TROUBLESHOOTING

Problem

Cause and solution

Page

 

 

 

 

If scanning is not possible, shut down your computer,

 

 

turn off the machine’s power switch, and unplug the

 

 

machine’s power cord. Next, start your computer, restore

 

power to the machine, and try scanning again. If scanning

 

 

is still not possible, check the following items.

 

 

 

 

 

Your application is not TWAIN/WIA compliant.

 

 

If your application is not TWAIN/WIA compliant, scanning will not

 

be possible. Make sure your application is TWAIN/WIA

 

 

 

compliant.

 

 

 

 

Unable to scan the image.

You have not selected the scanner driver of the machine

 

 

in your application.

 

Make sure that the machine’s scanner driver is selected in your

 

 

 

TWAIN/WIA-compliant application.

 

 

 

 

 

You have not specified all scanning preferences

 

 

appropriately.

 

 

Scanning a large area in full colour at high resolution results in a

 

large amount of data and extended scanning times. The scanning

 

preferences should be set appropriately for type of original to be

 

 

scanned, i.e., Text, Text/Graphics, Photograph, Colour, or Black

 

 

& White.

 

 

 

 

Removing the software

If you need to remove the software, follow these steps.

1 Click the "start" button, and then click "Control Panel".

On Windows 95/98/Me/NT 4.0/2000, click the "Start" button, select "Settings", and then click "Control Panel".

2 Click "Add or Remove Programs".

On Windows 95/98/Me/NT 4.0/2000, double-click the "Add/Remove Programs" icon.

3 Select the printer/scanner driver for the machine and Button Manager from the list, and remove the software.

For more information, refer to your operating manual or to the help files for your operating system.

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Sharp AL-1644 Removing the software, Click the start button, and then click Control Panel, Click Add or Remove Programs