DIFFICULTY

SUGGESTIONS

Fax Machine Does Not Answer When

Make sure the fax machine is in the correct receiving mode for your setup

Called

(either FAX ONLY, FAX/TEL or TAD: ANSWER MACH). Check for

 

dial tone. If possible, call your fax machine to hear it answer. If there is still

 

no answer, check the telephone line cord connection. If there is no ringing

 

when you call your fax machine, call your telephone company to check the

 

line.

 

 

 

 

There is no dial tone on the handset.

Press Hook/Hold––OR––Lift the handset. If you hear no dial tone, check

 

telephone line cord connections at the fax machine and wall jack. Check

 

that the handset curled cord is connected to the fax machine’s handset jack.

 

Test the jack with another single line telephone. If no dial tone on the wall

 

outlet, call your telephone company.

 

 

 

 

Sending Faxes

 

 

 

 

 

 

 

Poor Transmission Quality

Try changing your resolution to FINE or S.FINE. Make a copy to verify

 

your fax machine’s scanner operation.

 

 

 

 

Transmission Verification Report

There is probably temporary noise or static on the line. Try sending the fax

says “Result:NG”

again. If the problem continues, call the telephone company to check your

 

phone line.

 

 

 

 

Vertical Black Lines When Sending

If the copy you made shows the same problem, your scanner is dirty

 

(See Cleaning the Scanner, page 15-15.).

 

 

 

 

Handling Incoming Calls

 

 

 

 

 

 

 

Fax Machine “Hears” Voice as CNG

If your fax machine is set to Easy Receive ON, it is more sensitive to

Tone

sounds. Your fax machine may mistakenly interpret certain voices or music

 

on the line as a calling fax machine and respond with fax receiving tones.

 

Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by

 

turning Easy Receive to OFF. (See Easy Receive, page 6-3.)

 

 

 

 

Transferring a Fax Call to the Fax

If you answered at the fax machine, press Black Fax Start and hang up

Machine

immediately. If you answered at an extension phone, press your Fax

 

Receive Code (default setting is

 

51). When your fax machine answers,

 

 

 

 

 

 

 

hang up.

 

 

 

 

Custom Features on a Single Line

If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice

 

Mail, an alarm system or any other custom feature on a single phone line

 

with your fax machine, it may create a problem sending or receiving fax

 

data.

 

For example: If you are sending or receiving a fax message while a custom

 

feature signal comes through on the line, the signal can temporarily

 

interrupt or disrupt the fax data. Brother’s ECM feature should help

 

overcome this problem. This condition is related to the telephone system

 

industry and is common to all devices that send and receive information on

 

a single, shared line with custom features. If avoiding a slight interruption

 

is crucial to your business, a separate line with no custom features is

 

recommended.

 

 

 

 

15 - 8 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E