TROUBLESHOOTING
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| SYMPTOMS |
| SOLUTIONS |
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| The Program Guide shows channels | - | Contact your service provider to subscribe to all available channels. |
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| I don’t receive. | - | Adjust your antenna or satellite dish to receive all available channels. |
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| (see section |
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| - | Use the Custom Guide feature to select channels that you receive. (see |
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| section |
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| - | Whenever you access the GUIDE, make sure you select the CUSTOM |
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| guide (see section |
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| or special programming, when entering the GUIDE, it will default to ALL. |
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| Cannot receive | - | Make sure that a |
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| nels. |
| lite services. (see section |
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| - | Make sure there is a good signal strength on available satellites or |
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| antenna (see section |
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| Normal picture but no sound. | - | Check volume levels. |
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| - | Make sure the TV or Amp is not muted. |
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| - Check that the DIRECTV® HD Receiver is connected properly. (see section |
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| Picture is distorted. | - | Make sure the proper format is selected. (see section |
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| - | Make sure the proper aspect ratio is selected. (see section |
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| - | Make sure the video output is connected to the TV. (see section |
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| - | Adjust the aspect ratio setting of your TV or monitor if available. |
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| Video image does not fill the TV | - | Check the HD Receiver’s Aspect Ratio setting (see section |
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| screen. |
| MODE button on the remote control, or check your TV’s aspect ratio setting. |
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| - Check with your service provider or local broadcaster to confirm if a full video |
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| image is broadcast. |
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| Available channels are missing. | - | If you are a DIRECTV customer, you can add a channel by running the |
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| “Manual Ch. Add” from the SETUP menu or find all available channels by |
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| running the “Auto Program” in the SETUP menu. (see section |
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| - | Otherwise, if the DIRECTV Receiver is in the ANT/CABLE mode, you can |
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| find available channels by running the “Auto Program” in the SETUP |
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| menu. (see section |
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| A previously available channel is no | - | Digital channels can be dynamically changed by broadcasters and service |
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| longer available. |
| providers. A channel that may have been available in the past may have been |
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| moved or deleted. Consult your local broadcaster or service provider. |
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| 4:3 Aspect ratio cannot be selected. | - | Aspect ratio depends on both the incoming program format and the FOR- |
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| MAT setting. Once the button for the format is set to a standard defini- |
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| tion (480i/480p) and the incoming program is standard definition, the |
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| aspect ratio can not be adjusted and a warning message will appear on |
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| the screen. (see section |
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