TROUBLESHOOTING

 

 

 

 

 

 

SYMPTOMS

 

SOLUTIONS

 

 

 

 

 

 

 

The Program Guide shows channels

-

Contact your service provider to subscribe to all available channels.

 

 

I don’t receive.

-

Adjust your antenna or satellite dish to receive all available channels.

 

 

 

 

(see section 3-4)

 

 

 

-

Use the Custom Guide feature to select channels that you receive. (see

 

 

 

 

section 7-2)

 

 

 

-

Whenever you access the GUIDE, make sure you select the CUSTOM

 

 

 

 

guide (see section 7-2) to show only channels not HIDDEN (see section

 

 

 

 

8-8). In order to ensure that you do not miss any new channel additions

 

 

 

 

or special programming, when entering the GUIDE, it will default to ALL.

 

 

 

 

 

 

 

Cannot receive high-definition chan-

-

Make sure that a multi-sat dish is used to receive all available HD satel-

 

 

nels.

 

lite services. (see section 3-4).

 

 

 

-

Make sure there is a good signal strength on available satellites or off-air

 

 

 

 

antenna (see section 8-7 or press the SIGNAL button on the remote control).

 

 

 

 

 

 

 

Normal picture but no sound.

-

Check volume levels.

 

 

 

-

Make sure the TV or Amp is not muted.

 

 

 

- Check that the DIRECTV® HD Receiver is connected properly. (see section 3-7)

 

 

 

 

 

 

 

Picture is distorted.

-

Make sure the proper format is selected. (see section 2-3)

 

 

 

-

Make sure the proper aspect ratio is selected. (see section 2-4)

 

 

 

-

Make sure the video output is connected to the TV. (see section 3-5)

 

 

 

-

Adjust the aspect ratio setting of your TV or monitor if available.

 

 

 

 

 

 

 

Video image does not fill the TV

-

Check the HD Receiver’s Aspect Ratio setting (see section 8-13), press the WIDE

 

 

screen.

 

MODE button on the remote control, or check your TV’s aspect ratio setting.

 

 

 

- Check with your service provider or local broadcaster to confirm if a full video

 

 

 

 

image is broadcast.

 

 

 

 

 

 

 

Available channels are missing.

-

If you are a DIRECTV customer, you can add a channel by running the

 

 

 

 

“Manual Ch. Add” from the SETUP menu or find all available channels by

 

 

 

 

running the “Auto Program” in the SETUP menu. (see section 8-8)

 

 

 

-

Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, you can

 

 

 

 

find available channels by running the “Auto Program” in the SETUP

 

 

 

 

menu. (see section 8-8)

 

 

 

 

 

 

 

A previously available channel is no

-

Digital channels can be dynamically changed by broadcasters and service

 

 

longer available.

 

providers. A channel that may have been available in the past may have been

 

 

 

 

moved or deleted. Consult your local broadcaster or service provider.

 

 

 

 

 

 

 

4:3 Aspect ratio cannot be selected.

-

Aspect ratio depends on both the incoming program format and the FOR-

 

 

 

 

MAT setting. Once the button for the format is set to a standard defini-

 

 

 

 

tion (480i/480p) and the incoming program is standard definition, the

 

117

 

 

aspect ratio can not be adjusted and a warning message will appear on

 

 

 

the screen. (see section 8-13)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Image 118
Sony SAT-HD300 Don’t receive, See section, Nels Lite services. see section, Screen, Image is broadcast, Menu. see section