Troubleshooting Guide (DVD)

Before requesting service (troubleshooting)

Problem

Action

Page

 

Ensure that the disc is installed with the label side facing up.

 

Disc does not play.

Check the region number of the DVD.

P4

This player cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD,

 

 

 

a CD.

 

5.1channel sound is not being reproduced.

5.1 channel sound is reproduced only when the following conditions are met. :

1)The DVD-VCR player is connected with the proper amplifier

2)The disc is recorded with 5.1 channel sound.

Check whether the disc being played has the “Dolby 5.1 ch” mark on the outside.

Check if your audio system is connected and working properly.

P28

P30

The

icon appears on

screen.

 

The features or action cannot be completed at this time because:

1. The DVD’s software restricts it.

P29-41

 

2.The DVD’s software doesn’t support the feature (e.g., angles).

3.The feature is not available at the moment.

4.You’ve requested a title or chapter number or search time that is out of range.

Playback mode differs from

Some of the functions selected in the Setup Menu may not work

P28-31

the Setup Menu selection.

properly if the disc is not encoded with the corresponding function.

 

 

 

 

The screen ratio cannot be

The Screen Ratio is fixed on your DVDs.

P31

changed.

 

 

 

 

 

No audio.

Make sure you have selected the correct Digital Output in the Audio

P30

 

 

Options Menu.

 

 

 

 

Forgot password

Press STANDBY/ON from a cold start with no disc in the unit.

P32

Press the ➛➛ and ❿❿ buttons simultaneously on the front panel for

five seconds. Switch off and on the DVD-VCR by pressing STANDBY/ON button. The Parental Mode is now unlocked as indicated on the display. You can now set your rating level and change your password to a new number.

If you experience other problems.

Go to the contents and find the section of the instruction book that contains the explanations regarding the current problem, and follow the procedure once again.

If the problem still cannot be solved, please contact your nearest authorized service center.

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Samsung SV-DVD640 manual Troubleshooting Guide DVD, Before requesting service troubleshooting, Problem Action