Sony SAT-HD300 operating instructions Troubleshooting

TROUBLESHOOTING

Sony and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or difficulties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at 1-800-DIRECTV (1-800-531-5000) regarding DIRECTV® Service problems and contact the Sony Satellite System Information Center at 1-800-838-7669 regarding problems with your DIRECTV® HD Receiver.

SYMPTOMS		SOLUTIONS
No power.	-	Is the AC power cord plugged in?
No signal.	-	Check your antenna input or location.
	-	Check your cable input.
	-	Check your satellite input or set up.
No picture.	-	Make sure that the correct format is selected.
Macroblocking in picture.	-	Press the FORMAT button on the front panel to change formats. (see
No Signal message.		section 4-1)
Searching for satellite signal. Please	-	Make sure that the right component type is selected.
standby OSD/VFD.		If the DIRECTV®HD Receiver is connected to your monitor or TV via
		Y/Pb/Pr port on the back panel, the “TYPE” switch must be flipped to the
		left. Otherwise, you may not be able to see a picture. (see section 3-5)
		If the DIRECTV HD Receiver is connected to your monitor or TV via
		RGB/DVI-HDTV port on the back panel, the “TYPE” switch must be
		flipped to the right. Otherwise, you may not be able to see a picture. (see
		section 3-5).
	-	Make sure the Initial Setup process has been performed (see section
		8-7).
	-	Select the Auto Channel Scan or Manual Channel Add functions if you
		have not already done so (see section 8-8).
	-	If you are only receiving a few satellite channels, you may need to call
		your service provider to have your programming activated.
	-	Check to make sure all the cables are installed correctly and that the
		proper source is selected on your TV. For example, channel 3 or 4, 480i.
	-	The satellite or digital TV signal strength may be low. Check the signal
		strength and adjust the satellite dish or TV antenna as recommended by
		the dish or antenna installation instructions (see section 8-7).
	-	Make sure the broadcaster or service provider is supplying programming
		on the selected channel. Use the SIGNAL button to check for digital
		video signals (see section 4-2).
	-	You may be trying to access a pay per view program. Follow the
		on-screen instructions to order the program.
	-	Due to copyright restrictions, you may not be able to view some high-
		definition programs in the high-definition format.
	-	Make sure the Access Card is inserted correctly.
	- For more information about connections, please refer to Section 3 of this
		manual.

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