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Southbend STRG-5D, STRG-3D manual Hot Surface Ignitor Does Not Glow Red, Is there 24V from ignitor

Models: STRG-3D STRG-5D

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Hot Surface Ignitor Does Not Glow Red

SERVICE

STRATOSTEAM COUNTERTOP STEAMER

Figure 15

Hot Surface Ignitor Does Not Glow Red

Hot surface ignitor does not glow red.

No	Is there 24V output from the transformer?	Yes

Replace transformer.

No	Is there 24V present at input to ignition	Yes
	module?
	module?

Check connections to ignition

Module.

		Is there 24V from ignitor
		module to ignitor?	Ignitor,
	No			Yes
		when operating, should draw

between 1 and 3 Amps.

Replace ignitor module.

No	Is there continuity between leads on	Yes
	ignitor?
	ignitor?

Replace ignitor.

Check wiring to ignitor.

PAGE 28 OF 50

OWNER’S MANUAL 1185290

Image 28

Southbend STRG-5D, STRG-3D Hot Surface Ignitor Does Not Glow Red, Is there 24V from ignitor, when operating, should draw

Contents

Models STRG-3D and STRG-5D StratoSteam Countertop SteamerSAFETY PRECAUTIONS FIRE HAZARD FOR YOUR SAFETYDANGER BURN HAZARDINTRODUCTION Location of Serial PlatesSPECIFICATIONS MINIMUM CLEARANCES FROM COMBUSTIBLE CONSTRUCTIONCONNECTION ¼” COMPRESSION, COLD WATER PRESSURE 30 TO 60 PSI TOTAL DISSOLVED SOLIDS TDS 60 PPM OR LESSHARDNESS 2 GRAINS 35 PPM OR LESS pH 7.0 to MAXIMUM FILL CAPACITY 0.87 GALELECTRIC CABLE ENTRY HOLEELECTRICAL REQUIREMENTS GAS PRESSURE REQUIREMENTSWATER REQUIREMENTS DRAIN REQUIREMENTSNOTICE WATER SPECIFICATION OPERATIONProblem Possible Causes and SolutionsTimer Power LightThermometer Control LeverCOOKING TIPS PAGE 9 OFSUGGESTED COOKING TIMES CLEANING & MAINTENANCE DAILY CLEANING AND MAINTENANCESTAINLESS-STEEL SURFACES PERIODIC DE-LIMING AS NEEDEDPAGE 12 OF INSTALLATION PAGE 13 OFIMMEDIATELY INSPECT FOR SHIPPING DAMAGE Attach LegsInstallation on Countertop STEP 2B ATTACH TO COUNTERTOPSTEP 2C MOUNTING ON CABINET BASE STEP 2D STACKING TWO STEAMERSLocation of Connections and Vents STEP 3 DRAIN CONNECTIONWater Connection Water DrainSTEP 4 WATER CONNECTION TESTING THE GAS SUPPLY PIPING STEP 5 GAS CONNECTIONElectrical Connection STEP 9 SHUT-DOWN AND WIPE-CLEAN STEAMER STEP 7 CHECK THE INSTALLATIONSTEP 8 CHECK STEAMER OPERATION SERVICE Troubleshooting Flowchart, Procedure, or Wiring Diagram TROUBLESHOOTING FLOWCHARTS, PROCEDURES, AND WIRING DIAGRAMSHOW THE STEAMER OPERATES How the Steamer Operates PAGE 23 OFSteamer Not Heating Up, “Power” Light Is Not Lit DISCONNECT POWER AT CIRCUIT BREAKERDISCONNECT POWER AT CIRCUIT BREAKER voltage 120, 208, 220, orDISCONNECT POWER AT CIRCUIT BREAKER DISCONNECT POWER AT CIRCUIT BREAKERCheck for loose or broken wires see wiring diagram Is water level atDISCONNECT POWER AT CIRCUIT BREAKER Buzzer Does Not Come On When Timer Runs OutPAGE 26 OF Hot Surface Ignitor Glows Red, But Burners Not On PAGE 27 OFHot Surface Ignitor Does Not Glow Red when operating, should drawIs there 24V from ignitor Not All Burners Ignite Is gas pressure at least 4” WC fornatural gas and at least 11” WC for propane?Burner Lights But Goes Out Within a Few Seconds valve?Symptom Possible CauseCure burners do not come on whenPower Switch Check 1. DISCONNECT POWER AT CIRCUIT BREAKERTimer and Buzzer Check 1. DISCONNECT POWER AT CIRCUIT BREAKER1. DISCONNECT POWER AT CIRCUIT BREAKER Door Switch CheckPAGE 34 OF 2. DISCONNECT POWER AT CIRCUIT BREAKER High-Limit Thermostats CheckWater Solenoid Check 1. DISCONNECT POWER AT CIRCUIT BREAKERPAGE 36 OF PAGE 37 OF Wiring Diagram for 208/220/240 Volt and 115 Volt ModelsHIGH LIMIT TSTATS Parts Diagram PARTSStructural Parts Structural Parts See parts list on previous pagePAGE 40 OF Door Assembly Parts NYLON WASHER, 1/4 X 1/2 X 1/8PIN, .250 DIA, SS, CAST LATCH STEAMER Door Switch PartsPAGE 42 OF 1-17 Control Panel PartsNot shown on drawing Burner Assemblies, Thermocouple, and Ignition Module IR BURNER ASSEMBLY, PROPANEBURNER BOX, STRATOSTEAM GAS Quantity of part used may depend on model STRE-3D or SRTE-5DFITTING, 1/8 NPT X 1/4 CC STRAIGHT 1/4 M X 3/8 CC Water Train PartsPAGE 45 OF See parts list on Water-Train Partsprevious page Cabinet Base Parts PAGE 47 OFCabinet-Base Parts PAGE 48 OFSTRATOSTEAM COUNTERTOP STEAMER PAGE 49 OFStratoSteam Countertop Steamer Models STRG-3D and STRG-5D