Manuals / Sprint Nextel / Cell Phone / Cell Phone

Sprint Nextel S1 manual Getting Help, Reaching SprintCustomer Service

Models: S1

1 218

Download 218 pages 11.23 Kb

Page 23

Image 23

Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your Sprint service plan).

⬤View and pay your bill.

⬤Make your life easier by enrolling in Sprint online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest Sprint phones.

⬤View available Sprint service plans and options.

⬤Learn more about the Sprint Vision Network and other great products like Sprint Picture Mail, games, ringers, screen savers, and more.

Reaching SprintCustomer Service

You can reach Sprint Customer Service many different ways:

⬤Dialon your phone.

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-800-SPRINT1(1-800-777-4681) (Consumer customers) or 1-800-927-2199(Business customers).

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

SettingUpService

Section 1A: Setting Up Service

Page 23

Image 23

Sprint Nextel S1 manual Getting Help, Reaching SprintCustomer Service

Contents

Phone User Guide Table of Contents 100 136 106117 1254B. Manufacturer’s Warranty 3C. SprintVoice Command4A. Important Safety Information Page Welcome and thank you for choosing Sprint Welcome to SprintIntroduction Iii Want to keep track of your minutes?Your Phone’s Menu MY Content 7TOOLS Vii DataViii Erase/ResetKEY Guard Page Getting Started This Section Setting Up ServiceSetting UpYour Phone To unlock your phone,followtheseeasy steps Getting StartedWith SprintServiceDetermining ifYour Phone is Already Activated UnlockingYour PhoneTo setupyour voicemail Setting UpYourVoicemailSprintVision Password Sprint Account PasswordsAccount Password Voicemail Password Getting Help Reaching SprintCustomer ServiceTo call Sprint411 To access automatedbilling informationReceiving Automated BillingInformation Sprint411To access SprintOperatorServices SprintOperator ServicesPage Using Your Phone Phone Basics Phone BasicsPhoneBasics Your PhoneKey Functions Phone Basics PhoneBasics Viewing the Display Screen PhoneBasics Indicates a call is in progress using the Bluetooth device Features ofYour Phone Phone Basics To turn your phone on TurningYour Phone On and OffTurningYour Phone On TurningYourPhone OffBattery Capacity UsingYour Phone’s Battery and ChargerTo removeyour battery Installing the BatteryRemoving the Battery To installthe Li-IonbatteryTo use the phone charger provided with yourphone Charging the BatteryUsing the Phone Charger Selecting Menu Items NavigatingThrough Phone MenusTo go tothe previous menu To return tostandby modeDisplayingYour Phone Number Backing UpWithin a MenuMaking Calls Tomakeacall using your keypadMaking and Answering Calls HoldingYour PhoneTips Dialing Options Answer or AnswerSpeaker to answer the call Answering CallsTo disconnectacall when you arefinished Answering a Roam CallWith Call Guard EnabledChanging the RingerVolume AdjustingVolume During a ConversationTo call theMissed Call entry fromthe notificationscreen To display a Missed Call entry from standby modeMissed Call Notification Calling Emergency NumbersEnhanced 911E911 Information To exitEmergency modeTo selectEmergency mode options In-Call Options End-of-Call Options To save a number from standbymode Saving a Phone NumberTo find a phone number Finding a Phone NumberDialing and Saving Phone NumbersWith Pauses To dial or savephone numbers with pauses Press Contacts Find/Add Entry Using Speed DialingDialing From the Contacts List To dial directlyfrom a Contacts entryTo changethe character inputmode EnteringTextSelecting a Character InputMode To enter a word usingT9TextInput Entering Characters UsingT9TextInputTo editor erase the words you have added Press Settings Others Text Entry MyWordsAdding aWord to theT9 Database To add a word to theT9TextInputdatabasePress Settings Others Text EntryT9 Settings Customizing theT9 SettingsTo customize theT9Settings Entering Characters Using Alphabet Mode YourPhone’sSettings Controlling Your Phone’s SettingsSelecting RingerTypes forIncoming Calls Sound SettingsControlling Your Phone’s Settings RingerTypesTo selecta vibrate type Selecting aVibrateTypeSelecting aTone Length Setting a Start-up/Power-offToneUsing theVoice Prompt To adjustthe ringer volume Setting Up Key Press EchoAdjusting the Phone’sVolume Settings Adjusting the RingerVolumeTo adjustthe receivervolume Adjusting the AlertVolumeAdjusting the Phone’sReceiverVolume To adjustthe alertvolumeToactivate SilenceAll Alert NotificationSilence All To setalertsChanging the BacklightTime Length Display SettingsChanging theText Greeting To changethe animation display Press Settings DisplayIncoming CallsChanging the Display Screen Animation Changing the Display for Incoming CallsChanging the Background To adjustthe displayscontrastPress Settings Display Contrast Changing the ContrastChanging the Screen Saver Changing the Display for Area NameChanging the Phone’s Menu Style Sleep Mode Changing the Clock/Calendar Display for Standby ModePower Save Mode To changethe textfontsize Setting Return to Standby ModeChanging theText Font Size To enable your phone’s Location feature Location SettingsTo setmessage notification Messaging SettingsSettingMessage Notification To changethe languageof the presetmessages Managing PresetMessagesTo edita presetmessage To erase a presetmessageTo setthe callback number Settinga Callback NumberSettingthe Drafts Alertfor SMSTextMessaging Press Settings Messaging TextDraftsAlertTo setthe speakerphone on oroff Settingthe Speakerphone forSMSVoice MessagingAdding a Customized Signature To add a customized signature toeach sentmessageTo setAutoDelete SettingAuto Delete for SMSVoice MessagingTo setthe sender’s name Tosetalertfor SMSVoicemessagingTo setyourphone toAirplane Mode Airplane ModeTTY UseWith SprintService Press Settings OthersTTY To turnTTY Mode onor offTo assign your shortcut Phone Setup OptionsMy Favorites Display LanguageTo setyourtextentry options Auto-Answer ModeSettingText Entry Options To setAuto-AnswermodeTo turn any key answer onor off Setting the CurrentTimeSetting Any Key Answer Setting Navigation Key ShortcutsTo makeacall usingAbbreviated Dialing Setting Abbreviated DialingTo setupAbbreviated Dialing Press SettingsOthersAbbrev. DialSetting the Auto Key Guard Setting HeadsetModeSetting the Key Guard Setting Your Phone’s Security Setting Your Phone’s SecurityLockingYour Phone Accessing the Security MenuUsingYour Phone’s Lock Feature To access the SecuritymenuChanging the Lock Code Lock ServicesCalling in Lock Mode UnlockingYour PhoneTo restrictcalls Restricting CallsSelect OthersSpecial #s Using Special NumbersTo add or replaceaspecialnumber To erase phonecontent Erasing Phone ContentTo resetfavorites Resetting the BrowserResetting Favorites To resetthe browserTo resetyour phone Resetting Default SettingsResettingYour Phone To resetdefaultsettingsToenable SprintVision services Security Features for SprintVisionEnabling and Disabling SprintVision Services To disable SprintVision servicesTo changeyour lock code Using the Parental Control FeatureTolock services To restrictoutgoing and incoming callsSelect EditContacts Select Special #sToeditContacts Controlling Your Roaming Experience Controlling Your Roaming Experience Understanding RoamingRecognizing the Roaming Icon on the Display Screen Roaming on OtherDigital NetworksTo check your voicemailwhile roaming Checking forVoicemail MessagesWhile RoamingPress Settings Roaming SetMode SettingYour Phone’s Roam ModeSet Mode To setyourphone’sroam modeTo place roaming calls with Call Guard on Using Call GuardPress Settings Roaming Call Guard To turn Call Guard onoroffTo setthe Data Guard notification Using Data GuardPress Settings Roaming DataGuard To use data serviceswhen Data Guard is activeManaging Call History Managing Call History Viewing HistoryTo view a Call History entry Call History Options To savea phonenumberfromCallHistory Making a Call From Call HistoryTo place a callfromCallHistory ToeraseCall History Prepending a Phone Number From Call HistoryErasing Call History To prepend a phone number from Call HistoryUsing Contacts Using ContactsPress Contacts Find/Add EntryAdd Contact Adding a New Contacts EntryTo add a new entry To edita group entry Assigning a Group EntryTo assign a Contactentry to a group Press Contacts GroupTo find Contacts entries byname Finding Contacts EntriesFinding Names Finding Speed Dial NumbersPress ContactsGroup Editing a Contacts EntryFinding Group Entries To find entriesdesignated as partofa groupContacts Entry Options To erase a selected entry Assigning Speed Dial NumbersErasing a Contacts Entry From the List To assign a speed dial number toaselectedContactsentry101 Assigning a Ringer Type to an EntryTo assign an image for anentry Toselecta ringertypefor an entryTo makean entry public SecretContacts EntriesTo makean entry secret Select SetSecretTo dial aservice from standbymodeusing your keypad Dialing Sprint ServicesTo dial aservice from yourContacts Press Contacts ServicesPress Contacts Wireless Backup Wireless BackupActivatingandDeactivatingWirelessBackupService To activate the wireless backupserviceSetting theWireless Backup Alert ViewingYourWireless Backup StatusUsing the Phone’s Calendar and Tools Using the Phone’s Calendar and ToolsAdding an Event to the Calendar UsingYour Phone’s CalendarDisplayingYour Calendar Going to a Given Date To silence the alarmEvent Alerts Event Alert MenuErasing All Scheduled Events Viewing EventsErasing a Day’s Events Torespond toacall alarm Adding a Call Alarm to the CalendarTo add a callalarm to the calendar Press Options right softkey Add Event Call AlarmToaddyourToDo Listitem tothe schedule AddingTo Do List ItemsAdding aTo Do List Item to the Schedule To add an item to yourTo Do ListPress Tools Alarm Clock UsingYour Phone’sToolsUsing the Alarm Clock To use the alarm clockTo display the stopwatchoptions Using the StopwatchTo startthestopwatch To record a lap time whilethe stopwatchis runningTo use the calculator Using the CalculatorTo updateyour phonethroughtheToolsmenu UpdatingYour Phone115 World ClockTo view the timein differentlocations Press ToolsWorld ClockDisplayingVersion Information Personal Information ManagementDisplayingYour User Address Finding Icon Definitions117 Using Your Phone’s Voice ServicesTouseavoice dial tag tocall a phonenumber UsingVoice-Activated DialingMaking a Call UsingVoice-Activated Dialing Using Your Phone’s Voice ServicesTo reviewvoice dial tags ProgrammingVoice DialTagsReviewingVoice DialTags To program a voicedial tagTo record a voicememo ManagingVoice MemosRecordingVoice Memos ReviewingVoice Memos121 Voice Memo OptionsTo display the voice memo options Selecting an Announcement for Screen Call Setting Up Screen CallActivating Screen Call Torecordan announcement RecordingYour Name for a Prerecorded AnnouncementRecording a Customized Announcement To record yournameToerasean announcement Reviewing an AnnouncementErasing an Announcement To reviewanannouncement125 Using BluetoothTo turn Bluetooth off Turning Bluetooth On and OffBluetoothStatus Indicators To turn Bluetooth onTo seta Bluetooth namefor your phone Using the Bluetooth Settings MenuBluetooth Settings Device Name To access the Bluetoothsettings menuTo setthe voicepriority Bluetooth SettingsVisibilityBluetooth SettingsVoice Priority Press Settings BluetoothVisibility129 Bluetooth Settings Device InformationSetting Auto-Accept To display your phone’s device informationBluetooth Profiles Waiting for Request Pairing Bluetooth DevicesTo pair your phone with another Bluetoothdevice Paired DevicesTo use the trusted devicesoptions Using theTrusted Devices Options133 Sending Data via BluetoothTo senddata via Bluetooth 134 Sprint Service Features Sprint Service Features The Basics Sprint Service Features The Basics137 UsingVoicemailSetting UpYourVoicemail To call yourvoicemail Voicemail NotificationNewVoicemail Message Alerts Press MessagingVoicemail Using One-Touch Message AccessUsing the Menu Keys onYourPhone to AccessYour Messages RetrievingYourVoicemail MessagesTo turn ExpertMode on oroff Using ExpertModeVoicemail Options Voicemail Key Guide141 SettingUpGroup Distribution ListsSprintCallback Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail MessageVoicemail-to-Voicemail Message Reply To clear theicon from the display screen Clearing the Message IconVoicemail-to-Voicemail ReceiptRequest Extended AbsenceGreetingVoicemail Menu Key 145 Using SMSText MessagingComposing SMSTextMessages To compose an SMSTextmessageToreadan SMSTextmessage Accessing SMSTextMessagesPress Messaging Send MessageText Using PresetMessagesTosend presetmessagesinto the textbox To replyto anSMSTextmessageTo play an SMSVoicemessagefrom the mainmenu Using SMSVoice MessagingPlaying an SMSVoice Message Composing SMSVoice Messages149 Accessing SMSVoice MessagesTo play an SMSVoicemessage To replyto anSMSVoicemessageTo makeaThree-WayCall Making aThree-Way CallTo respondto anincoming callwhileyou’re on a call Using Caller IDToswitch back tothe firstcaller Responding to CallWaitingTo deactivateCallForwarding Using Call ForwardingTo activate CallForwarding 153 Sprint VisionSprint Vision SprintVision ApplicationsUpdatingYourUser Name Toupdate your usernameGetting StartedWith SprintVision Your User NameTo find your username Launching a SprintVision ConnectionFindingYour User Name SprintVision Home157 To changeyour NetGuard settingsPress Settings Data NetGuard Net GuardSprintVision Connection Status and Indicators Scrolling Navigating theWebSoftkeys Going Home SelectingGoing Back MessageTypes Accessing MessagingAccessing Sprint Mail To access SprintMailfromyour phoneTo access emailprovidersfromyour phone Accessing Additional Email Providers163 Viewing Sprint Picture MailPress Messaging Pic.Mail.TheSprintPictureMail listappears To access instantmessaging clients from your phone Accessing Instant Messaging165 AccessingWireless ChatroomsTo access a chatroom from the browser Select Chat& DatingTo access the SprintVisiondownload menus fromtheWeb browser Accessing the My ContentMenusTo access the SprintVisiondownload menus Press My Content167 Selecting an Item to DownloadDownloading an Item To download aselected itemTo access My ContentManager Using My ContentManager169 Main menu. Press Menu MyContentGames,RingersExploring theWeb Using the Browser Menu171 Openingthe Browser MenuTo open the browser menu To createa bookmark Accessing a BookmarkTo access a bookmark Creating a BookmarkReloading aWeb Deleting a BookmarkGoing to a SpecificWebsite To restarttheWeb browser Sending aWebRestarting theWebBrowser To sendaWeb175 UsingYour Phone as a ModemSettingUpa Data ConnectionWithYour PC To setupyour phone-to-PC data connectionDisconnect the USB cable from your phone and your PC 177 SprintVision FAQsHow do I sign infor the firsttime? Can I sign outof data services? When is my data connection dormant?179 Sprint Voice CommandIt’s Easy to GetStarted Getting StartedWith Sprint Voice CommandSprint Voice Command 181 CreatingYour Own Address BookTo makeacall withSprintVoice Command Making a CallWith Sprint Voice Command183 Accessing Information Using Sprint Voice CommandTo access informationusing Sprint VoiceCommand 184 Safety and Warranty Information Important Safety Information Important Safety Information187 General PrecautionsImportant SafetyInformation UsingYour Phone Near Other Electronic Devices Maintaining Safe Use of and Access to Your PhoneUsingYour PhoneWhile Driving Following Safety Guidelines189 Restricting Children’sAccess toYour PhoneTurning OffYour PhoneBefore Flying Turning OffYour Phonein Dangerous AreasProtectingYour Battery Caring for the Battery191 Radio Frequency RF EnergyFCCRadio Frequency Emission SpecificAbsorption Rates SAR forWireless Phones193 FCC NoticePhone Guide Proprietary Notice Owner’s RecordWarranty 195 Manufacturer’s WarrantyWarranty Manufacturer’sWarrantyManufacturer’s LimitedWarranty This warranty is valid only in the United States Warranty 197Copyright 2007 InnoPath Software. All rights reserved Index IndexIndex Index