![](/images/new-backgrounds/1280389/280389233x1.webp)
TROUBLESHOOTING
Sony and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or difficulties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at
SYMPTOMS |
| SOLUTIONS |
|
|
|
No power. | - | Is the AC power cord plugged in? |
|
|
|
No signal. | - | Check your antenna input or location. |
| - | Check your cable input. |
| - | Check your satellite input or set up. |
|
|
|
No picture. | - | Make sure that the correct format is selected. |
Macroblocking in picture. | - | Press the FORMAT button on the front panel to change formats. (see |
No Signal message. |
| section |
Searching for satellite signal. Please | - | Make sure that the right component type is selected. |
standby OSD/VFD. |
| If the DIRECTV®HD Receiver is connected to your monitor or TV via |
|
| Y/Pb/Pr port on the back panel, the “TYPE” switch must be flipped to the |
|
| left. Otherwise, you may not be able to see a picture. (see section |
|
| If the DIRECTV HD Receiver is connected to your monitor or TV via |
|
| |
|
| flipped to the right. Otherwise, you may not be able to see a picture. (see |
|
| section |
| - | Make sure the Initial Setup process has been performed (see section |
|
| |
| - | Select the Auto Channel Scan or Manual Channel Add functions if you |
|
| have not already done so (see section |
| - | If you are only receiving a few satellite channels, you may need to call |
|
| your service provider to have your programming activated. |
| - | Check to make sure all the cables are installed correctly and that the |
|
| proper source is selected on your TV. For example, channel 3 or 4, 480i. |
| - | The satellite or digital TV signal strength may be low. Check the signal |
|
| strength and adjust the satellite dish or TV antenna as recommended by |
|
| the dish or antenna installation instructions (see section |
| - | Make sure the broadcaster or service provider is supplying programming |
|
| on the selected channel. Use the SIGNAL button to check for digital |
|
| video signals (see section |
| - | You may be trying to access a pay per view program. Follow the |
|
| |
| - | Due to copyright restrictions, you may not be able to view some high- |
|
| definition programs in the |
| - | Make sure the Access Card is inserted correctly. |
| - For more information about connections, please refer to Section 3 of this | |
|
| manual. |
|
|
|
116