it was	pressed	.
not dialled	Check if your wireless
	connection to your mobile
	service provider is
	switched on and the signal
	from the network is
	unobstructed.
	You may have set an
	outgoing call barring
	option.

My correspondent	Be sure that your phone is
cannot reach me	switched on (		pressed
	for more than one second)
	Check if your wireless
	connection to your mobile
	service provider is
	switched on and the signal
	from the network is
	unobstructed.
	You may have set an
	incoming call barring
	option.

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Samsung SGH-I710ZSABOG, SGH-I710ZSAXEF, SGH-I710ZSATIM, SGH-I710ZSAITV manual Call problems, Problem Description & Solution

Contents

World Wide Web English EU /2007. Rev Pocket PC Phone SGH-i710 Series Contents Message, Internet, and Messenger Troubleshooting Important safety precautions Accessories and batteries Qualified serviceSensible use Emergency call Quick Reference Guide Extra stylus pen PC data cable Getting startedWhat’s in the box? Getting to know your PhoneRear view Front view Keys of your phone Key Description Using a stylus pen Use the stylus pen to Installing the SIM card Inserting the SIM cardRemoving the SIM card To remove the SIM card, slide the card out of the holder Installing the battery Installing the batteryRemoving the battery Remove the battery cover Switching the phone on or off Using the travel adapterPlug the adapter into a standard AC power outlet Charging your phone Conserving battery power Low battery warningYou can conserve power by the following methods To turn off the phone, press and hold Tap Adjusting the power settingsAdjusting the backlight settings Select the backlight settings Using the Today screen BasicsStatus bar Icon Description Available. When an Edge Installed in your phone, thisConnection settings Connection is active Accessing information from the Today screen Customising the Today screen Changing the background imageCustomising the Today screen information Changing the clock type Setting up photo contacts Creating your own Today screen Operator settings Regional settingsTime and date settings Select a service provider you want Tap Apply Owner information Identification tab, enter the user’s information Error reporting setting Phone lock settingSelect Enable error reporting or Disable error reporting Automatic phone lock setting Sound and notification settings Manual phone lock setting Tap Align Screen to begin the realignment process Application button settingsScreen realignment Using the Application Launcher Accessing itemsAdding your favourite items Adding your favourite items Using an optional memory card Searching for items Guidelines for using a memory card Make sure that the phone is not Sleep modeInserting a memory card Removing the memory card Adding programs using ActiveSync Adding and removing programs Adding programs directly from the Internet Double-click the *.exe file on the computer Adding programs to the Start menu Tap the check box for the program you want to add Removing programs Resetting your phonePerforming a soft reset Managing memory Performing a hard resetTo perform a soft reset Managing root certificates Managing certificatesManaging personal certificates Using online help Entering text using the input panel Tips for using the input panelEntering information You have several options for entering new information Typing with the onscreen keyboard Writing with Letter Recognizer Tap Letter Recognizer to see a writing area Write a character between the hatch marks labelled abc Writing with Block RecognizerTap Block Recognizer to see a writing area Tap Writing with TranscriberTap Transcriber Tap To Writing on the screenEditing text Writing on the screen Tap Menu and then Tools → RecognizeTips for getting good recognition Write neatly Creating a drawing Drawing on the screenEditing writing Editing a drawing Reviewing a recording Recording a messageRecording a message Synchronising information For example Installing ActiveSync Customising connection settingsConnecting your phone to a computer Settings Connecting with the PC data cable Connecting via BluetoothTap Menu → Connect via Bluetooth From the Start menu, tap Programs → ActiveSync Synchronising information Customising synchronisation settingsChanging PC settings → Configure Server Setting server synchronisationConfiguring an Exchange Server connection Changing the synchronisation schedule → Schedule Checking you are connected Call functionsEntering your PIN Customising the Dialling screen Using the Dialling screenTurning the phone functions off or on Using the keypad vibration feature To enable the vibration featureMaking a call Vibration tab, select an event option in the Option field Advanced calling features Making a call from ContactsMaking a call from Speed Dial Making a call from Call History Making an international call Making an emergency callTap Talk or press Enter the emergency number 112, then tap Talk or press Adjusting the ringer volume Using the speakerphone featureAnswering or rejecting a call Options during a call Setting up conference calling Making a second callAnswering a second call Making a note Opening Contacts In-call optionsTap Note Call Paste pastes the copied numbers to the Dialling screen Call-related featuresAccessing your voicemail Why transfer numbers? Adding and transferring contact informationYour phone’s memory Transferring Contacts Setting up the Speed Dial list Managing your Call History Phone settings Viewing call timersTimers Customising your phone functions Alert tone settings Security settingsEnabling PIN Changing the PIN Finding a network Network settingsEnabling caller ID Setting preferred networks Call barringSelecting a network Activating or deactivating call barring To activate call forwarding Changing the barring passwordCall forwarding Retrieving settings may take a few minutes Busy When you are on the phone, all calls are forwarded TapCall waiting To activate call waiting Voicemails and Text messages Viewing the cost of calls Setting the maximum cost Band selectionTap Set max. cost Changing the currency unit per call Fixed Dialling Numbers FDN mode Select Enable SIM lock or Disable SIM lock and tap SetTap the Enable fixed dialling check box SIM lock Cell Broadcast CB messages Tab Enable or Disable in the Receive fieldPIN2 change Change line More tab, tap Change Line → Get settingsSelect a line and tap Set Tap Yes to reset your phone Message, Internet, and Messenger MessagingWorking with e-mail messages Synchronising e-mail messages Select Other POP3/IMAP and tap Next Connecting directly to an e-mail serverCreating an e-mail account Creating and sending an e-mail message Tap Menu → Tools → Options... → Accounts tab Viewing e-mail messages Viewing e-mail attachments Working with SMS or MMS messagesSend/Receive sends or receives e-mail messages On the SMS/MMS screen, tap New → MMS Creating and sending an SMS messageCreating and sending an MMS message Insert allows you to add a media file Cancel Message cancels sending the messageViewing SMS or MMS messages Priority You can select the priority level of your messages Configuring MMS settingsViewing a message Data Connections Check your network connection settings Message Size You can select the maximum message size Internet Explorer Inserting signatures into messagesTap Signatures Tap the Use signature with this account check box Explorer Browsing the InternetNavigating the Internet Explorer Using the Favourites list Adding a web page to the Favourites listOpening a link through Favourites list Managing Favourites categories Pocket MSN Changing Explorer optionsTo edit the categories → Tools → Options Using MSN Messenger SigningTap Sign See who is online Send and receive e-mail messages Working with contacts Chatting with contacts Using the Hotmail service Accessing the MSN Mobile Homepage→ Logout Customising MSN messenger settings Composing and sending an e-mail Changing Pocket MSN setting options Organiser ContactsCreating a contact Creating a contact in Contacts Enter contact information When you have finished, tap Viewing and editing a contactCreating a contact on the SIM card Creating a contact from the Dialling screen Making a call from the contact list Sending a message to a contactSending a contact Tap Call Work, Call Home, or Call Mobile Calendar Deleting a contactCreating an appointment Tap Delete Contact Viewing and editing an appointment Appointment Select Delete Appointment from the pop-up menu Creating meeting requestsDeleting an appointment Beaming an appointment Creating a noteViewing and editing a note Deleting a note Tasks Creating a taskTo open Tasks From the Start menu, tap Programs → Tasks To add a note, tap the Notes tab and make a note Alarms Setting a wake-up alarmViewing and editing a task Completing or deleting a task Select a melody for the alarm in the Tone field Setting an alarmStopping an alarm Multimedia CameraTaking photos To open Camera Setting camera options You can customise the camera settingsViewing photos Effect Allows you to apply a special effect Recording a video Setting camcorder optionsYou can customise the camcorder settings Changing default camera settings Camera tab You can customise the settings for Camera modePlaying videos Audio selects whether or not you record a video with audio Preparing media files Auto Focus allows you to set the phone to use a focus modeWindows Media Player Copying media files using ActiveSync About DRM, licences, and protected files Using libraries Click Start SyncSelected files are converted and copied to the phone Properties displays information about the selected file Playing media files from a library Tap Menu and select Update LibraryPlaying music or video files Setting up a playlist Playing media files on a networkURL Creating a playlist Changing Windows Media Player settings Editing the playlist→ Options You can use the following options Contents Manager Mini player Viewing pictures as a slide show Viewing a slide show Customising slide show settings Playing a sound or video clipViewing a document Sending a file Copying or moving a file Deleting a file Extra programs GamesPlaying Bubble Breaker Playing solitaire Using the calculator JavaCalculator Downloading new games Smart Converter BCRTo open BCR From the Start menu, tap Programs → BCR Before taking a name card photo Customising BCR settings Taking a name card photoConverting name card photos from the file directory Tap Save, or Menu → Save all to save the contact cards File name prefix Sets the default prefix of file names Download AgentExcel Mobile Creating a workbook Using Excel Mobile workbooks Tips for working in Excel MobileInput panel Text is automatically aligned to the left Tap to save the workbook Enter information Tap to save the document Word MobileCreating a Word document PowerPoint Mobile Using a Word documentChanging options Save to Selects a location for storing documents Viewing a slide show Zooming in or out in a slideChanging slide show options Changing the slide show orientation Terminal Services Client Connecting to a terminal serverTerminal Servic Tap Connect Disconnecting without ending a session Disconnecting and ending a sessionNavigating within terminal services client Tap Disconnect Using SIM contacts File ExplorerTask Manager SIM Manager Using Service Dialling Number services Viewing your own numberCreating a SIM contact Tap New Enter contact information and tap OK From the Start menu, tap Programs → SimToolkit GPSSIM Application Toolkit Getting connected Beaming with BluetoothActivating Bluetooth mode Searching for and pairing with a Bluetooth device Setting up a Bluetooth COM portSetting a default Bluetooth printer Tap Finish Using device options Receiving data with BluetoothOn the Bluetooth screen, tap the BPP tab When prompted to receive an incoming data, tap Yes Using Internet Sharing Sending data with Bluetooth My ISP, tap Add a new modem connection Connecting to the Internet or your networkConnecting to my ISP To disconnect, do one of the following Connecting to workEnding a connection Setting up a network card Enter the IP address, Subnet mask, and Default gatewayTap the Name Servers tab Enter the DNS addresses and the Wins addresses Tap Troubleshooting General problems Tap Settings → Call problems Problem Description & Solution Power and charging problems Mouth We recommend that you Program problems Smudged Devices Your warranty details Call History Highest SAR value for this model phone was 0.515 W/Kg Regulatory noticesSAR certification information European union notice Important safety information General precautions Safety precautions for power supply unit Care and maintenance Microsoft End User License Agreement Ratification of ANY Previous Consent Description of Other Rights and Limitations Single EULA. The package for Software 153 154 Upgrades and Recovery Media 156 No Liability for Certain Damages 158