Paper Jams _______________________

General Information

Jams can occur due to paper misfeeding from a paper tray or at any point along the paper path.

When a jam occurs, the printer immediately stops. The control panel displays an error message. This message tells you where the first sheet is jammed.

All jammed sheets must be removed in order to restore the printer to normal operation.

Once you clear a jam and close the cover, you may see a new jam message indicating another jammed sheet which must be cleared. This is especially likely if you are printing a multi-page document or multiple copies of a single document.

Once all jams have been cleared, the printer should automatically try to reprint any pages lost due to paper jams. If it doesn’t, check the Jam Recovery setting in the System Configuration Menu. It must be set to ON. See “Changing Settings” on page 92.

If paper jams are frequent: see page 130

Jam is cleared, but printer does not print: see page 130

Jam 370: see page 131

Jam 371: see page 133

Jam 372: see page 135

Jam 373: see page 131

Jam 380: see page 135

Jam 381: see page 137

Jam 382: see page 142

Jam 383: see page 131

Jam 390: see page 146

Jam 391: see page 148

Jam 392: see page 148

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