Troubleshooting – Frequently Asked Questions
If you still cannot perform a HotSync® operationIf you have reviewed items in the troubleshooting list and the HotSync® operation problem persists, review the following.
You cannot perform a HotSync operation before you install the Palm Desktop for CLIÉ software on your computer
If you perform a HotSync operation before you install the CLIÉ drivers, other drivers may be installed. Make sure to install the Palm Desktop for CLIÉ software first and then perform a HotSync operation.
Do not use a USB hub
If you connect the cradle to your computer via a USB hub, you may not be able to perform a HotSync operation properly. Make sure to connect the cradle directly to a USB connector of your computer.
Some computers have the hub function built into their internal circuity. Contact your computer manufacturer if the USB connector of your computer is connected to an internal USB hub.
Check the USB driver being used
If you are using or have used a communication device that uses a virtual COM port, its driver may conflict with the driver for your CLIÉ handheld, preventing a HotSync operation. Remove the relevant driver or reinstall the driver for your CLIÉ handheld. Or reinstall all software on your computer.
Check that the USB port of your computer is enabled
If you are using Windows 95
Also check the Device Manager.
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