Troubleshooting6-1
6
When you experience any problems operating the
printer, refer to the following tables.
What to do in case of...Print Fault Cause Remedy
Smudged printing 1. Print head is dirty
2. Roller is dirty
1. Clean the print head
2. Clean the platen and dispense r oller
(See Section 5: “Cleaning and M ainte-
nance”)
Vertical streaking in
printouts 1. Print head is dirty
2. Print head is faulty 1. Clea n the print head
2. Replace the print head
Slanted text char-
acters
1. Paper guide is posi-
tioned incorrectly
2. Roller is dirty
1. Retry with different label paper. Use
only SATO-certified media for best
print quality and minimal probl ems
2. Clean the platen and peel rol ler (See
Section 5: “Cleaning and Maint e-
nance”)
No printing 1. RS-232C cable con-
nection is faulty
2. IrDA Interfa ce is
faulty
3. Bluetooth/WLAN
interface is faulty
4. Dip Switch setting is
incorrect
5. Print head is faulty
1. Check the connection of the RS -232C
cable connector (See “Printi ng via the
RS-232C Interface” on page3)
2. The printer and IrDA host must be
within 15 or 20m of each other. The
host must be located within a from
the center of the IrDA filter (com area)
of the printer. (See “Printing vi a the
IrDA Interface” on page 4)
3. Check the communication p rotocol
settings
4. Double-check Dip Switch se ttings
(See Section 4: “Inter face Specif ica-
tions”)
5. Replace the print head.