Siemens 6500 Series manual Contacting Technical Support, Telephone, Fax, Internet

6500 Series Residential Gateway User’s Guide Appendix A - Troubleshooting

Contacting Technical Support

Before contacting technical support, please refer to the previous troubleshooting information. For issues concerning DSL service or connectivity, contact your Internet Service Provider (ISP) directly. If you are still unable to resolve the problem, be prepared to provide the following information:

•Internet Service Provider and service type (DSL, cable)

•Product model number (SpeedStream SS6000 Series)

•Date of purchase or installation

•Description of problem

Technical Support services are available via the Internet, e-mail and telephone:

Telephone:	(972) 852-1000
Fax:	(972) 852-1001
Email:	infor.ssn@siemens.com
Internet:	http://www.icn.siemens.com/subscriber

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