Troubleshooting

If you have problems setting up or using the Remote Commander, first check the batteries (page 5), then check the items below.

Problem

Solution

You cannot operate the

• Move closer to the component. The maximum operating

components.

distance is approximately 32.8 ft. (10 m).

 

• Check that you are aiming the Remote Commander

 

directly at the component, and that there are no

 

obstructions between the Remote Commander and the

 

component.

 

• Turn on the A/V components first, if necessary.

 

• Check that you are pressing the correct COMPONENT

 

select button or Label select button.

 

• Check that the component has infrared remote capability.

 

For example, if your component didn’t come with a

 

remote commander, it probably isn’t capable of being

 

controlled by a remote commander.

 

• You have assigned a different component to the

 

COMPONENT select button or component label. A

 

corresponding component is determined by setting a preset

 

code. Therefore, the name of the component you have

 

preset may be different from that of the component label.

 

In this case, it is recommended to preset again (page 7) and

 

change the component name on the label (page 15).

 

 

You cannot operate the components even after setting the preset code.

•Set the component code correctly. If the code that is listed first for your component does not work, try all the codes for your component in the order they are listed in the supplied “Preset Code List.”

•Some features may not be preset. If some or all of the buttons do not function correctly even after you have set the component codes, then use the learning function to programme the remote control signals for the component (page 12).

•The desired A/V component may not be operated by the preset code listed in the “Preset Code List.” See “Setting A/V components which are not listed in the Preset Code List” (page 8) to set the preset code available for the A/V component.

You cannot control the volume.

•If your visual components are connected to an audio system, make sure you have set up the Remote Commander as described in “Controlling the volume of visual components connected to an audio component” (page 23).

•You have programmed remote control signals on the TV or amplifier’s volume control buttons. In this case, the Remote Commander transmits the learned signals instead of the volume control signals when you select a component other than a TV or amplifier.

The Remote Commander fails to learn the remote control signals.

•When learning, place the Remote Commander and your A/V component's remote control at a distance of 5 -10 cm (2-4 inches) away from each other.

•Check that the battery power of your A/V component's remote control is sufficient. If not, replace the battery with a new one.

•Before learning, turn off other infrared devices, such as air-conditioners or headphones.

•Learning may not succeed near a plasma display. Try changing the position or turn off a plasma display.

•Learning may not succeed under strong fluorescent light. Try changing the position.

•When you teach signals of an interactive signal exchange system remote control unit (supplied with some of Sony’s receivers and amplifiers) to the Remote Commander, the response signal of the main unit may interfere with the learning of the Remote Commander. In such a case, move to a place where the signals cannot reach the main unit (e.g. another room, etc.).

Continued 31GB