Troubleshooting – Frequently Asked Questions

I tried to perform a local HotSync operation, but it did not complete successfully.

Try each of these in turn:

,Make sure that HotSync Manager is running. If HotSync Manager is running, exit, and restart it.

,Make sure that Local USB is selected in the HotSync Manager menu or the Palm Desktop for CLIÉ software menu.

,Check that the cradle is properly connected to the USB connector of your computer.

,Read the HotSync Log for the user account for which you are performing a HotSync operation.

,Make sure that your CLIÉ handheld is seated in the cradle correctly.

,Make sure that the gold-plated connectors on the cradle and your CLIÉ handheld are clean. Use a pencil eraser to clean the connectors.

I cannot perform an IR HotSync operation.

,Make sure that the HotSync Manager is running and the Serial Port for local operations is set to the simulated port for infrared communication.

,On your CLIÉ handheld, make sure that the HotSync application is set to IR to a PC/Handheld.

,Make sure that the IR port of your CLIÉ handheld is aligned directly opposite to, and within a few inches of, the infrared device of your computer.

,IR HotSync operations do not work after you receive a low battery warning. Check the battery power of your CLIÉ handheld. Recharge the battery if necessary.

,If you have problems using a specific speed, select Prefs, Connection, IR to a PC/Handheld, Edit, then Details. Then select a lower speed in the Details dialog box.

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Chapter6 Additional information

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