Troubleshooting guide 47

 

 

 

Problem

Possible Cause

Recommended Action

 

 

 

Printer prints past the edge

Incorrect margin settings

Choose different margin

of the paper.

are selected by your

settings from your

 

application program.

application program.

 

 

 

 

The paper guide is not

Remove the paper and

 

positioned correctly.

adjust the position of the

 

 

paper guide. Reload the

 

 

paper and try printing again.

 

 

 

 

The ribbon is jammed,

Make sure that the ribbon

 

causing the print head to

cartridge is installed

 

jam.

correctly. See “Removing the

 

 

protective materials” on

 

 

page 5.

 

 

 

 

Paper is jamming, causing

Remove all paper from the

 

the print head to jam.

printer and reload it. Try

 

 

printing again.

 

 

 

Left margin moves to the

The paper is not loaded

Remove all paper from the

right during printing.

correctly, causing the print

printer and reload it. Try

 

head to jam.

printing again.

 

 

 

 

The ribbon cartridge is not

Make sure that the ribbon

 

installed correctly, causing

cartridge is installed

 

the print head to jam.

correctly. See “Removing the

 

 

protective materials” on

 

 

page 5.

 

 

 

 

Inappropriate settings are

Choose different settings in

 

selected by your application

your application.

 

program.

 

 

 

 

 

Static electricity caused by

Make sure that the printer is

 

interference from nearby

not too close to any devices

 

electrical devices or by low-

with electric motors or that

 

level humidity is affecting

raise the humidity level.

 

printer operation.

 

 

 

 

Page 53
Image 53
Star Micronics LC-8021 manual Right during printing