TROUBLESHOOTING

Problem

Cause and solution

Page No.

 

 

 

The paper loaded in the feed tray does not have the same size as that specified in the printer driver.

→Check if the "Paper Size" options suit the size of the paper loaded

in the feed tray.

–

→If the "Fit To Paper Size" setting is activated, make sure that the paper size selected from the drop-down list is the same as the size of the loaded paper.

The printed image is skew or itThe document direction setting is not correct.

–

→ Click the "Main" tab in the printer driver setup screen, and verify if

runs off the paper.

the "Image Orientation" option is set to your requirements.

 

 

 

 

 

Paper is not loaded properly.

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→ Make sure that the paper is properly loaded.

 

 

 

 

 

 

You did not correctly specify the margins for the

 

 

application in use.

–

 

→ Check the layout of the document margins and the paper size

 

settings for the application you are using. And check if the print

 

 

settings are specified correctly to suit the paper size.

 

The setting for the print density is not appropriate.
The printed image is darker or

→ You can adjust the print density on the printer driver. Click the

–

lighter than expected.

"Advanced" tab in the printer driver setup screen and select the

 

 

 

"Density Adjustment" from 1 (light) to 5 (dark).

 

 

 

 

 

 

 

Please refer to "INDICATOR DISPLAY OF THE MACHINE

 

Any one of the alarm indicators

STATUS AND SOLUTION" to check the meaning of the

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( ,

, ) is lit or blinking.

alarm indicator and error message, and take appropriate

 

 

 

actions.

 

 

 

 

 

 

 

The document glass or the inside of the document cover

 

 

 

is dirty.

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→Clean them regularly.

 

The original is smudged or dirty.

–

 

→ Use a clean original.

 

 

 

 

 

 

You have not specified a suitable resolution.

–

 

→ Make sure that the resolution setting in the scanner driver is

 

appropriate for the original.

 

 

 

 

 

Scanning a large area at high resolution

 

Poor scanning quality.

→ If you attempt to scan a large area at high resolution and there is

–

insufficient memory in the machine to hold the scanned data,

 

 

 

please scan at a lower resolution or decrease the scanning area.

 

The brightness and contrast settings are not suitable.

→If you are scanning with a TWAIN-compliant application and the

resulting image has unsuitable brightness or contrast (for

example, it is too light), click "Colour Adjustment" or "Auto Level" – to adjust it. Click the "Hue/Saturation/Lightness" in the "Advanced setting" to adjust the image while viewing the output image on the screen.

The original was not placed in the correct position.

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→

Place the original correctly.

 

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