50 Troubleshooting
Problem | Possible Cause | Recommended | |
Action | |||
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Printer test works, but printer | The interface cable is | Check to make sure that the | |
will not print out data from | connected incorrectly or | printer interface cable is | |
the attached computer. | damaged. | connected correctly. If it is, | |
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| try a different cable. | |
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Font selection changes | Your application software is | Use the User Setup Utility to | |
unexpectedly. | overriding the font selected | enable the font lock. See | |
| using the User Setup Utility. | “Char. table” on page 23. | |
| This possibility does not |
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| apply to systems running |
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| Windows. |
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Printer does not feed paper | The paper tray cover is not | Close the paper tray cover. | |
properly. | closed properly. |
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| Jamming paper. | Remove all paper from the | |
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| printer and then reload it. | |
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| The printer is not set up | Set up the printer for the | |
| correctly for the thickness of | paper thickness you are | |
| paper being used. | using. See “Adjusting for | |
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| paper thickness” on page 40. | |
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Printer does not print in | A monochrome ribbon | Install a color ribbon | |
color. | cartridge is installed. | cartridge. | |
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| A printer that does not | Select a different printer | |
| support color is selected | driver. See “Setting up for | |
| either in Windows or the | printing with Microsoft | |
| application program. | Windows 3.1” on page 31 or | |
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| “Setting up for printing with | |
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Printer does not print in | A monochrome ink ribbon is | Use the User Setup Utility to | |
color. | specified by the User Setup | change the ink ribbon | |
| Utility. | specification to Color. See | |
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| “Ink color” on page 20. | |
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