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Sprint Nextel SCP-7000 manual Getting Help, ReachingSprintCustomerService

Models: SCP-7000

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Getting Help

Visit www.sprint.com

You can go online to:

⬤Access your account information.

⬤Check your minutes used (depending on your Sprint PCS service plan).

⬤View and pay your bill.

⬤Make your life easier by enrolling in Sprint PCS online billing and automatic payment.

⬤Purchase accessories.

⬤Shop for the latest Sprint phones.

⬤View available Sprint PCS service plans and options.

⬤Learn more about the Sprint PCS Network and other great products like Sprint PCS Picture Mail, games, ringers, screen savers, and more.

ReachingSprintCustomerService

You can reach Sprint Customer Service many different ways:

⬤ Dial Shift

ABC

on your phone.

⬤Sign on to your account at www.sprint.com.

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers).

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

6 Section 1A: Setting Up Service

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Sprint Nextel SCP-7000 manual Getting Help, ReachingSprintCustomerService

Contents

Phone User Guide Table of Contents Setting Your Phone’s Security 105161 4A. Important Safety Information 3C. Sprint PCS Voice Command4B. Manufacturer’s Warranty Page Welcome to Sprint Welcome and thank you for choosing SprintIntroduction Phone GuideWant to Keep Track of Your MINUTES? IiiContacts Call HistoryMessaging Parental Control Web My ContentCalendar Settings ToolsVii Alert Learn More Location Off Sleep ModePCS Vision ViiiErase Content Roaming Set ModePreset Msgs Text Reset PhoneText Entry Others Airplane ModeHeadset Mode Any Key AnswerGetting Started Setting Up Service This SectionTounlockyourphone,followtheseeasysteps DeterminingifYourPhoneisAlreadyActivatedUnlockingYourPhone TipSetting UpYourVoicemail TosetupyourvoicemailAccount Password VoicemailPassword Sprint PCS AccountPasswordsSprintPCSVisionPassword ReachingSprintCustomerService Getting HelpSprint411 ToaccessautomatedbillinginformationReceivingAutomatedBillingInformation TocallSprint411SprintPCSOperatorServices ToaccessSprintPCSOperatorServicesUsing Your Phone Phone Basics Phone BasicsFrontView ofYour Phone PhoneBasicsKey Functions Web Key lets you launch the browserFaceplate Release Latch lets you remove the faceplate Phone Basics Viewing the Display Screen Phone Basics Features of Your Phone Phone Basics TurningYourPhoneOff TurningYour Phone On and OffTurningYourPhoneOn ToturnyourphoneonUsingYour Phone’s Batteryand Charger BatteryCapacityToinstalltheLi-Ionbattery InstallingtheBatteryRemovingtheBattery ToremoveyourbatteryChargingtheBattery UsingtheCharger TousethetravelchargerprovidedwithyourphoneNavigatingThrough Phone Menus SelectingMenuItemsTogotothepreviousmenu DisplayingYour Phone NumberBackingUpWithinaMenu ToreturntostandbymodeRemoving and Installing the Faceplate Changing the FaceplateMaking and Answering Calls TomakeacallusingyourkeypadMaking Calls Dialing Options ToplaceacallwiththeflipclosedToansweranincomingcallwiththeflipopen Answering CallsToansweranincomingcallwiththeflipclosed Open the phone to use the earpiece TosetAnsweronHold AnsweringaRoamCallWithCallGuardEnabledSettingAnsweronHold ToresumethecallTodisconnectacallwhenyouarefinished UsingtheSpeakerphoneEndingaCall ToturnthespeakerphoneonduringacallMutingaCall ChangingtheRingerVolumeAdjustingVolumeDuringaConversation TomuteacallTodisplaytheMissedCallentryfromthenotificationscreen Missed Call NotificationCalling Emergency Numbers TodisplayaMissedCallentryfromstandbymodeToexitEmergencymode Enhanced911E911InformationToselectEmergencymodeoptions In-Call Options Savinga Phone Number End-of-Call OptionsTosaveanumberfromstandbymode Dialing and Saving Phone Numbers With Pauses Finding a Phone NumberTofindaphonenumber Plus + Code Dialing TomakeacallusingPlusCodeDialingTodialorsavephonenumberswithpauses TodialdirectlyfromaContactsentry Using Speed DialingDialing Fromthe ContactsList Select ContactsFind/AddEntry ShortcutUsing Abbreviated Dialing TousespeeddialforSprintPCSReadyLinkcallsToplaceacallusingPh.BookMatchAbbreviatedDialing ToplaceacallusingPrependAbbreviatedDialingSelecting a Character InputMode EnteringTextTochangethecharacterinputmode Entering Characters UsingT9TextInput ToenterawordusingT9TextInputToaddawordtotheT9TextInputdatabase Select SettingsOthersTextEntryMyWordsAddingaWordtotheT9Database ToeditorerasethewordsyouhaveaddedTocustomizetheT9Settings CustomizingtheT9SettingsSettingtheDefaultInputMode TosetthedefaultinputmodeEntering Characters Using Alphabet Mode Hold to delete an entire entryB c B C Toenterpresetmessages Entering Numbers, Symbols, Smileys and Preset MessagesToentersymbols ToenternumbersControlling Your Phone’s Settings Controlling Your Phone’s SettingsRingerTypes Sound SettingsYourPhone’sSettings SelectingRingerTypesforVoiceCallsToselectaringertypeformessages SelectingRingerTypesforMessagesSelectingRingerTypesforSprintPCSReadyLinkCalls ToselectaringertypeforSprintPCSReadyLinkcallsTosetastart-up/power-offtone Setting a Start-up/Power-offToneToselectaringertypeforvoicemailorcalendar/alarm Selecting aTone LengthToenableordisablevoiceprompt UsingVoice PromptSetting Up Key Press Echo ToturnKeyPressEchoonoroffToadjusttheearpieceorspeakervolume Adjusting the Phone’sVolumeSettingsToadjusttheringerandkeyvolume ToadjusttheapplicationvolumeAlert Notification Select SettingsSoundsAlertsTosetalerts ToactivateSilenceAll Silence AllTodeactivateSilenceAll Changing theTextGreeting Display SettingsTochangetheMainLCDorSubLCDbacklightsetting Changing the BacklightTime LengthChanging the Display for Incoming Calls TochangetheKeypadbacklightsettingChanging the Display Screen Animation TochangetheanimationdisplayChanging the Contrast Toadjustthedisplay’scontrastChanging the Display for Area Name TosetyourareanamedisplayToselectthedisplay’smenustyle Changing the Clock/Calendar Display for Standby ModeChanging the Phone’s Menu Style Tosettheclock/calendardisplayforstandbymodeTo change the text input font Changing theTextFont SizeChanging the Background To change the display’s backgroundTo set this feature Setting Return to Standby ModeSleep Mode To set sleep modeLocation Settings Toenableyourphone’sLocationfeatureSettingtheMessageNotificationDisplay Messaging SettingsTosetthemessagenotificationdisplay Tochangethelanguageofthepresetmessages ManagingPresetMessagesToeditapresetmessage Select Englishor SpanishTosetthecallbacknumber SettingaCallbackNumberAddingaCustomizedSignature ToaddacustomizedsignaturetoeachsentmessageSettingtheSpeakerphoneforSMSVoiceMessaging SettingDraftsAlertSettingtheSender’sNameforSMSVoiceMessaging Select Settings Messaging VoiceSMS Connection Alert Airplane ModeSettinganAlertNotificationforSMSVoiceMessaging TosetalertforSMSVoicemessagingTTY UseWith SprintPCS Service Select SettingsOthersTTY ToturnTTY ModeonoroffToassignyourshortcutkey Phone Setup OptionsShortcutMy Favorites ToedittheshortcutnameDisplay Language Auto-Answer ModeToassignalanguageforthephone’sdisplay TosetAuto-AnswermodeToactivatetheOpenFlipfeature Setting the CurrentTimeSetting the Open/Close Flip Option ToactivatetheCloseFlipfeatureSetting the Side Key Guard Setting Any Key AnswerSettingTextEntry Options Select SettingsOthersAbbrev.Dial Select Ph.BookMatch Setting Abbreviated DialingToactivatethePh.BookMatchfeature ToactivatethePrependfeatureToconnecttheheadset Setting HeadsetModeSelect SettingsOthersHeadsetMode TosetheadsetmodeToactivatetheWirelessBackupservice Wireless BackupActivating and DeactivatingWireless Backup Service Select SettingsWirelessBackupTosettheWirelessBackupalert Setting theWireless Backup AlertTodeactivatetheWirelessBackupservice Select SettingsWirelessBackupAlertSetting Your Phone’s Security Setting Your Phone’s SecurityToaccesstheSecuritymenu Accessing the Security MenuUsingYour Phone’s Lock Feature LockingYour PhoneUnlockingYour Phone Lock ServicesCalling in Lock Mode Changingthe Lock CodeTorestrictcalls Restricting CallsSelect OthersLimitUse Select OutgoingCalls or IncomingCalls Using Special Numbers ToaddorreplaceaspecialnumberToeraseallthenamesandphonenumbersinyourContacts ErasingMy ContentErasing Contacts ToerasealldownloadsToresetyourphone ResettingYour PhoneResetting and LockingYour Phone Through SMS Select ResetPhoneChanging the Passcode Toactivatethisfeature,thefollowingpresettingisrequiredSelect OthersFoundMeReset/LockEnable Select OthersFoundMeChgPasscodeTodisableSprintPCSVisionservices Security Featuresfor SprintPCSVisionEnabling and Disabling Sprint PCSVision Services ToenableSprintPCSVisionservicesTolockservices Using the Parental Control FeatureTorestrictoutgoingandincomingcalls To edit Contacts Select Parental ControlSelect Special #s Select Edit Phone Book TipControlling Your Roaming Experience RoamingonOtherDigitalNetworks Understanding RoamingRecognizingtheRoamingIconontheDisplayScreen Controlling Your Roaming ExperienceRoamingonAnalogNetworks CheckingforVoicemailMessagesWhileRoaming TocheckyourvoicemailwhileroamingSelect SettingsRoamingSetMode SettingYour Phone’s Roam ModeSet Mode Tosetyourphone’sroammodeToturnCallGuardonoroff Using Call GuardSelect SettingsRoamingCallGuard ToplaceroamingcallswithCallGuardonToanswerincomingroamingcallswithCallGuardon Using Data Roam Guard Select SettingsRoamingDataRoamGuardManaging Call History ToviewaCallHistoryentry Viewing HistoryManaging Call History Call History Options 101Making a Call FromCall History ToplaceacallfromCallHistorySelect SavePhone# TosaveaphonenumberfromCallHistory103 ToprependaphonenumberfromCallHistory Prepending a Phone NumberFrom Call HistoryErasingCall History ToeraseCallHistoryUsing Contacts 105Toaddanewentry Using ContactsAddinga New Contacts Entry Select ContactsFind/AddEntryTofindContactsentriesbyname FindingContacts EntriesFindingNames TofindSprintPCSReadyLinkentriesTofindphonenumbersyouhavestoredinspeeddiallocations Contacts Entry OptionsFindingSpeedDialNumbers Select ContactsSpeedDial#sToaddaphonenumbertoanentry 109Tomakechangestoanentry Editing a Contacts EntryErasing a Contacts Entry From the List ToeraseaselectedentryToassignaspeeddialnumber AssigningSpeed Dial Numbers111 Assigning an Image to a Contacts Entry ToassignanimageforanentryToselectaringertypeforanentry Selecting a Ringer Type for an Entry113 Select SetSecret SecretContacts EntriesTomakeanentrysecret TomakeanentrypublicTodialaservicefromstandbymodeusingyourkeypad Dialing SprintPCS ServicesTodialaservicefromyourContacts 115Using the Phone’s Calendar and Tools Using the Phone’s Calendar and ToolsDisplayingYour Calendar UsingYour Phone’s CalendarAdding an Eventto the Calendar Event Alerts Torespondtoaneventalert Event Alert MenuViewing Events ToviewyourscheduledeventsErasing a Day’s Events Going toYour Desired DatePurging All Events Toaddacallalarmtothecalendar Using the Call Alarm FeatureAdding a Call Alarm to the Calendar Select Options right softkey AddEventCallAlarmTocallthephonenumberatthetimeofacallalarmnotification Call Alarm MenuTorespondtoacallalarm OtherwaysofrespondingtoacallalarmincludeToaddanitemtoyourToDoList AddingTo Do ListItemsAdding aTo Do ListItem to the Calendar ToaddyourToDoListitemtothecalendarTousethealarmclock UsingYour Phone’s Alarm ClockTostopthealarm UsingYour Phone’sTools Using the StopwatchTousethecalculator Using the CalculatorWorld Clock Toviewthetimein38differentlocationsSelect ToolsUpdatePhone TorespondtoanautomaticupdaterequestTomanuallyupdateyourphonethroughtheToolsmenu UpdatingYour PhoneFinding Icon Definitions Personal Information ManagementDisplayingYour User Address DisplayingVersion InformationUsing Your Phone’s Voice Services 129Making a Call Using Voice-Activated Dialing UsingVoice-Activated DialingProgrammingVoice DialTags To review voice dial tags ReviewingVoice DialTagsErasing AllVoice DialTags ToeraseallvoicedialtagsTo record a voice memo ManagingVoice MemosRecording Voice Memos ToendtherecordingofyourmemoTostoprecordingduringaphonecall Select Tools Voice Services Voice Memo Play or PlaySpeakerReviewingVoice Memos To play the voice memos you have recordedTo erase an individual voice memo ErasingVoice MemosToeraseallvoicememos Activating Screen Call Setting Up Screen CallTo start Screen Call when you have incoming calls To set Auto Screen CallTo select a Screen Call announcement Selecting an Announcement for Screen CallRecordingYour Name for a Prerecorded Announcement TorecordyournameTo record an announcement Recording a Customized AnnouncementReviewing an Announcement To review an announcementErasing an Announcement To erase an announcementSprint PCS Ready Link 139ToenableordisableSprintPCSReadyLinkmode Setting SprintPCS Ready Link ModeUsing Sprint PCS Ready Link Ready Link Call Alerts PreparingYour Phone for Sprint PCS Ready Link Service141 MainLCDDisplayDuringaReadyLinkCall SprintPCSReadyLinkMainScreenSelecting a Ready Link Contacts List Making and Receiving a SprintPCS Ready Link CallDisplaying the SprintPCS Ready Link List 143Makinga SprintPCS Ready Link Call One-to-One Call ToplaceaSprintPCSReadyLinkcallbyselectingacontactToplaceaSprintPCSReadyLinkGroupcall Making a Sprint PCS Ready Link Call Group Call145 Making a SprintPCS Ready Link Call by Entering a Number ToplaceaSprintPCSReadyLinkcallbyenteringanumberTodisplaytheMissedReadyLinkCalllog Missed Call Notification for Sprint PCS Ready Link CallsTocallthelastMissedSprintPCSReadyLinkcall 147Receivinga SprintPCS Ready Link Call ToreceiveaSprintPCSReadyLinkcallSprint PCS Ready Link Options 149Copying an Entry toYour Personal List or Personal Group List TocopyanentryfromtheSprintPCSReadyLinkListTosavethenumberfromtheendcalldisplay Saving a SprintPCS Ready Link NumberFinding an Entry in the SprintPCS Ready Link List TofindaSprintPCSReadyLinkentrySelect GotoPersonalListAddContact Adding a New Contact toYour Personal ListToaddanewSprintPCSReadyLinkcontact ToaddanewSprintPCSReadyLinkgroupentryToeditaPersonalListcontact Editing a ContactinYour Personal List153 Editing a Group inYour Personal Group List ToeditagroupToeraseagroupmember ErasingReady Link ListEntriesToeraseacontactoragroup 155Erasing a SprintPCS Ready Link List Select SettingsReadyLinkListUpdateUpdatingSprintPCS Ready Link Lists Updating the Company Listand Personal ListTouseSpeedDialforaSprintPCSReadyLinkentry Assigning Speed Dialing for Sprint PCS Ready Link EntriesToassignspeeddialingforSprintPCSReadyLinkentries 157Setting RingerTypes for SprintPCS Ready Link Calls Restarting the Ready Link ServiceSetting Ready Link Guard TorestarttheSprintPCSReadyLinkserviceTosetthespeakerphonemode Setting the Speakerphone for SprintPCS Ready Link CallsTosetalertsforSprintPCSReadyLinkcalls 159ToselectthedefaultviewoftheSprintPCSReadyLinkList Setting the DefaultView of the SprintPCS Ready Link ListSetting the Floor Display of the SprintPCS Ready Link Calls ToselectthefloordisplaySprint PCS Service Features Sprint PCS Service Features Basics Sprint PCS Service Features The BasicsSetting UpYourVoicemail UsingVoicemail163 NewVoicemail Message Alerts Voicemail NotificationTo call your voicemail RetrievingYourVoicemail Messages UsingOne-TouchMessageAccess165 VoicemailButtonGuide UsingExpertModeVoicemail Options ToturnExpertModeonoroffVoicemail-to-VoicemailMessage SettingUpGroupDistributionListsSprintPCSCallback 167Voicemail-to-VoicemailMessageForwarding Voicemail-to-VoicemailMessageReplyVoicemail-to-VoicemailReceiptRequest ExtendedAbsenceGreeting Clearing the Message IconVoicemail Menu Key TocleartheiconfromthedisplayscreenReturntoPersonalOptionsMenu New Messages Using SMSTextMessaging171 TodisplayanSMStextmessagefromthemainmenu Displaying an SMSText MessageComposing and Sending SMSText Messages TocomposeandsendanSMSTextmessage173 ToresetPresetmessages Editing PresetCanned MessagesToeditPresetmessages Message OptionsMessage ListOptions 175Message Details Options Prepending a Phone Number From a Message ToadjustthedisplayfontsizeChanging the Display FontSize of a Message ToaddaprefixtoaphonenumberSelect MessagingTextMsgsOptions right softkey CreateFolder Message FoldersToaddanewfolder ToeditafolderToeraseselectedmessages Erasing MessagesToeraseanindividualmessage 179Composing SMSVoice Messages Using SMSVoice MessagingPlaying an SMSVoice Message ToplayanSMSVoicemessagefromthemainmenuToplayanSMSVoicemessage Using Caller IDAccessing SMSVoice Messages ToreplytoanSMSVoicemessageTorespondtoanincomingcallwhileyou’reonacall ToswitchbacktothefirstcallerResponding to CallWaiting TorespondtoanincomingcallwhenAnsweronHoldisactivatedTomakeaThree-WayCall Making aThree-Way Call183 ToactivateCallForwarding Using Call ForwardingTodeactivateCallForwarding Sprint PCS Vision 185Sprint PCSVision Applications Sprint PCS VisionYour User Name ToupdateyourusernameGetting StartedWith SprintPCSVision UpdatingYourUserNameSprint PCS Vision Home Launchinga SprintPCSVision ConnectionFindingYourUserName TofindyourusernameNet Guard TochangeyourNetGuardsettingsSelect SettingsPCSVisionNetGuard 189Navigating theWeb Sprint PCSVision Connection Status and IndicatorsSoftkeys Scrolling SelectingToselectlinks GoingBackGoingHome TogobackonepageToaccessSprintPCSMailfromyourphone Accessing MessagingAccessing SprintPCS Mail MessageTypesAccessingAdditionalEmailProviders ToaccessemailprovidersfromyourphoneToselecttheinformationyouwanttosendtoyourphone SigningUpforUpdatesViewingSprintPCSPictureMail 195AccessingInstantMessaging ToaccessinstantmessagingclientsfromyourphoneSelect Chat&Dating AccessingWirelessChatroomsToaccessachatroomfromthebrowser TopostamessageToaccesstheSprintPCSVisiondownloadmenus AccessingtheMyContentMenusSelect MyContent DownloadinganItem SelectinganItemtoDownload199 ToaccessMyContentManager UsingMyContentManagerTodownloadaselecteditem TodownloadpurchasedcontentfromMyContentManager 201Using the Browser Menu Exploring theWebToopenthebrowsermenu OpeningtheBrowserMenu203 CreatingaBookmark AccessingaBookmarkToaccessabookmark TocreateabookmarkToeditabookmark EditingaBookmarkDeletingaBookmark TodeleteabookmarkRestartingtheWebBrowser GoingtoaSpecificWebsiteReloadingaWebPage ToreloadrefreshaWebpageSendingaWebPage AdjustingtheBrowserSoundVolumeToadjustthebrowsersoundvolume TosendaWebpageSettingUpaDataConnectionWithYourPC UsingYour Phone as a ModemTosetupyourphone-to-PCdataconnection 209 HowdoIsigninforthefirsttime? Sprint PCSVision FAQsCanImakecallsanduseSprintPCS Visionservicesatthe sametime? Whenismydataconnectionactive?Whenismydataconnectiondormant? CanIsignoutofdataservices?211 Sprint PCS Voice Command Sprint PCS Voice CommandIt’sEasytoGetStarted Getting StartedWith SprintPCS Voice Command213 CreatingYour Own Address Book TomakeacallwithSprintPCSVoiceCommand 215Accessing Information Using Sprint PCSVoice Command ToaccessinformationusingSprintPCSVoiceCommandSafety and Warranty Information Important Safety Information Important Safety InformationImportant Safety Information General PrecautionsMaintaining Safe Use of and Access to Your Phone DoNotRelyonYourPhoneforEmergencyCallsUsingYourPhoneNearOtherElectronicDevices UsingYourPhoneWhileDrivingFollowingSafetyGuidelines TurningOffYourPhoneBeforeFlyingTurningOffYourPhoneinDangerousAreas RestrictingChildren’sAccesstoYourPhone221 Using Your Phone With a Hearing Aid Device Your SCP-7000 by Sanyo has M3 andT3 ratingsProtectingYourBattery Caring for the BatterySelect Settings Display Backlight Getting the Best Hearing Device Experience With Your PhoneDisposalofLithiumIonLi-IonBatteries UnderstandingHowYourPhoneOperates KnowingRadiofrequencySafetyRadiofrequency RF Energy Body-WornOperationSpecificAbsorptionRatesSARforWirelessPhones FCCRadiofrequencyEmissionFCCNotice 227Owner’s Record Phone Guide Proprietary NoticeManufacturer’sWarranty Warranty 229Manufacturer’sLimitedWarranty Manufacturer’sWarrantyWarranty Warranty 231 This warranty is valid only in the United StatesWarranty Index Index 233Index Index Index Index