If paper jams are frequent

More than one sheet feeds at a time.

Paper curls.

Paper feeds at an angle.

Possible cause

Remedy

 

 

The printer is not

Place the printer on a stable, level surface.

horizontal.

 

The paper is too thin.

Use the correct type of paper. See “Paper (Print

 

Media)” on page 10.

The paper is moist or

Store paper within specified temperature and

affected by static.

humidity levels. See “Specifications” on

 

page 122.

The paper is creased

Remove the creased/wrinkled paper from the

or wrinkled.

feed tray.

The paper is not

Adjust tray or manual feed guides.

aligned correctly.

 

Paper doesn’t feed.

Correct paper feed selection in the Properties

 

Setup tab in the printer driver.

 

 

Jam is cleared, but printer does not print.

Possible cause

Remedy

 

 

 

 

The top cover has

Removing a paper jam is not sufficient:

not remained open

Raise and gently lower the top cover, especially

until all paper jams

if the paper jam has been removed from behind

have been cleared.

the front cover.

 

 

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