"Handycam" User Guide
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Top page > Troubleshooting > If you have problems > If you have problems
If you have problems
If you run into any problems using your camcorder, follow the steps below.
1.Check the items under “Troubleshooting”, and inspect your camcorder.
If a code such as “C:(or E:) 
:
” appears on the screen, see
2.Disconnect the power source, attach the power source again after about 1 minute, and turn the camcorder on.
Saving images with an external device
Customizing your camcorder Troubleshooting Maintenance and precautions
Contents list
3.Select 
[Setup] [
General Settings] [Initialize].
If you select [Initialize], all settings, including the clock setting, are reset.
4.Contact your Sony dealer or local authorized Sony service facility.
You may need to initialize or change the current internal memory (models with internal memory) of your camcorder depending on the problem. If you do so, the data stored on the internal memory will be deleted. Be sure to save the data on the internal memory on other media (backup) before sending your camcorder for repair. We will not compensate you for any loss of internal memory data.
During repair, we may check a minimum amount of data stored on the internal memory (models with internal memory) in order to investigate the problem. However, your Sony dealer will neither copy nor retain your data.
Related topics
Information on your camcorder model: Model Information
Information on supplied items: Differences in supplied items
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