Troubleshooting – Frequently Asked Questions
Password problems
I forgot the password, and my CLIÉ handheld is not locked.
,You can use Security to delete the password, but your CLIÉ handheld deletes all records marked as private. To back up all data including private records, perform a HotSync operation before you delete the password. Then follow these steps to restore your private records onto your CLIÉ handheld:
1 Perform a HotSync operation to back up your data.
2 Tap Forgotten Password in Security to remove the password and delete all private records.
3 Perform a HotSync operation to synchronize your data and restore the private records by transferring them from your computer to your CLIÉ handheld.
I forgot the password and my CLIÉ handheld is locked.
,If you assign a password and lock your CLIÉ handheld, you must perform a hard reset to continue using your CLIÉ handheld. See “Resetting your Sony CLIÉ Handheld” (page 24) for more information.
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