15 15Troubleshooting and Routine Maintenance
Troubleshooting
IMPORTANT
For technical and operational assistance, you must call the country where you purchased the fax machine. Calls must be made from within that country.
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this happens, your fax machine often identifies the problem and displays an error message. The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the Brother
In USA: |
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In Canada: |
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| In Montreal | |
Or, visit us at: | http://solutions.brother.com | |
ERROR MESSAGES
ERROR MESSAGE | CAUSE | ACTION |
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CHECK | An ink cartridge is not installed properly. | |
CARTRIDGE |
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CHECK | Original was not inserted or fed properly, or | |
ORIGINAL | document was longer than about 40" inches |
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| (90cm). |
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CHECK PAPER | Your paper is not the correct size. | Reload the correct size of paper, and then |
SIZE |
| press Black Fax Start. |
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CHECK PAPER | Fax machine is out of paper. | Add paper, and then press Black Fax Start. |
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COMM. ERROR | Poor phone line quality caused a | Try the call again. If problem continues, |
| communication error. | call the telephone company to check your |
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| phone line. |
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CONNECTION | You tried to poll a fax machine that is not in | Verify the other party’s polling setup. |
FAIL | Polled Waiting mode. |
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HIGH | The print head detects high temperature. | Use the fax machine in a cool room or |
TEMPERATURE |
| lower the temperature. |
COVER OPEN | Control panel cover or top cover is not | Open and close the covers. |
| closed completely. |
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DISCONNECTED | The other party or other party’s fax | Try to transmit or receive again. |
| machine terminated the call. |
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T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E | 15 - 1 |