Troubleshooting

 

 

Problem

Causes and remedies

 

 

 

Stripes and noise

Make sure the TV antenna is securely connected (1 page 20).

 

Keep the antenna cable away from the power cord and other connection

 

 

cables.

 

 

 

 

 

Web

Problem

Causes and remedies

 

 

Cannot connect to the Internet.

• Check if the indicator on the base station is lit.

 

When not lit:

 

(Any type of connection)

 

• Make sure you have selected the correct connection type for your

 

setup.

 

• Check the base station settings under the Internet connection setting.

 

(LAN connection)

 

• Make sure the LAN cable is securely connected.

 

• Make sure you are using the correct type of LAN cable (straight-

 

wired or cross-wired) for your setup.

 

• To find the cable type you need, see the operating instructions for the

 

device you want to connect or contact your ISP.

 

• Your Internet service contract may only allow one device to connect

 

to the Internet at a time. Make sure no other device is already online.

 

(DSL connection)

 

• Make sure the DSL port and the TEL (telephone) port on the splitter

 

are connected correctly.

 

• Refer to the operating instructions for the device to confirm that the

 

DSL modem indicators are properly illuminated.

 

• For Public Wireless Access, (1 page 148)

 

 

The error message “Cannot connect to

• During wireless connection inside the home, check that the base station

the web server.” appears.

and monitor are communicating.

 

• Make sure no cables have been disconnected.

 

• Check the on-screen icon. When the disconnected icon appears, check

 

the monitor settings (1 page 45).

 

• Your Internet service contract may not allow for devices like the

 

LocationFreeTV or your provider may be experiencing trouble with its

 

servers. Contact your ISP.

 

• Select [Set] to the right of [LAN (DHCP/Manual IP address settings)]

 

at [Internet Connection] on the [Base station] screen, place a check

 

mark beside [LAN (DHCP Automatic IP address settings)] again, and

 

then select [Set]. (1 page 41).

 

• See “Connecting via LAN (DHCP)” (1 page 40), clear the check box

 

for [LAN (DHCP/Manual IP address setting)], and configure the

 

connection.

 

• The proxy server settings may not be set properly “Configuring Other

 

Settings” (1 page 82). Contact your ISP.

 

 

Cannot automatically receive an IP

• Make sure no cables have been disconnected.

address from a DHCP server.

• Your Internet service contract may not allow for devices like the

 

LocationFreeTV or your provider may be experiencing trouble with its

 

servers. Contact your ISP.

 

• See “Connecting via LAN (DHCP)” (1 page 40), clear the check box

 

for [LAN (DHCP/Manual IP address setting)], select [set], and

 

configure the connection.

 

 

Connection to the Internet was suddenly

If using a router, make sure the router’s automatic hang-up function is

lost.

turned off.

 

 

Part of a web page is not displayed.

• Sometimes a portion of the data for a displayed page is lost during

 

transmission. Select [Reload] and wait for the page to reload.

 

• When the link to an image file is broken, the image may not be

 

displayed.

 

 

Others

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Sony LF-X1, LF-X5 operating instructions 145, Web