If a problem occurs during operation of the product, refer to the information provided in this section. If the problem persists, consult your nearest Sony dealer. For contact information, see “Getting Help” (page 16). Also refer to the instruction manual or online manual provided with your personal computer.
Overall
Symptom | Cause/Action | |
|
|
|
The connected device is not | | Disconnect the USB connector of this product, wait for a few seconds, |
detected by the personal |
| then reconnect it. See “Disconnecting the product” (page 7). |
computer. The device does not | | The product does not function without the connection of an AC |
run properly. |
| adapter. Connect the AC adapter, then connect to the personal |
|
| computer. |
| | The product and the personal computer may not be correctly |
|
| connected by the USB cable. Refer to “Connecting to the personal |
|
| computer” (page 6) for the product’s connection method. |
| | The display or network driver has not yet been installed. |
|
| The devices will not function unless the necessary drivers are installed |
|
| from the supplied installation CD. Refer to “Installing the supplied |
|
| software” (page 5). |
| | The product is connected to a personal computer that is not |
|
| compatible. |
|
| Check the specifications of compatible personal computers. |
|
|
|
An error message was | | When physically disconnecting a mass storage device, the |
displayed when I disconnected |
| disconnection operation is also necessary on Windows. |
the USB cable. | | Exit any software used for a USB device (s) connected to the personal |
|
| computer through this product, and then disconnect the product. |
The personal computer’s | | To reset the USB interface, turn off the personal computer and |
behaviour is not stable. |
| disconnect the USB cable. Refer to “Disconnecting the product” (page |
|
| 7). The USB interface is designed to be used with multiple devices, but |
|
| the stability of the function depends on the combination of the |
|
| connected devices. In such a case, disconnect the USB devices that are |
|
| not in use. For details on how to disconnect the USB devices, refer to |
|
| the instructions of each device. |
| | The product is connected to a personal computer that is not |
|
| compatible. |
|
| Check the specifications of compatible personal computers. |
| | The product is connected to an external USB hub (connector). |
|
| Connect to a USB connector of the personal computer itself. |
17 GB