Appendix
Troubleshooting
This section describes common problems and their solutions. The Gigaset SE366 WLAN is easy to monitor thanks to its LED displays. Problems can be quickly identified. If you cannot solve connection problems after checking the LED displays, please consult the other sections shown in the following table.
Symptom | Possible cause and remedial actions |
|
|
Power lamp does not | No power supply. |
light up. | ì Check whether the mains adapter is connected to |
| the Gigaset SE366 WLAN and a power outlet. |
| ì Check whether the power outlet and the mains |
| adapter are working properly. If the mains adapter |
| is not working properly, contact our customer care |
| unit (see page 104). |
|
|
The LAN LED on a connected | No LAN connection. |
device does not light up. | ì Make sure that the connected device is |
| switched on. |
| ì Check whether the Ethernet cable is plugged in. |
| ì Check that you are using the right cable type |
| (CAT5) and that the cable is not too long (<100 m). |
| ì Check that the network card on the connected |
| device and the cable connections are not defective. |
| If necessary, replace a defective network card or |
| cable. |
| ì Use the Windows device manager (My Computer – |
| Properties) to check whether the network card is |
| functioning. If you see a red cross or a question |
| mark, then the driver may not have been installed |
| or there is a resource conflict. Follow the Windows |
| instructions to remedy the problem. |
|
|
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