If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the chart below and follow the troubleshooting tips.

If you have any other problems, visit us at: http://solutions.brother.com

DIFFICULTY

 

SUGGESTIONS

Printing or Receiving Faxes

 

 

 

Condensed Print and Horizontal

 

If your copy looks good, you probably had a bad connection, with static or

Streaks / Top and Bottom of

 

interference on the phone line. If the copy looks bad, call Brother Customer

Sentences Are Cut Off

 

Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or

 

 

1-514-685-6464 (in Montreal).

 

 

 

Poor Quality Print

 

If you are using plain paper, try using recommended special paper (See

 

 

Chapter 3). Don’t handle the paper until the ink is dry. Adjust the Vertical

 

 

Alignment (See page 15-10).

 

 

 

Print Too Dark or Too Light

 

Make sure your ink cartridges are fresh. Cartridges are good up to two

 

 

years; after that the ink may become clogged. Cartridge expiration dates are

 

 

printed on the package. Try using recommended special paper (See

 

 

Chapter 3). The recommended environment for your fax machine is

 

 

between 68°F to 91°F.

 

 

 

Print Appears Dirty or Ink Seems to

 

Make sure you are using the recommended paper (See Chapter 3). Don’t

Run

 

handle the paper until the ink is dry.

 

 

The recommended environment for your fax machine is between 68°F to

 

 

91°F.

 

 

 

White Lines in Text or Graphics

 

Clean the print head (See Cleaning the Print Head, page 15-9.).

 

 

 

Stains Appear on the Reverse Side or

 

Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist.

at the Bottom of the Page

 

(See page 15-15).

 

 

 

Vertical Black Lines When Receiving

 

The sender’s scanner may be dirty. Ask the sender to make a copy to see if

 

 

the problem is with the sending machine. Try receiving from another fax

 

 

machine.

 

 

If the problem continues, call Brother Customer Service at 1-800-284-4329

 

 

(in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in

 

 

Montreal).

 

 

 

Received color fax prints only in

 

Replace the color ink cartridges that are empty or nearly empty, and then

B & W.

 

ask the other party to send the color fax again. (See Replacing the Ink

 

 

Cartridges, page 15-16.)

 

 

 

Left and right margins are cut off.

 

Turn on Auto Reduction. (See Printing a Reduced Incoming Fax (Auto

 

 

Reduction), Page 6-4.)

 

 

 

Horizontal lines appear in Text or

 

Clean the print head (See Cleaning the Print Head, page 15-9.). If you

Graphics.

 

clean the print heads five times and the print has not improved, call Brother

 

 

Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in

 

 

Canada) or 1-514-685-6464 (in Montreal).

 

 

 

Phone Line or Connections

 

 

 

Dialing does not work.

 

Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/

 

 

Pulse Dialing Mode, page 5-7). Check all line cord connections, and make

 

 

sure the curled handset cord is not in the EXT jack. Check power cord

 

 

connection. Send a manual fax by pressing Hook/Hold––OR––by lifting

 

 

the handset, and dialing the number. Wait to hear the fax receiving tones

 

 

before pressing Black Fax Start.

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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